Customer research, user testing and feedback loops for FS products.

Article
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Financial inclusion

Serving the unbanked in Southeast Asia

TL;DR – It’s a textbook bubble, consult your financial advisor, only invest what you’re willing to lose, and no, I don’t know when the bubble will pop, nobody does – heck, it might have already happened.

3min read
Article
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Financial services

Goodbye Consulting, hello 11:FS Ventures

We’re known for a lot of things at 11:FS. We give talks across conferences, we have 11:FS Pulse, the best end-to-end user experience platform there is, and we have a phenomenal series of podcasts. We also have a lot of secret projects, but more on that another time.Now we’re adding something new to our content. Tomorrow sees the launch of our new Fintech Insider podcast format. It’s just in time for the deadline on GDPR. Something that many businesses are having difficulty adapting to.

3min read
Article
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11:FS Pulse

What have 11:FS Pulse subscribers been viewing in 2021?

The second episode of our brand-new video series, Decoding: Banking as a Service, is here! If you missed it (or any of the others) catch up here. Here’s a rundown of this episode if you prefer reading to watching 📖

4min read
Article
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Banking

Can digital companies make banking affordable for Canadians?

Banking in Canada is expensive. Incumbent banks apply charges on just about everything, from transaction fees for sending money to monthly charges for just having an account open.

4min read
Article
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After Dark

Making financial services better, faster, stronger

As July continues apace, brands all over the world are rolling up their rainbow logos and packing them away for another year.

4min read
Article
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Islam

5 considerations for the future of Islamic banking

Guest author Nahim Bassa shares his thoughts on the future of Islamic banking.

2min read
Article
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No items found.

How is fintech tackling football?

Behind every great feature is a problem that needs to be solved. Lloyds Banking Group’s Benefit Calculator tackled one head-on — and is already making waves in how support reaches those who need it most.

3min read
Article
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Payments

How is BNPL changing the Middle Eastern payments landscape?

This is the final article in a three-part series on how fintech for good (FFG) is helping people and the planet. The first touched on consumer behaviour. The second is about why ESG was destined to fail and how circular economies pose a possible solution.

3min read
Article
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Payments

Cross-border payments: a race to the bottom

Customer-facing global remittance companies encounter a lot of threats. To compete and remain relevant, they will need to build sustainable moats. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

3min read
Article
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Insurance

What’s the deal with microinsurance?

I know what you’re thinking, but no - microinsurance is not insurance for really really small people. Trust me, I’m as disappointed as you are.

3min read
Article
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Insurance

Why should insurance companies care about their UX/UI design?

The insurance industry is a tricky beast. With the sector picking up pace in the race to become truly digital, businesses face the challenge of maintaining trust while overhauling how their service is delivered.

3min read
Article
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Mortgage

7 companies changing the UK mortgage landscape

The financial services industry has faced an enormous amount of disruption in recent years. We’ve seen significant changes everywhere from payments to current accounts and investments accounts to modern credit products.

3min read
Article
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Design

Design drill down #6 | Making the leap from AI to humanity

Designers can all too easily think design is at the centre of the universe. Perhaps sometimes it can be a self-indulgent activity where it's no longer design for people, but for other designers. Maybe it’s good to have a reality check. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

3min read
Article
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Africa

What’s going on in African insurtech?

Africa is the second biggest continent in the world with a population of 1.3 billion. It makes up 20% of the Earth’s total land surface. It comprises 54 countries and its people speak between 1500-2000 languages. Not each, obviously.

3min read
Article
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Payments

What next for the BNPL phenomenon?

Buy Now Pay Later (BNPL) has been taking the world by storm.

3min read
422
podcast
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Fintech Insider

422. Insights: the impact of coronavirus on US SMB Financing

Sam Maule is joined by some great guests in the US SMB space, to discuss the impact of the coronavirus crisis on US small businesses - at the time in which all the stimulus funding had already been given out.

48min listen
420
podcast
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Fintech Insider

420. Insights: How the COVID-19 pandemic will accelerate digital financial services

11:FS's David Brear, Simon Taylor, Sarah Kocianski and Benjamin Ensor come together to talk about the impact of the COVID-19 pandemic on the financial services industry.

55min listen
64
podcast
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Insurtech Insider

64. Covid-19: Who will come out stronger?

Sarah Kocianski and Nigel Walsh are joined by a panel of guests to talk through Covid-19 and what this might mean for the insurance industry going forward! All this and much much more on today's Insurtech Insider!

42min listen
419
podcast
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Fintech Insider

419. News: Fintechs step up to distribute relief funding

Sarah Kocianski and Simon Taylor are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Starling and OakNorth join coronavirus loan programme, US fintechs to help distribute coronavirus aid, and a women-only neobank is coming to Brazil.

1h04 listen
346
podcast
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Fintech Insider

346. Insights: Jobs to be Done - The future of product design

Today's host, Ryan Garner is joined by some expert guests to bring you the latest episode of Fintech Insider Insights! Today we'll be focusing on everything JTBD, with insights from guests that know all about this space.

43min listen
260
podcast
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Fintech Insider

260. Insights: Product Design in fintech and banking

On today’s show, our host Jason Bates is going to take a bit of a deep dive into the world of product design for digital products in fintech and banking. We're using the classic double diamond of design to explain just what matters most in designing products and how to deliver products that matter to customers.

46min listen
16
podcast
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Insurtech Insider

InsurTech Insider: Episode 16. Pet insurance

David's back and he joins Sarah and special guest Oke Eleazu to discuss all things pet insurance as well as some of the top insurance news.

44min listen
13
podcast
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Insurtech Insider

Insurtech Insider Episode 13: Vehicle Insurance Model Disruption

On the latest episode of Insurtech Insider, Sarah and Nigel are joined by insurtech insiders to give you the very latest in insurtech. Joining our hosts are Freddy Macnamara, CEO of Cuvva, Tobi Taupitz, CEO and Founder of Laka, and David Williams, Technical Director at AXA.

43min listen
podcast
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Fintech Insider

Bonus: Interview with Richard Davies TSB Design Competition

Sarah Kocianski had the opportunity to speak to Louise Smith, Chief Digital Officer at Lloyd's of London about digital transformation and the future of the famous underwriting rooms!

17min listen
11
podcast
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Insurtech Insider

InsurTech Insider Episode 11: Cyber Insurance + Lemonade CEO interview

On today's episode, David and Nigel were joined by Hiscox's Gareth Wharton and Zurich's Thomas Clayton. We also bring you an awesome interview with the CEO of Lemonade, Daniel Schreiber!

55min listen
9
podcast
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Insurtech Insider

InsurTech Insider Episode 9: Insurance on a Blockchain - the Blockchain Insider Takeover!

In this very special show, we let our sister podcast Blockchain Insider takeover the mics, as Simon Taylor leads a roundtable focusing on blockchain and insurance and the different opportunities and ways of thinking that can be tapped into using smart contracts and DLT, while co-host Colin G Platt interviews Stephan Karpischek, Co-founder of Etherisc, who are building decentralized insurance applications.

1h01 listen
8
podcast
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Insurtech Insider

InsurTech Insider Episode 8: The Sharing Economy and changing insurance models

In this week's episode we focus on the Sharing and Gig Economies and changing insurance models as a result. We also chat to co-founders Mike Rudoy & Luke Cohler from New York based start-up, Jetty.

1h04 listen
5
podcast
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5: Insurance as a platform

This week David is joined by longtime friend of 11:FS, Sarah Kocianski, and James York, Founder of Worry+Peace, to discuss insurance as a platform, and we also speak to Sascha Wischek, CEO of Fjuul.

56min listen
podcast
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InsurTech Insider 1. – InsurTech 101

InsurTech Insider is a new show in the 11Media network, hosted by David Brear and co-host Nigel Walsh, of Deloitte, dedicated […]

48min listen
1
podcast
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Insurtech Insider

1. – InsurTech 101

InsurTech Insider is a new show in the 11Media network, hosted by David Brear and co-host Nigel Walsh, of Deloitte, dedicated […]

48min listen
Video
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Inclusive design

What is inclusive design? 11:FS Explores

6min watch
Video
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11:FS Pulse

11:FS Explores: Digital R.I.C.H.E.S ft. David M. Brear

11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.

11min watch
Video
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11:FS Pulse

Designing fintech propositions for a Middle Eastern market | 11:FS Explores

There’s no one-size-fits-all design proposition for the Middle-East. While emergent markets such as Oman, the UAE, Saudi Arabia, Kuwait and Bahrain are all seeking to diversify their economies...

7min watch
Video
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BNPL

How the Buy Now, Pay Later landscape is shifting with Amy Gavin | 11:FS Explores

Just what is going on with Buy Now, Pay Later right now?

4min watch
Video
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Homebuying

Why Homebuying is broken and how to fix it | 11:FS Explores

There are one billion people globally who can't prove their identity. That's a big problem for accessing financial services.

Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen