Global

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Payments

What next for the BNPL phenomenon?

Buy Now Pay Later (BNPL) has been taking the world by storm.

3min read
Article
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Product design

How to create culturally relevant brands through a community-led approach

At a recent Halloween Fintech Insiders After Dark event, the audience was asked to hold up their challenger bank cards. About 75% of the 200 person audience help up a challenger bank card (despite much of the audience having incumbent bank email addresses). Monzo, Starling, Curve, and Soldo were all represented. One particularly enthusiastic attendee even came dressed as a Monzo card. Sure, the podcast is called Fintech Insider so you could call it a skewed sample, but still.

4min read
Article
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Product management

Don't get lost, renew your roadmap

Opening an easter egg always has that moment of delight. As a child, you’re giddy with excitement as cardboard gives way to plastic which gives way to foil-wrapped chocolate. But as you get older and wiser that delight starts to fade.

4min read
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Design

Why superstitions are important for financial services

We’re all aware of superstitions. Some of us a little more than others. Like digital finances, they don’t physically exist - but they’re far from a joke. Here are just a few of the reasons why FS companies should start brushing up on them. This article was written by Darja König - an Eleven intern who recently spent an action-packed six weeks in the Consulting and Research team. Alongside conducting customer research, identifying market opportunities and learning all about the business, she also wrote this awesome article. If you’re passionate about changing the fabric of financial services, check out our careers page.

2min read
Article
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Microservices

Why it's time to take microservices to the next level

If you’ve ever worked with engineers, you’ll have heard them talk about microservices. A few years ago, you might’ve been left with the impression that they were ‘The Answer’ - the thing that would solve all your problems.

3min read
Article
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NFT

WTF is an NFT?

By now we’ve surely all heard of NFTs. Seemingly overnight they’ve grown from a niche internet phenomenon to a household buzzword with everyone from Gary Vaynerchuk, Tim Berners Lee, Banksy and even Lionel Messi having a piece of the pie.

3min read
Article
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Insurtech

Celebrating 100 episodes of Insurtech Insider

It feels more than a little bewildering to be reflecting on 100 episodes of Insurtech Insider. In that time, we’ve seen insurtech go from being a concept to an actual (big!) thing.

3min read
Article
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Crypto

Crypto is changing our financial literacy (for the better)

Crypto is democratising finance and it’s a beautiful thing to see.

3min read
Article
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After Dark

You’re building the first banking ecosystem on Mars. Where do you begin?

For this edition of After Dark, the live recording of our Fintech Insider podcast, we went for something a little bit different. Presenting After Dark: Starting from scratch, the short story... Check out the video here.

4min read
Article
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Apps

Why finbot accessibility will make you the next industry disruptor

Finbots are financial chatbots that, at the lowest level, can answer customer questions and perform basic tasks such as providing account balances or updating personal information.This article was written by Jilly Li - an Eleven intern who recently spent an action-packed six weeks in the Consulting and Research team. Alongside conducting customer research, identifying market opportunities and learning all about the business, she also wrote this awesome article. If you’re passionate about changing the fabric of financial services, check out our careers page.

3min read
Article
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Customer understanding

Customers don’t care for your corporate jargon

Word soup. That's the jargon used to communicate the story and values of a business. It's what we tell our clients to actively pay attention to and what to avoid when working together to develop new disruptive propositions to take to market. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

3min read
Article
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Design

Design drill down #4 | Back to the drawing board

In this design drill down, we’re looking at how top French fintechs are transforming the way we bank with gesture-based actions and how they are simplifying insurance by putting the customer at the heart of the experience.

3min read
Article
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Org Design

How to (properly) scale agile

FinTech Insider takes a field trip to Monzo to chat to Jonas Huckestein (Co-Founder/CTO), Leah Templeman (Head of Operations), and Hugo Cornejo (Head of Design). They talk about their community-based, collaborative work model, what their full banking licence will bring, and how they plan to win over a billion customers.

3min read
Article
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Org Design

Tried and tested org design: learnings to help you find the right strategy

In this guest blog, Rafael Plantier - country manager for the UK and Ireland at Tink, discusses the results of their latest research into the status of European bank's APIs, two months on from the PSD2 deadline.

3min read
Article
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Change Management

Agile isn’t the silver bullet you thought it was

When seventeen self-professed ‘organisation anarchists’ sat down one day in the Wasatch Mountains of Utah, they probably didn’t realise the extent to which their words would impact the world. A sea change in management thinking, scores of new words added to the global lexicon and widespread shunning of old methodologies – the Agile Manifesto was the early trumpet call which heralded the phenomenal rise of global tech giants. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

3min read
314
podcast
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Fintech Insider

314. Insights: Strong Customer Authentication

Sarah sits down with an amazing roundtable of guests to dig into Strong Customer Authentication (SCA) and what it means for the payments space and the financial ecosystem.

35min listen
93
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Blockchain Insider

93. No such thing as a private blockchain

We. Are. Here. Today we bring you: France creates a regulatory framework for tokens, the SEC might let Blockstack be and Banks abandon XRP…….oh nooooo

35min listen
38
podcast
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Insurtech Insider

38. News: a Slice of AI

Sarah's joined by a couple of great guests this week to talk about the most interesting stories happening in insurtech over the past couple of weeks.

50min listen
313
podcast
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Fintech Insider

313. News: Copy/paste product

Jason and Adam are joined by some great guests to talk about some of the most interesting stories of the last 7 days. Including: Standard Chartered’s $1bn fine, London looks set to take the fintech unicorn crown from San Francisco nd your cat could be the next voice of the ‘miaowing’ debit card.

1h04 listen
312
podcast
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Fintech Insider

312. Insights: Live! The future of money

We're in NYC for New York Fintech Week! Sam is joined by some great guests to talk about the future of money and the UK as a leader in the space.

46min listen
92
podcast
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Blockchain Insider

92. The richest man in the world

We. Are. Here. Today we bring you: Bank stablecoins are coming, Big banks back new international blockchain alliance and how a guy called Colin Platt became the richest person in the world…

54min listen
311
podcast
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Fintech Insider

311. News: Make tax great again

David and Ross are joined by some great guests to talk about some of the most interesting stories of the last 7 days. Including: Revolut keeps on spinning, Xero is making tax great again, and UK MPs are 'very likely' to launch probe into RBS remedies fund allocation.

49min listen
310
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Fintech Insider

310. Insights: Finastra takeover

David and Simon are joined by Finastra for a takeover show. At their offices in London Paddington, we're with some of the top tier of Finastra's team to bring you insight into the mega-vendor. Including what that term means to them.

47min listen
91
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Blockchain Insider

91. The great wealth transfer

We. Are. Here. Today we bring you: Google gets into consumer hardware keys, Bithump hacked and will the real galaxy digital please stand up.

48min listen
37
podcast
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Insurtech Insider

37. Mental Health and insurance live from InsurTech Insights

Sarah's at the Insurtech Insights Conference to talk to some great guests and a panel about the impact of insurtech and how to bring objective data into subjective issues.

54min listen
309
podcast
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Fintech Insider

309. News: Sassy AI

David and Leda are joined by a few great guests to talk about some of the most interesting stories of the last 7 days. Including: How do you like them apples? Apple launches Apple Card, Monzo and OakNorth team up to offer savings accounts and Erica’s a hit in America.

1h04 listen
308
podcast
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Fintech Insider

308. Insights: Fintech Friday in Luxembourg

Host and producer Laura Watkins flew to Luxembourg to attend the LHoFT's Fintech Friday event to see what's changed in the region and what the country is planning to do next for fintech.

54min listen
90
podcast
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Blockchain Insider

90. The 'real' bitcoin market

We. Are. Here. Today we bring you: Square ramp up crypto unit, the ‘real’ Bitcoin market and a failed ICO turns to eBay.

48min listen
307
podcast
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Fintech Insider

307. News: Tinder for banking

David Brear and Jason Bates are joined by some great guests to talk about some of the most interesting stories of the last 7 days. Including: WorldPay sells to FIS for $35bn, Alipay does a thing with Barclaycard and a German bank lets its customers decide the dress code.

59min listen
306
podcast
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Fintech Insider

306. Interviews: Benoit Legrand, CIO of ING

CEO of ING, Benoit Legrand came on to the Fintech Insider podcast to talk with Simon Taylor about unsuccessful startup experiences, innovation from the outside in and much more.

27min listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen