Global

Article
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Payments

What next for the BNPL phenomenon?

Buy Now Pay Later (BNPL) has been taking the world by storm.

3min read
Article
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Product design

How to create culturally relevant brands through a community-led approach

At a recent Halloween Fintech Insiders After Dark event, the audience was asked to hold up their challenger bank cards. About 75% of the 200 person audience help up a challenger bank card (despite much of the audience having incumbent bank email addresses). Monzo, Starling, Curve, and Soldo were all represented. One particularly enthusiastic attendee even came dressed as a Monzo card. Sure, the podcast is called Fintech Insider so you could call it a skewed sample, but still.

4min read
Article
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Product management

Don't get lost, renew your roadmap

Opening an easter egg always has that moment of delight. As a child, you’re giddy with excitement as cardboard gives way to plastic which gives way to foil-wrapped chocolate. But as you get older and wiser that delight starts to fade.

4min read
Article
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Design

Why superstitions are important for financial services

We’re all aware of superstitions. Some of us a little more than others. Like digital finances, they don’t physically exist - but they’re far from a joke. Here are just a few of the reasons why FS companies should start brushing up on them. This article was written by Darja König - an Eleven intern who recently spent an action-packed six weeks in the Consulting and Research team. Alongside conducting customer research, identifying market opportunities and learning all about the business, she also wrote this awesome article. If you’re passionate about changing the fabric of financial services, check out our careers page.

2min read
Article
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Microservices

Why it's time to take microservices to the next level

If you’ve ever worked with engineers, you’ll have heard them talk about microservices. A few years ago, you might’ve been left with the impression that they were ‘The Answer’ - the thing that would solve all your problems.

3min read
Article
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NFT

WTF is an NFT?

By now we’ve surely all heard of NFTs. Seemingly overnight they’ve grown from a niche internet phenomenon to a household buzzword with everyone from Gary Vaynerchuk, Tim Berners Lee, Banksy and even Lionel Messi having a piece of the pie.

3min read
Article
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Insurtech

Celebrating 100 episodes of Insurtech Insider

It feels more than a little bewildering to be reflecting on 100 episodes of Insurtech Insider. In that time, we’ve seen insurtech go from being a concept to an actual (big!) thing.

3min read
Article
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Crypto

Crypto is changing our financial literacy (for the better)

Crypto is democratising finance and it’s a beautiful thing to see.

3min read
Article
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After Dark

You’re building the first banking ecosystem on Mars. Where do you begin?

For this edition of After Dark, the live recording of our Fintech Insider podcast, we went for something a little bit different. Presenting After Dark: Starting from scratch, the short story... Check out the video here.

4min read
Article
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Apps

Why finbot accessibility will make you the next industry disruptor

Finbots are financial chatbots that, at the lowest level, can answer customer questions and perform basic tasks such as providing account balances or updating personal information.This article was written by Jilly Li - an Eleven intern who recently spent an action-packed six weeks in the Consulting and Research team. Alongside conducting customer research, identifying market opportunities and learning all about the business, she also wrote this awesome article. If you’re passionate about changing the fabric of financial services, check out our careers page.

3min read
Article
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Customer understanding

Customers don’t care for your corporate jargon

Word soup. That's the jargon used to communicate the story and values of a business. It's what we tell our clients to actively pay attention to and what to avoid when working together to develop new disruptive propositions to take to market. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

3min read
Article
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Design

Design drill down #4 | Back to the drawing board

In this design drill down, we’re looking at how top French fintechs are transforming the way we bank with gesture-based actions and how they are simplifying insurance by putting the customer at the heart of the experience.

3min read
Article
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Org Design

How to (properly) scale agile

FinTech Insider takes a field trip to Monzo to chat to Jonas Huckestein (Co-Founder/CTO), Leah Templeman (Head of Operations), and Hugo Cornejo (Head of Design). They talk about their community-based, collaborative work model, what their full banking licence will bring, and how they plan to win over a billion customers.

3min read
Article
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Org Design

Tried and tested org design: learnings to help you find the right strategy

In this guest blog, Rafael Plantier - country manager for the UK and Ireland at Tink, discusses the results of their latest research into the status of European bank's APIs, two months on from the PSD2 deadline.

3min read
Article
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Change Management

Agile isn’t the silver bullet you thought it was

When seventeen self-professed ‘organisation anarchists’ sat down one day in the Wasatch Mountains of Utah, they probably didn’t realise the extent to which their words would impact the world. A sea change in management thinking, scores of new words added to the global lexicon and widespread shunning of old methodologies – the Agile Manifesto was the early trumpet call which heralded the phenomenal rise of global tech giants. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

3min read
21
podcast
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Insurtech Insider

Insurtech Insider Episode 21: Health Insurance

On the latest episode of Insurtech Insider, Sarah sits down with Luca Schnettler and Ari Zadikov to discuss all things Health Insurance. Sarah also has a great interview with Yashish Dahiya at MoneyConf in June.

45min listen
241
podcast
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Fintech Insider

241. News: You don't need to understand it to use it

On this week's news show Ross, David, and Sarah are joined by a great pair of guests, Diana Paredes and Sian Lewin to talk about the latest and greatest fintech news stories this week.

1h08 listen
240
podcast
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Fintech Insider

240. Insights: Who will win the race for SMB loyalty?

Today's show takes a deep look on the long neglected issue of SMB banking. Sarah Kocianski guides us through the difficult world of SMB finances go discover who's improving life for SMBs.

33min listen
57
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Blockchain Insider

57. Assassination Markets & WTF ETFs

On this weeks episode, Simon sits down with Noelle Acheson, Vinay Gupta, and Stephane Malrait to talk about the latest news in blockchain.

53min listen
238
podcast
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Fintech Insider

238. Insights: Debunking the myth of AI

Today's show takes a look at a topic you've asked us to cover for a long time. We're taking on AI. Sarah Kocianski explores what AI can actually do for us, Machine Learning, rules based automation, Computer Vision, chatbots, and why AI experts don't want to work in financial services.

18min listen
56
podcast
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Blockchain Insider

56. Is Bitcoin back?

On this week's episode, Sarah sits down with Joon Ian Wong and Aaron Stanley to talk about the latest movements in the blockchain space. We also have a fantastic interview by Colin G Platt with Marieke Flament.

52min listen
20
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Insurtech Insider

Insurtech Insider Episode 20: Life Insurance

On the latest episode of Insurtech Insider, Sarah sits down with Jonathan Roomer and Oliver Ralph to discuss Life Insurance. Sarah also has a couple of great interviews with Adam Erlebacher and David Vanek.

44min listen
237
podcast
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Fintech Insider

237. News: You've got to spend money to make money

On this week's news show, Ross and David are joined by a great pair of guests, Eric Fulwiler and Teana Baker-Taylor to talk about the latest and greatest fintech news stories this week.

57min listen
236
podcast
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Fintech Insider

236. Interviews: Howard Lindzon - the Angel investor

Sam Maule interviews Angel investor Howard Lindzon on what it means to be a CEO, being in the right place at the right time, data, and the value of scarcity.

41min listen
55
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Blockchain Insider

55. Unlocking Institutional Capital in Crypto

On this week’s episode, Sarah and Sara sit down to discuss some of the most intriguing stories in blockchain as investors get serious about crypto. We also bring you a panel on institutional crypto led by Simon at the Europa conference.

41min listen
235
podcast
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Fintech Insider

235. News: Death is [still] no excuse!

On this week's news show, Sarah and Simon are joined by a great lineup of guests including: Bryan Glick, Nina Mohanty, and James Safford to discuss the latest and greatest news in the fintech space.

55min listen
234
podcast
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Fintech Insider

234. Insights: Legacy to Cloud

Today's show charts out the banking journey from legacy to cloud. Simon Taylor explores how old programming languages have created a new kind of cowboy, untangling legacy systems, and how banks should approach the powers of AI - which isn't quite the magical word everyone hopes it is.

20min listen
54
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Blockchain Insider

54. Is Crypto Going Mainstream?

Simon and Sara are joined by Noelle Acheson and Joon Ian Wong from Coindesk to talk about the latest and greatest blockchain news. Including a brilliant tweet of the week.

50min listen
19
podcast
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Insurtech Insider

Insurtech Insider Episode 19: SMB Insurance

On the latest episode of Insurtech Insider, Sarah and Nigel sit down with SMB insurtech experts to give you an enlightening discussion on how SMBs are starting to have access to tailor-made insurance policies and what insurance they need. Joining our hosts today are Alex Wheal, Commercial Client Manager at Hiscox and Ania Kubow, Co-founder of Nimbla.

38min listen
233
podcast
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Fintech Insider

233. News: We no longer need traditional banks

On this week's news show, Sarah and David are joined by journalist Monty Munford and Husayn Kassai, CEO of Onfido to discuss the latest and most interesting news in the fintech space.

54min listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen