How are banks and fintechs planning for a digital future.

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Cloud

Using the cloud to fly sky high above the competition

As we roll into 2018 thoughts inevitably turn to the big themes that we might expect (and hope) to see for user experience in the financial services industry this year.

5min read
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COVID-19

Resilience through COVID: How we’ve adapted

RegTech. Regulatory Technology. When most people hear ‘RegTech’ they think it means automating compliance processes – you’d be forgiven if that doesn’t get you excited.

5min read
Article
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SMBs

Jobs to be Done: How to help US SMBs keep their personal assets separate from their business finances

Jobs To Be Done (JTBD) is a theory. Its main aim is to explain why customers start - and stop - using different products and services in the market. Stripped down to the essentials, it’s a fairly straightforward concept first introduced by Harvard professor Clayton Christensen that can be adapted into a useful tool for product development.

5min read
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FinCEN

What the FinCEN files leak means for banks

There’s been a huge leak of files from FinCEN, the US-based Financial Crime Enforcement Network. Over 2000 Suspicious Activity Reports (SARs) and hundreds of other documents appear to show how banks have been unable to prevent trillions in money laundering, tax avoidance and criminality over the past decade. But there's a more in-depth story to uncover here.

5min read
Article
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SMBs

Jobs to be Done: How to equip US SMBs with the right tools to track and manage cash flow

This is the third instalment of a 6 part series that explores the Jobs to be Done (JTBD) for US SMBs that we identified in our recent research. Each blog post explores one of the jobs and how we examined it with a JTBD canvas. If you missed the first post that explains JTBD and the canvas, check it out before reading this.

5min read
Article
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SMBs

Jobs to be Done: The gaps in US SMB financial services

David M. Brear interviewed Jonathan Larsen, CIO, Ping An and CEO of their Global Voyager Fund, a $1bn investment fund, specifically for fintech. He tells David all about the fund and the innovations in fintech coming from China and making a huge impact worldwide.

5min read
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11:FS

My productivity hack: self-reflection and setting priorities

The research on retail payments that I have done over the past couple of months had me thinking about my own payments journey and left me wondering how my own behaviour has evolved and what drove me to make such payments?

5min read
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COVID-19

How digital customer support can help banks during COVID-19 and beyond

At the beginning of 2022, many early-stage investors looked ahead with optimism as we emerged from the depths of the COVID-19 pandemic, and global economies started to show signs of growth again.

5min read
Article
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compliance

How to maintain Risk and Legal ways of working while remote

Mental health isn’t just a concern on National Sickie Day or Time to Talk Day. So why aren’t we taking the conversation further?

5min read
Article
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COVID-19

Lessons from COVID-19: you need a truly digital strategy, now!

In the first part of this series I introduced the story of Frederic Tudor, the American Ice-Block King; and discussed lessons learned from his then new product offering as it relates to blockchain technology. Tudor was able to successfully corner the ice-block shipping market and eventually was shipping blocks of ice to as far away as Calcutta from his home in Boston.

5min read
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COVID-19

Is the COVID-19 crisis creating fintech M&A opportunities?

How can community banks remain competitive as large financial institutions gobble up more and more of the market?

5min read
Article
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COVID-19

Can digital lenders help more SMEs gain access to COVID-19 relief loans?

How successful have government loan schemes in the UK and US been so far and what’s next?

5min read
Article
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COVID-19

Leading a bank through a pandemic

Guest author Richard Davies gives his thoughts on the importance of scaling agile to all functions of an organisation, and some key factors on how to get there.

5min read
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Banking

How are consumer lenders responding to the coronavirus pandemic?

Until 2018 Australia hadn’t had a new, homegrown bank for decades. The Australian banking industry had been dominated by four huge banks who, facing no competition, rested on their laurels.

5min read
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11:FS

11:FS named one of LinkedIn’s Top 25 Startups in the UK. Again!

Last year, LinkedIn honoured us as a Top 25 Startup in the UK. And they’ve gone and done it again for 2019.

5min read
452
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Fintech Insider

452. Insights: Banking as a Service - the tech behind fintech

Simon Taylor is joined by some great guests from two of the biggest banking as a service providers from both sides of the Atlantic, GPS and Galileo, to lift the lid on this industry niche that's blowing up right now

53min listen
451
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Fintech Insider

451. News: Varo Money gets their charter & Google Pay's new banking partners

Ross Gallagher and Simon Taylor are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Varo Money get their full national charter; Google teams up with 8 US banks to offer digital bank accounts by 2021 and Wirecard processed payments for the mafia.

1h07 listen
450
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Fintech Insider

450. Insights: The rise of Australian digital banking

Simon Taylor is joined by some great guests to talk about the growth and impact of digital banking in the APAC region, with a special focus on Australia.

41min listen
449
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Fintech Insider

449. News: Can fintech fast track our economic recovery?

Simon Taylor and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: The UK's Fintech industry is "firing on all cylinders" as big banks’ profits fall; we look at why investing is booming despite the pandemic; and JPMorgan Chase partner with Marqeta to offer virtual cards.

1h08 listen
448
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Fintech Insider

448. Insights: Do we still need bank branches?

Simon Taylor is joined by some great guests to talk about the future of bank branches. Will they open up after the pandemic? Do we still need them or have we seen the last of the bank branch?

59min listen
71
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Insurtech Insider

71. News: Insurance acquisitions and casualties

Sarah Kocianski and Nigel Walsh are joined by a panel of guests to talk through the latest news in the insurtech and insurance world!

1h02 listen
447
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Fintech Insider

447. News: Can finance ever be fully democratised?

Simon Taylor and Ross Gallagher are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Robinhood abandons its UK launch amid criticism of their platform; Klarna reins in their lockdown lending and Monzo re-launch their Plus product.

1h06 listen
445
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Fintech Insider

445. News: Winners and losers in US banks’ results; SoFi’s charter and Marqeta’s IPO

Sam Maule and Jason Bates are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: the US bank results are in and we analyse the fall out; Marqeta eyes an IPO as SoFi applies for a fintech charter and your weekly wacky Wirecard roundup.

1h03 listen
444
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Fintech Insider

444. Insights: African fintechs: transforming the continent's financial landscape

Simon Taylor is joined by some great guests to discuss how the financial landscape of Africa is changing and the ways in which fintechs are playing their part.

52min listen
70
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Insurtech Insider

70. LGBT+ and insurance - Make no assumptions

Sarah Kocianski and Nigel Walsh are joined by a panel of guests to talk through LGBT+ and insurance. What is the state of diversity and inclusion in the industry and what specific products is there available for the LGBT+ community? All this and much much more on today's Insurtech Insider!

48min listen
443
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Fintech Insider

443. News: Square’s $55bn valuation - a wakeup call for big banks?

TITLE: NEWS / INSIGHTS Simon Tayor and Jason Bates are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Square's new valuation; 16 EU banks team up to take on Visa and Mastercard and we keep ypu updated with the new unravellings in the Wirecard story.

1h04 listen
442
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Fintech Insider

442. Insights: Are fintech hubs dead?

Simon Taylor is joined by some great (and very international) guests to talk about the future of fintech hubs. Do we need them? Is location no longer important post-pandemic?

51min listen
441
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Fintech Insider

441. News: Wirecard hits UK fintech but BaaS is still booming

Simon Taylor and David Brear are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: the Wirecard scandal continues to unfold and UK fintechs get swept up in its wake, and we speak to some of the companies directly affected, Chime launch a credit card, and Galileo offers everyone the chance to launch a credit card.

1h04 listen
69
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Insurtech Insider

69. News: Lemonade goes public and travel insurance covers COVID-19

Nigel Walsh and David Brear are joined by a panel of guests to talk through the latest news in the insurtech and insurance world including Lemonde goes public and the Post Office brings back travel insurance...with coronavirus cover! All this and much more on this week's Insurtech Insider!

52min listen
439
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Fintech Insider

439. News: Wirecard fallout - fintech’s Enron moment?

Sam Maule and David Brear are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Wirecard “loses” €1.9 billion, the US banking sector is seeing huge growth, despite (or because of) the pandemic and Goldman Sachs’ CEO makes a cameo in 'Billions'.

1h03 listen
Video
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Decoding

How does banking regulation work? - Decoding: Banks

Regulation is essential. It stops banks from going bust or behaving badly.

12min watch
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Lending

How does lending work? - Decoding: Banks

Lending has been around for thousands of years and is one of the cornerstones of banking.

11min watch
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Decoding

How do card networks operate? - Decoding: Banks

Mastercard and Visa are the two biggest credit card networks in the world.

13min watch
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Decoding

How has the banking battlefield evolved? - Decoding: Banks

We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.

13min watch
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11:FS Explores: Legacy banking systems ft. David M. Brear

David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.

7min watch
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Homebuying

Why Homebuying is broken and how to fix it | 11:FS Explores

There are one billion people globally who can't prove their identity. That's a big problem for accessing financial services.

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What Griffin are going to do now they have their banking licence with CCO Adam Moulson | Spotlight

Inclusive design is a mindset and a process that suggests that you should bring as many people as possible - and the most diverse of voices that you can - into your product design product process, so that you're being truly inclusive. It's designing with people rather that just at them. Charlotte Fereday, Product Director, Ventures, explains what inclusive design is, why it's important, how you can design more inclusively, and answers - how possible is truly inclusive design?

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Unleashing creativity! A case study on sparking innovation with Bidyut Dumra from DBS | Spotlight

On this episode of Spotlight, 11:FS Crypto Global Strategy Director, Mauricio Magaldi is joined by Ramp Network Co-Founder and CEO, Szymon Sypniewicz. In today's chat, the pair discuss Szymon's career, the current regulatory landscape in crypto, and what the future might hold when it comes to widespread crypto adoption.

Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen