1103. Insights: Who’s winning the US digital banking race?

About this episode:

US banking customers have more choice than ever. But does more choice mean better banking?

Host Benjamin Ensor is joined by Joe Colchester, Head of Product at 11:FS Pulse, and Oliwia Wasik, Product Manager and Benchmark Lead at 11:FS Pulse, to unpack the findings from Pulse’s latest US benchmarking research.

They explore what the leading digital banking experiences are getting right, where customers remain underserved, and what it means to win the customer relationship when people increasingly spread their financial lives across banks, cards, wallets and fintechs.

This week's guests:

Joe Colchester, Head of Product - 11:FS Pulse

Oliwia Wasik, Product manager, Benchmark Lead - 11:FS Pulse

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About Fintech Insider:

Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services.

Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space.

Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance.

Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you.

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