Global

Article
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Payments

What next for the BNPL phenomenon?

Buy Now Pay Later (BNPL) has been taking the world by storm.

3min read
Article
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Product design

How to create culturally relevant brands through a community-led approach

At a recent Halloween Fintech Insiders After Dark event, the audience was asked to hold up their challenger bank cards. About 75% of the 200 person audience help up a challenger bank card (despite much of the audience having incumbent bank email addresses). Monzo, Starling, Curve, and Soldo were all represented. One particularly enthusiastic attendee even came dressed as a Monzo card. Sure, the podcast is called Fintech Insider so you could call it a skewed sample, but still.

4min read
Article
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Product management

Don't get lost, renew your roadmap

Opening an easter egg always has that moment of delight. As a child, you’re giddy with excitement as cardboard gives way to plastic which gives way to foil-wrapped chocolate. But as you get older and wiser that delight starts to fade.

4min read
Article
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Design

Why superstitions are important for financial services

We’re all aware of superstitions. Some of us a little more than others. Like digital finances, they don’t physically exist - but they’re far from a joke. Here are just a few of the reasons why FS companies should start brushing up on them. This article was written by Darja König - an Eleven intern who recently spent an action-packed six weeks in the Consulting and Research team. Alongside conducting customer research, identifying market opportunities and learning all about the business, she also wrote this awesome article. If you’re passionate about changing the fabric of financial services, check out our careers page.

2min read
Article
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Microservices

Why it's time to take microservices to the next level

If you’ve ever worked with engineers, you’ll have heard them talk about microservices. A few years ago, you might’ve been left with the impression that they were ‘The Answer’ - the thing that would solve all your problems.

3min read
Article
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NFT

WTF is an NFT?

By now we’ve surely all heard of NFTs. Seemingly overnight they’ve grown from a niche internet phenomenon to a household buzzword with everyone from Gary Vaynerchuk, Tim Berners Lee, Banksy and even Lionel Messi having a piece of the pie.

3min read
Article
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Insurtech

Celebrating 100 episodes of Insurtech Insider

It feels more than a little bewildering to be reflecting on 100 episodes of Insurtech Insider. In that time, we’ve seen insurtech go from being a concept to an actual (big!) thing.

3min read
Article
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Crypto

Crypto is changing our financial literacy (for the better)

Crypto is democratising finance and it’s a beautiful thing to see.

3min read
Article
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After Dark

You’re building the first banking ecosystem on Mars. Where do you begin?

For this edition of After Dark, the live recording of our Fintech Insider podcast, we went for something a little bit different. Presenting After Dark: Starting from scratch, the short story... Check out the video here.

4min read
Article
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Apps

Why finbot accessibility will make you the next industry disruptor

Finbots are financial chatbots that, at the lowest level, can answer customer questions and perform basic tasks such as providing account balances or updating personal information.This article was written by Jilly Li - an Eleven intern who recently spent an action-packed six weeks in the Consulting and Research team. Alongside conducting customer research, identifying market opportunities and learning all about the business, she also wrote this awesome article. If you’re passionate about changing the fabric of financial services, check out our careers page.

3min read
Article
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Customer understanding

Customers don’t care for your corporate jargon

Word soup. That's the jargon used to communicate the story and values of a business. It's what we tell our clients to actively pay attention to and what to avoid when working together to develop new disruptive propositions to take to market. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

3min read
Article
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Design

Design drill down #4 | Back to the drawing board

In this design drill down, we’re looking at how top French fintechs are transforming the way we bank with gesture-based actions and how they are simplifying insurance by putting the customer at the heart of the experience.

3min read
Article
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Org Design

How to (properly) scale agile

FinTech Insider takes a field trip to Monzo to chat to Jonas Huckestein (Co-Founder/CTO), Leah Templeman (Head of Operations), and Hugo Cornejo (Head of Design). They talk about their community-based, collaborative work model, what their full banking licence will bring, and how they plan to win over a billion customers.

3min read
Article
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Org Design

Tried and tested org design: learnings to help you find the right strategy

In this guest blog, Rafael Plantier - country manager for the UK and Ireland at Tink, discusses the results of their latest research into the status of European bank's APIs, two months on from the PSD2 deadline.

3min read
Article
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Change Management

Agile isn’t the silver bullet you thought it was

When seventeen self-professed ‘organisation anarchists’ sat down one day in the Wasatch Mountains of Utah, they probably didn’t realise the extent to which their words would impact the world. A sea change in management thinking, scores of new words added to the global lexicon and widespread shunning of old methodologies – the Agile Manifesto was the early trumpet call which heralded the phenomenal rise of global tech giants. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

3min read
141
podcast
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141. The future will be tokenised

Meaghan Johnson is joined by the 11:FS Pulse team's Benedict Shegog, as well as Fintech Insider favourites Liz Lumley, Sarah Kocianski and Charlie Wood.

54min listen
140
podcast
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140. Interview: Niall Cameron, HSBC

This week David Brear talks to Niall Cameron, Global Head of Institutional and Digital at HSBC about strategy, growth and fintech.

24min listen
15
podcast
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15. What the hell is Segwit2x, enterprise Blockchain and more regulators weigh in

Simon and Colin explore the week's news, plus special interviews with Scott Nelson, CEO and Chairman of Sweetbridge, and Abasa Phillips, founder of Zilla.

1h05 listen
15
podcast
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Blockchain Insider

15. What the hell is Segwit2x, enterprise Blockchain and more regulators weigh in

Simon and Colin explore the week's news, plus special interviews with Scott Nelson, CEO and Chairman of Sweetbridge, and Abasa Phillips, founder of Zilla.

1h05 listen
139
podcast
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139. Interview: Ron Herman, Sionic Mobile & Michael Crawford, Fifth Third

On this week's episode, Sam talks to Ron Herman, founder and CEO at Sionic Mobile, and Michael Crawford, Vice President at Fifth Third.

41min listen
138
podcast
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138. News: The Brexit Blame Game

This week David is joined by Bianca Lopes, Sarah Kocianski and Jamie Campbell.

56min listen
137
podcast
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137. Interview: Rod Drury, Founder & CEO, Xero

Jason Bates interviews Rod Drury, Founder and CEO of accounting software firm, Xero.

30min listen
14
podcast
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Blockchain Insider

14. Legitimising crypto exchanges & ICOs: South Korea, Australia & DJ Khaled weigh in

We bring you the latest headlines with very special guests and three interviews including r3, DTCC and Jibrel Network.

1h07 listen
136
podcast
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136. Hacks, hacks and more hacks

David, Jason and Simon are joined by special guests Valentina Kristensen and Andra Sonea to discuss this week's news.

1h01 listen
135
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135. Insights: Assets Management

Simon Taylor leads a roundtable discussion of Asset Management taking it right back to basics, for the uninitiated and experts alike

35min listen
13
podcast
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Blockchain Insider

13. Jamie Dimon vs Bitcoin, Ethereum Mixers & Blockchain Live

Simon and Colin break down the last week of news, including Jamie Dimon's latest bitcoin rant, and we bring you the rest of our interviews from Blockchain Live.

54min listen
134
podcast
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134. Fintech Insider: After Dark I

This week's news show was recorded live in front of an audience at our offices in WeWork Aldgate! David, Simon and Jason were joined by special guests Sarah Kocianski, Liz Lumley and Jamie Campbell for this very special edition of the show.

45min listen
12
podcast
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Blockchain Insider

12. Beyond Bitcoin - Blockchain Live and EOS Interview

We bring you key interviews from Block One (EOS) and MEP Eva Kaili from Blockchain Live - and - Simon dissects the week's top stories.

34min listen
132
podcast
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132 News: iPhone Ex

In another packed episode David and Simon are joined by Kadhim Shubber, Sophie Guibaud and Pete Townsend to discuss the week's news - and we have an exclusive interview with receipting startup Flux as they debut on Starling's brand new Marketplace.

1h08 listen
131
podcast
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131. Interview: Stephen Barclay, MP

Jason Bates interviews Stephen Barclay, MP, Economic Secretary to the Treasury, at the Treasury.

15min listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen