Content Hub
.svg)
.svg)
Customer research, user testing and feedback loops for FS products.
How the Buy Now Pay Later landscape is shifting
As financial services continues to ride the digital transformation wave, there is a big problem emerging: recruiting the tech talent required to achieve the scale of change needed.
Banks: Fix your mortgage process by becoming truly digital
This article was originally published in February 2021. In light of a looming cost-of-living crisis, soaring inflation and spiralling interest rates, we feel it’s more relevant now than ever. So, after a bit of tinkering, we’ve republished it. Enjoy.
Europe's open banking is leaving the US in the dust
While I was COO at Revolut, Vlad Yatsenko - the company’s Co-Founder & CTO - commented a number of times about how opportunity cost of time is typically the biggest cost in a scaling company, and I’ve come to realise this is more and more true.
It's time for BNPL to stop breaking design ethics
If I’d told you six months ago that you could guarantee an affordable electricity supply for your home, you wouldn’t have cared.
Most people don’t know what product marketing is
One of the dirty secrets of the fintech and banking community is that everyone thinks that everyone else understands how it all works and that they’re the only one who doesn’t really get it.
What's hot in Southeast Asian digital banking?
The digital banking scene in Southeast Asia is hot right now. Over the past two years, it’s experienced some rapid changes. Changing regulations have triggered a mass of new players entering the market.
Financial services needs to start speaking to the female customer
There’s a lot of positivity, creativity and excitement within game developer communities. People are flocking to games for entertainment and there have never been more tools to create them.
With good product design, impatience is a virtue
Working with agencies can sometimes feel like you spend weeks or even months covering ground that you already know before you start seeing value.
How have insurance products changed in the last few years?
If you’re building a fintech or adding financial services to an existing platform, there’s no doubt that the concept of embedded finance with white-label solutions has passed you by.
Why insurers need to embrace life after price walking
Price walking [common in the insurance industry] a form of price discrimination whereby existing customers, especially long-standing customers, incur a loyalty penalty over new customers. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.
Most people in FS don't understand how it all fits together
James Safford is a name you might not be familiar with from the 11:FS team. He’s starred in a couple of our shows with brilliant insights on what’s going on in the fintech space. James is a Market Research Analyst working on the 11:FS Pulse platform delivering insights into customer journeys globally. I took a moment to sit down with James and talk to him about how things differ working in fintech compared to publishing, and why he moved into the space after deciding against a lifelong dream.
Why did a crypto exchange pay $700m to have their name on a building?
This past weekend an estimated 177m people tuned in as Matthew Stafford’s (strong surname BTW) LA Rams defeated the Cincinnati Bengals at Super Bowl LVII.
Designers are not the centre of the universe
The 11:FS research team recently finalised the first part of a major piece of work examining the services available to US Small to Medium-sized businesses. Here’s some of what we discovered.
The 5 biggest UX challenges for fintechs in 2022
Providing the best service to have the largest market share. That’s what banks want to be and want to have. And for a very long time they did.
Bonus: Interview: Louise Smith, Chief Digital Officer at Lloyd's of London
David Brear is joined by Lotanna Ezeike, Co-Founder and CEO at XPO, in this bonus episode to bust some myths about social media influencers, and challenge David's opinions from a few episodes back. Tune in to find out more!
74
74. Digital transformation - Managing the hybrid
Sarah Kocianski and Nigel Walsh are joined by some amazing guests to talk through digital transformation in the insurance industry.
458
458. Insights: BaaS in the US - user experience is the basis of competition
Simon Taylor is joined by some great guests to talk about the growth and impact of banking as a service on financial services in the US. This week we're joined by Railsbank, Marqueta and Synapse.
457
457. News: Can JPMorgan disrupt the UK challenger bank market?
Sarah Kocianski and Jason Bates are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Railsbank in talks to buy Wirecard UK, JPMorgan to [possibly] launch a UK digital challenger bank by 2021 and the UK's 800% surge of open banking payments during lockdown. All this and much more on today's show.
456
456. Insights: Truly Digital After Dark
This week we bring you our first-ever, Truly Digital After Dark! In the sound of the times, we have not only turned our fantastic After Dark show Truly Digital, but we also bring you insights as to how digital is currently shaping the financial industries!
73
73. News: Lemonade post a positive Q2 as Zurich struggles with the pandemic
Sarah Kocianski and Nigel Walsh are joined by a panel of guests to talk through the latest news in the insurance and insurtech space!
455
455. News: Funding, funding and more funding - Robinhood, Form3, Habito & BCR Pool E
Simon Taylor and David Brear are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: fintech funding as Robinhood’s valuation grows… again! In the UK Form3 and Habito get funding and BCR Pool E is awarded, and Citi accidentally Paid $900M Paid In Error to Revlon and now they want it back. All this and much more on today's show
452
452. Insights: Banking as a Service - the tech behind fintech
Simon Taylor is joined by some great guests from two of the biggest banking as a service providers from both sides of the Atlantic, GPS and Galileo, to lift the lid on this industry niche that's blowing up right now
450
450. Insights: The rise of Australian digital banking
Simon Taylor is joined by some great guests to talk about the growth and impact of digital banking in the APAC region, with a special focus on Australia.
447
447. News: Can finance ever be fully democratised?
Simon Taylor and Ross Gallagher are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Robinhood abandons its UK launch amid criticism of their platform; Klarna reins in their lockdown lending and Monzo re-launch their Plus product.
446
446. Insights: Digital Payments Innovation: Is this the end of cash?
Sarah Kocianski is joined by some great guests to talk about the development of digital payments and the global shift towards cashless payment solutions.
444
444. Insights: African fintechs: transforming the continent's financial landscape
Simon Taylor is joined by some great guests to discuss how the financial landscape of Africa is changing and the ways in which fintechs are playing their part.
70
70. LGBT+ and insurance - Make no assumptions
Sarah Kocianski and Nigel Walsh are joined by a panel of guests to talk through LGBT+ and insurance. What is the state of diversity and inclusion in the industry and what specific products is there available for the LGBT+ community? All this and much much more on today's Insurtech Insider!
441
441. News: Wirecard hits UK fintech but BaaS is still booming
Simon Taylor and David Brear are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: the Wirecard scandal continues to unfold and UK fintechs get swept up in its wake, and we speak to some of the companies directly affected, Chime launch a credit card, and Galileo offers everyone the chance to launch a credit card.
440
440. Insights: Credit scoring for US immigrants - It's a political issue
Sam Maule is joined by some great guests to talk about credit scoring for US immigrants. What are the problems US immigrants might face when trying to build up a credit score once they've arrived in North America?
11:FS Explores: Digital R.I.C.H.E.S ft. David M. Brear
11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.
How the Buy Now, Pay Later landscape is shifting with Amy Gavin | 11:FS Explores
Just what is going on with Buy Now, Pay Later right now?
Why Homebuying is broken and how to fix it | 11:FS Explores
There are one billion people globally who can't prove their identity. That's a big problem for accessing financial services.
Using Jobs to be Done to revolutionise SME Banking | 11:FS Explores
It's not just a buzzword.
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
