Customer research, user testing and feedback loops for FS products.

Article
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Mobile banking

11 Mobile Trends That Will Delight Your Customers

At 11:FS, we spend a lot of time looking at next-generation mobile trends and technology. Every now and again we come across a product or feature that just blows us away. It can be as simple as a smart integration with another product or as complicated as a whole app that’s powered by bleeding edge technology.

5min read
Article
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Banking

Want to see the best digital banking experiences on the market?

“Thank you to the Academy…” Sure. Classic Oscar speech energy.But do you know what hits harder than a polite golf clap from a panel of judges? Winning when your actual customers vote. And that’s what happened at the 2025 British Bank Awards, where 11:FS was named Consultancy of the Year. Again! 2019. 2020. 2021. 2023. And now 2025.

5min read
Article
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Banking trends

The 11 FinTech and Banking Trends You Need to Follow

The arrival of a new year is often a time for reflection and an opportunity to look ahead. In design it’s no different.

5min read
5
podcast
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5: Insurance as a platform

This week David is joined by longtime friend of 11:FS, Sarah Kocianski, and James York, Founder of Worry+Peace, to discuss insurance as a platform, and we also speak to Sascha Wischek, CEO of Fjuul.

56min listen
podcast
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InsurTech Insider 1. – InsurTech 101

InsurTech Insider is a new show in the 11Media network, hosted by David Brear and co-host Nigel Walsh, of Deloitte, dedicated […]

48min listen
1
podcast
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Insurtech Insider

1. – InsurTech 101

InsurTech Insider is a new show in the 11Media network, hosted by David Brear and co-host Nigel Walsh, of Deloitte, dedicated […]

48min listen
232
podcast
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232. Loot CEO Ollie Purdue on Creating a New Banking Experience at Age 20

In this episode What were you doing when you were 20 years old? Ollie Purdue was studying law…and founding a […]

16min listen
Video
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Inclusive design

What is inclusive design? 11:FS Explores

6min watch
Video
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11:FS Pulse

11:FS Explores: Digital R.I.C.H.E.S ft. David M. Brear

11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.

11min watch
Video
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11:FS Pulse

Designing fintech propositions for a Middle Eastern market | 11:FS Explores

There’s no one-size-fits-all design proposition for the Middle-East. While emergent markets such as Oman, the UAE, Saudi Arabia, Kuwait and Bahrain are all seeking to diversify their economies...

7min watch
Video
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BNPL

How the Buy Now, Pay Later landscape is shifting with Amy Gavin | 11:FS Explores

Just what is going on with Buy Now, Pay Later right now?

4min watch
Video
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Homebuying

Why Homebuying is broken and how to fix it | 11:FS Explores

There are one billion people globally who can't prove their identity. That's a big problem for accessing financial services.

Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
-
fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
-
fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
-
fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen