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Get the latest news and insights from the business banking space.
Jobs to be Done: How to help US SMBs keep their personal assets separate from their business finances
Jobs To Be Done (JTBD) is a theory. Its main aim is to explain why customers start - and stop - using different products and services in the market. Stripped down to the essentials, it’s a fairly straightforward concept first introduced by Harvard professor Clayton Christensen that can be adapted into a useful tool for product development.
What the FinCEN files leak means for banks
There’s been a huge leak of files from FinCEN, the US-based Financial Crime Enforcement Network. Over 2000 Suspicious Activity Reports (SARs) and hundreds of other documents appear to show how banks have been unable to prevent trillions in money laundering, tax avoidance and criminality over the past decade. But there's a more in-depth story to uncover here.
Jobs to be Done: How to equip US SMBs with the right tools to track and manage cash flow
This is the third instalment of a 6 part series that explores the Jobs to be Done (JTBD) for US SMBs that we identified in our recent research. Each blog post explores one of the jobs and how we examined it with a JTBD canvas. If you missed the first post that explains JTBD and the canvas, check it out before reading this.
Jobs to be Done: The gaps in US SMB financial services
David M. Brear interviewed Jonathan Larsen, CIO, Ping An and CEO of their Global Voyager Fund, a $1bn investment fund, specifically for fintech. He tells David all about the fund and the innovations in fintech coming from China and making a huge impact worldwide.
Zooming out: 11 learnings from a decade in fintech
Guest author Richard Davies shares his reflections as he transitions from his role as Revolut’s COO to Non Exec at Revolut, and CEO of Allica Bank. As fuel for the future he looks at his learnings from Revolut as well as his wider experiences and inspirations over the last decade in financial services and fintech.
How digital customer support can help banks during COVID-19 and beyond
At the beginning of 2022, many early-stage investors looked ahead with optimism as we emerged from the depths of the COVID-19 pandemic, and global economies started to show signs of growth again.
Designing digital services for US SMBs using Jobs to be Done
Sharing our stories, our challenges, and the things that truly matter to us. Today we talk to Clouston Mahon who is a UX lead in the 11:FS Pulse team to discuss what makes a great user experience, who is doing it well and looking outside of financial services for inspiration.
11:FS COVID-19 Response
Never did I imagine 3 months ago that we’d be dealing with such an unprecedented global crisis as we have done with COVID-19.
Lessons from COVID-19: you need a truly digital strategy, now!
In the first part of this series I introduced the story of Frederic Tudor, the American Ice-Block King; and discussed lessons learned from his then new product offering as it relates to blockchain technology. Tudor was able to successfully corner the ice-block shipping market and eventually was shipping blocks of ice to as far away as Calcutta from his home in Boston.
Is the COVID-19 crisis creating fintech M&A opportunities?
How can community banks remain competitive as large financial institutions gobble up more and more of the market?
Can digital lenders help more SMEs gain access to COVID-19 relief loans?
How successful have government loan schemes in the UK and US been so far and what’s next?
Leading a bank through a pandemic
Guest author Richard Davies gives his thoughts on the importance of scaling agile to all functions of an organisation, and some key factors on how to get there.
How messaging is helping banks reconnect with their customers
There’s been no shortage of attention paid to the emergence of fintech in the Middle East recently. In fact, we wrote about the ‘perfect storm’ that was brewing in the region and recently gave an overview of the digital challengers emerging to meet these needs.
11:FS 2019 in Review
What. A. Year. 2019 has been an absolute whirlwind of growth and expansion and in true 11:FS style, we continued to ramp up and start new things right up until the last day of Q4.
11 weeks at 11:FS
11:FS Product Lead Terry Cordeiro reflects on what it’s like to be a new “11” after nearly three months on the job.
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802. News: Crowdcube acquire Semper and OakNorth do business banking
Ross Gallagher is joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: Crowdcube acquires Semper, Adyen and Plaid team up in the US, OakNorth move into business banking, and N26 pulls out of Brazil.
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795. News: Goldman Sachs sell GreenSky and Citibank win the sandwich war
Our expert host Ross Gallagher and co-host Rachel Pandyan are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: Goldman Sachs stepping back from consumer lending, Galileo's new BNPL offering to SMBs, and a Citibank worker who paid the price for a dodgy expenses claim.
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789. Insights: The Six Characteristics of Digital Commercial Banking
David Barton-Grimley is joined by some great guests to unpack the six characteristics of digital commercial banking; real-time, standardised, automated, embedded, contextual, and extendable. We’ll explore what they are and how they can (or can’t) support a more efficient, reliable, and secure industry.
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755. News: PSD3 unveils plans to shake up Open Banking
The European Union unveils new open banking rules, Wise announces bumper profits, and Robinhood buys X1 – Ross Gallagher and Benjamin Ensor are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days.
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749. What is Anne Boden’s legacy in fintech? (rewind)
David M. Brear is joined by Anne Boden, CEO of Starling, in this interview from the archives!
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735. News: JP Morgan swoops in for First Republic, while Revolut takes on Nubank
JP Morgan snaps up First Republic Bank, Revolut launches in Brazil, and ChatGPT investment fund "smashes" competition – Kate Moody and Benjamin Ensor are joined by a great guest from Reuters to talk about the most interesting stories in financial services over the last 7 days.
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732. Insights: Is the future of SME banking specialisation?
Benjamin Ensor is joined by some great guests, from Branch, Iwoca, and Treyd, to look at the opportunities and challenges of opportunities of specialised offerings for small and medium-sized businesses.
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729. Insights: How do community banks stay relevant in 2023?
Benjamin Ensor and Kate Moody are joined by some great guests, Bridge built by Citi and Seattle Bank, to look at the challenges and opportunities for community banks in America.
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724. Insights: Are SMEs being served globally?
Benjamin Ensor is joined by some great guests, from Global Ventures, Novo, OakNorth Bank, and Spiralem, to look at the business banking options and challenges for small and medium-sized businesses across the world.
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723. News: After Dark: Silicon Valley Bank bought by US rival and Klarna embraces ChatGPT
Silicon Valley Bank bought by rival, Klarna plugs ChatGPT into its platform, and Latitude Financial records stolen in cyber attack – David M. Brear and Kate Moody are joined by some great guests, from CFIT and first direct, live on stage in London to talk about the most interesting stories in financial services.
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720. News: UBS snaps up Credit Suisse, while Stripe breaks the down round stigma
UBS is buying Credit Suisse in bid to halt banking crisis, FCA warns payment firms over ‘unacceptable risk of harm to customers’, and Stripe now valued at $50B following $6.5B raise – Ross Gallagher and Kate Moody are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days.
Bonus: Disrupting the corporate and consumer divide, with Pagaya's Ashok Vaswani
L.F.G. Mauricio and Catherine bring you a fantastic conversation looking at what it means to be a digital creator today and the global community it creates, with two amazing digital creators taking part in the global Visa Creator Program. All this and much more on today's Blockchain Insider!
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659. Insights: Are SMEs really being served?
Ross Gallagher is joined by some great guests, from Allica Bank and Novo, to discuss whether the initial promise of financial services for SMEs has truly been delivered.
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652. News: Will JPMorgan Chase transform the travel industry?
Kate Moody and Nicole Perry are joined by some great guests, from DealStreetAsia and Fintech Business Weekly, to talk about the most interesting stories in financial services over the last 7 days, including: Sequoia makes first investment in Pakistan, LendUp enters liquidation, and trade in your pandemic impulse buys!
Decoding: Banking as a Service - Episode 5
Welcome to episode 5 of our new video series, Decoding: Banking as a Service!
Decoding: Banking as a Service - Episode 4
Welcome to episode 4 of our new video series, Decoding: Banking as a Service!
Decoding: Banking as a Service - Episode 3
Welcome to episode 3 of our new video series, Decoding: Banking as a Service!
Decoding: Banking as a Service - Episode 2
Welcome to episode 2 of our new video series, Decoding: Banking as a Service!
Decoding: Banking as a Service - Episode 1
Welcome to episode 1 of our new video series, Decoding: Banking as a Service!
It's not the technology - Why banking is broken ft. Ewan Silver
When people discuss 'banking being broken', they often refer to the technology itself. However, that isn't necessarily the case.
Microservices architecture - Asynchronous systems ft. Vaughan Sharman
Minimum Lovable Brand | 11:FS Explores
Fintech is only 1% finished - The fintech market ft. Simon Taylor
Fintech is only 1% finished. But what do we mean by that? Simon Taylor, Head of Ventures at 11:FS takes us through the landscape of financial technology in this Lightboard edition of 11:FS Explores.
What Griffin are going to do now they have their banking licence with CCO Adam Moulson | Spotlight
Inclusive design is a mindset and a process that suggests that you should bring as many people as possible - and the most diverse of voices that you can - into your product design product process, so that you're being truly inclusive. It's designing with people rather that just at them. Charlotte Fereday, Product Director, Ventures, explains what inclusive design is, why it's important, how you can design more inclusively, and answers - how possible is truly inclusive design?
Using Jobs to be Done to revolutionise SME Banking | 11:FS Explores
It's not just a buzzword.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
