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Get the latest news and insights from the business banking space.
Jobs to be Done: How to help US SMBs keep their personal assets separate from their business finances
Jobs To Be Done (JTBD) is a theory. Its main aim is to explain why customers start - and stop - using different products and services in the market. Stripped down to the essentials, it’s a fairly straightforward concept first introduced by Harvard professor Clayton Christensen that can be adapted into a useful tool for product development.
What the FinCEN files leak means for banks
There’s been a huge leak of files from FinCEN, the US-based Financial Crime Enforcement Network. Over 2000 Suspicious Activity Reports (SARs) and hundreds of other documents appear to show how banks have been unable to prevent trillions in money laundering, tax avoidance and criminality over the past decade. But there's a more in-depth story to uncover here.
Jobs to be Done: How to equip US SMBs with the right tools to track and manage cash flow
This is the third instalment of a 6 part series that explores the Jobs to be Done (JTBD) for US SMBs that we identified in our recent research. Each blog post explores one of the jobs and how we examined it with a JTBD canvas. If you missed the first post that explains JTBD and the canvas, check it out before reading this.
Jobs to be Done: The gaps in US SMB financial services
David M. Brear interviewed Jonathan Larsen, CIO, Ping An and CEO of their Global Voyager Fund, a $1bn investment fund, specifically for fintech. He tells David all about the fund and the innovations in fintech coming from China and making a huge impact worldwide.
Zooming out: 11 learnings from a decade in fintech
Guest author Richard Davies shares his reflections as he transitions from his role as Revolut’s COO to Non Exec at Revolut, and CEO of Allica Bank. As fuel for the future he looks at his learnings from Revolut as well as his wider experiences and inspirations over the last decade in financial services and fintech.
How digital customer support can help banks during COVID-19 and beyond
At the beginning of 2022, many early-stage investors looked ahead with optimism as we emerged from the depths of the COVID-19 pandemic, and global economies started to show signs of growth again.
Designing digital services for US SMBs using Jobs to be Done
Sharing our stories, our challenges, and the things that truly matter to us. Today we talk to Clouston Mahon who is a UX lead in the 11:FS Pulse team to discuss what makes a great user experience, who is doing it well and looking outside of financial services for inspiration.
11:FS COVID-19 Response
Never did I imagine 3 months ago that we’d be dealing with such an unprecedented global crisis as we have done with COVID-19.
Lessons from COVID-19: you need a truly digital strategy, now!
In the first part of this series I introduced the story of Frederic Tudor, the American Ice-Block King; and discussed lessons learned from his then new product offering as it relates to blockchain technology. Tudor was able to successfully corner the ice-block shipping market and eventually was shipping blocks of ice to as far away as Calcutta from his home in Boston.
Is the COVID-19 crisis creating fintech M&A opportunities?
How can community banks remain competitive as large financial institutions gobble up more and more of the market?
Can digital lenders help more SMEs gain access to COVID-19 relief loans?
How successful have government loan schemes in the UK and US been so far and what’s next?
Leading a bank through a pandemic
Guest author Richard Davies gives his thoughts on the importance of scaling agile to all functions of an organisation, and some key factors on how to get there.
How messaging is helping banks reconnect with their customers
There’s been no shortage of attention paid to the emergence of fintech in the Middle East recently. In fact, we wrote about the ‘perfect storm’ that was brewing in the region and recently gave an overview of the digital challengers emerging to meet these needs.
11:FS 2019 in Review
What. A. Year. 2019 has been an absolute whirlwind of growth and expansion and in true 11:FS style, we continued to ramp up and start new things right up until the last day of Q4.
11 weeks at 11:FS
11:FS Product Lead Terry Cordeiro reflects on what it’s like to be a new “11” after nearly three months on the job.
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471. News: Klarna face backlash & Killer Mike launches a bank to support black businesses
Sam Maule and Kate Moody are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Killer Mike launches a new digital bank, Klarna faces backlash after sending marketing emails to non-customers, and Square invests $50m in bitcoin!
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470. Insights: Middle East fintech - revolutionising the region's financial landscape
Ross Gallagher is joined by some great guests to discuss how fintech and digital transformation is shaking up the financial landscape of the Middle East.
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469. News: Who isn't launching a checking account?
Simon Taylor and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Crowdcube and Seedrs' merge, the FCA’s new sandbox dedicated to overcoming coronavirus challenges, and Venmo launches a credit card, as Credit Karma launches a checking account.
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467. News: Open Banking is working - but what comes next?
Sarah Kocianski and Ross Gallagher are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Open Banking doubles its user base in 2020, Amazon's new payment method in the palm of your hand, and can Ping An rescue HSBC?
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465. News: FinCEN Files leak and NatWest carbon footprint tracker
Simon Taylor and Ross Gallagher are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: The FinCEN file leak, Tink continues path to European domination, and NationWide claps back again racism.
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464. Insights: Latin America - fintech's next hottest market
Sam Maule is joined by some fantastic guests from across Latin America to talk about development, growth and impact of fintechs in the region.
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75. News: High Court tells SMB insurers to pay up
David Brear and Nigel Walsh are joined by a panel of guests to talk through xxx. All this and much much more on today's Insurtech Insider!
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463. News: Can Alibaba Grab the SE Asian market?
Jason Bates and David Brear are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Alibaba invest 3 BILLION in Grab, Klarna reaches an $11Bn valuation, and Microsoft dig up a data centre they buried underwater off the coast of Scotland 2 years ago.
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462. Insights: How can public cloud drive business transformation?
David Brear is joined by some fantastic experts from IBM to discuss the opportunities that public cloud offer for business transformation in financial services.
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461. News: Banks tackle deepfraud and RTGS collaborates with Microsoft
Sam Maule and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: RTGS Global rolls out stage 1 of liquidity visibility network in collab with Microsoft, banks work with fintechs to counter ‘deepfake’ fraud, and Paypal terminates accounts linked to a Russian influence operation.
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74. Digital transformation - Managing the hybrid
Sarah Kocianski and Nigel Walsh are joined by some amazing guests to talk through digital transformation in the insurance industry.
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459. News: Paypal take on Klarna and Afterpay; Vipps and Visa team up & Chip’s new raise
David Brear and Mel Stringer are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: More raises as Chip launches Series A, Paypal is coming for Klarna and AfterPay, and Goldman Sachs launches its own font: Goldman Sans.
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458. Insights: BaaS in the US - user experience is the basis of competition
Simon Taylor is joined by some great guests to talk about the growth and impact of banking as a service on financial services in the US. This week we're joined by Railsbank, Marqueta and Synapse.
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457. News: Can JPMorgan disrupt the UK challenger bank market?
Sarah Kocianski and Jason Bates are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Railsbank in talks to buy Wirecard UK, JPMorgan to [possibly] launch a UK digital challenger bank by 2021 and the UK's 800% surge of open banking payments during lockdown. All this and much more on today's show.
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453. News: Can F2 solve Facebook’s problems & will Amex buy Kabbage?
Sam Maule and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days in US financial services and beyond including: Facebook rolls out its Facebook Financial Initiative; AmEx in talks to buy Kabbage and Robinhood blows past rivals in day trades, and much much more!
Decoding: Banking as a Service - Episode 5
Welcome to episode 5 of our new video series, Decoding: Banking as a Service!
Decoding: Banking as a Service - Episode 4
Welcome to episode 4 of our new video series, Decoding: Banking as a Service!
Decoding: Banking as a Service - Episode 3
Welcome to episode 3 of our new video series, Decoding: Banking as a Service!
Decoding: Banking as a Service - Episode 2
Welcome to episode 2 of our new video series, Decoding: Banking as a Service!
Decoding: Banking as a Service - Episode 1
Welcome to episode 1 of our new video series, Decoding: Banking as a Service!
It's not the technology - Why banking is broken ft. Ewan Silver
When people discuss 'banking being broken', they often refer to the technology itself. However, that isn't necessarily the case.
Microservices architecture - Asynchronous systems ft. Vaughan Sharman
Minimum Lovable Brand | 11:FS Explores
Fintech is only 1% finished - The fintech market ft. Simon Taylor
Fintech is only 1% finished. But what do we mean by that? Simon Taylor, Head of Ventures at 11:FS takes us through the landscape of financial technology in this Lightboard edition of 11:FS Explores.
What Griffin are going to do now they have their banking licence with CCO Adam Moulson | Spotlight
Inclusive design is a mindset and a process that suggests that you should bring as many people as possible - and the most diverse of voices that you can - into your product design product process, so that you're being truly inclusive. It's designing with people rather that just at them. Charlotte Fereday, Product Director, Ventures, explains what inclusive design is, why it's important, how you can design more inclusively, and answers - how possible is truly inclusive design?
Using Jobs to be Done to revolutionise SME Banking | 11:FS Explores
It's not just a buzzword.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
