Content Hub
.svg)
.svg)
Global
Stephen Barclay, MP, on UK fintech, Brexit and how fintech can help governments
One of the biggest challenges when building new digital financial services is creating a winning feature set. Spending categorisation, budgeting tools, carbon footprint-tracking — these features are everywhere in the financial services apps that we use every day.
Notes from a fintech tourist
Sarah Kocianski sits down with the CEO of Oakam, Frederic Nze to talk about financial inclusion, tackling financial exclusion, the alternative to doorstep lending, and the underbanked.Listen to the full interview here or click play below, otherwise read on for a quick take on what was said.
Flux Founders on Digital receipting and Fintech partnerships
In a beautiful flat on the edge of San Francisco’s sun-kissed Inner Sunset neighbourhood, the inimitable Sam Maule invited a plethora of fintech experts over for dinner. Across two evenings in the run up to our After Dark San Francisco show, Sam serves up chilli, tacos, and foodie fintech insights. You can listen to them here and here. Disclaimer: The food was actually cooked by Ollie Judge, Head of Media at 11:FS.
11 Mobile Trends That Will Delight Your Customers
At 11:FS, we spend a lot of time looking at next-generation mobile trends and technology. Every now and again we come across a product or feature that just blows us away. It can be as simple as a smart integration with another product or as complicated as a whole app that’s powered by bleeding edge technology.
Want to see the best digital banking experiences on the market?
“Thank you to the Academy…” Sure. Classic Oscar speech energy.But do you know what hits harder than a polite golf clap from a panel of judges? Winning when your actual customers vote. And that’s what happened at the 2025 British Bank Awards, where 11:FS was named Consultancy of the Year. Again! 2019. 2020. 2021. 2023. And now 2025.
The digital transformation journey
In her latest column for Forbes, 11:FS Head of Research Sarah Kocianski examines the new set of authentication procedures and how they are being implemented by UK banks.
Lessons from the Ice-Block King, Part One
11:FS are pleased to announce that Lisa Gansky joined us as a Non-Executive Director, on 3rd July 2017.
How to Transform Your Bank - Part 1 - Banking’s Red Queen's Race
As a designer, it’s an all too familiar scenario: you’re about to undertake work on an exciting new digital product or service. It has the potential to have it all, only for you to be handed what all product designers dread - the existing constraints of a rigid and outdated brand playbook. It can certainly feel like a crushing blow. But approached in the correct manner, these constraints can be transformed into an opportunity to take both the product and the brand to the next level.
Digital Banking is 1% done
Digital Banking is only 1% Finished. That’s our motto at 11:FS. You can see it plastered across everything we do, we talk about it at events, and it’s in all of our client work. Taking a paper statement to the telephone, to a website and then a mobile app isn’t where digital banking ends; it’s where it begins. Digital Banking having 99% to go is a statement of optimism, of opportunity and its how you differentiate, as consumer expectations will only grow in the coming years.
What was the Bitcoin fork and what is Bitcoin Cash?
On 1st August at approximately 12:20 UTC, the cryptocurrency known as Bitcoin formally began a process to fork – or split into two- creating Bitcoin Cash, a new currency. It is unclear exactly what the implications of this will be in the long term but here’s a summary of what we know so far:
How to get a job in Blockchain
It’s about trust. Why do banks insist on having everything? Because they think if they only insist on some, they’ll never get the rest.
InsurTech Insider: everything you need to know about InsurTech
Fintech is technology used in the financial services industry, insurtech is technology used in a subset of that industry, insurance. And yet while one is typically considered fascinating, worthy of pages of mainstream media coverage, mention of the other is often greeted with eye-rolling outside of specialist circles.
11:FS announces its American expansion
Sam Maule joins 11:FS as Managing Partner, Americas
Are challenger banks just better legacy banks?
This week I had the super-smart Mariano Belinky tell me that the current crop of challenger banks are really just ‘better mousetraps’.
The SEC's verdict on The DAO tokens: explained
A few weeks ago, I outlined the problems with the financial products that supposedly address small and medium sized businesses’ (SMBs) needs, and how they are chronically underserved by incumbent financial institutions (FIs) across all sectors. Since then, we’ve explored how things are changing in the SMB insurance space and delved into the developments in the areas of bank account opening, payments and loans in our podcasts. I’ve also been busy trying to discover, articulate and demonstrate what “best in class” in this industry looks like in my latest research report.
768
768. News: Shopify and HSBC blur the lines between e-commerce and financial services
Shopify launches credit card, HSBC and Tradeshift launch joint embedded finance venture, and Snoop gets acquired – Ross Gallagher and David Barton-Grimley are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days.
767
767. How do you innovate in a highly regulated industry?
David M. Brear is joined by Standard Chartered CEO, Bill Winters, in this interview deep-diving into innovation in the banking space!
765
765. News: FedNow powers up and Dame Alison Rose steps down
Fed launches long-awaited instant payments service, NatWest boss Alison Rose resigns, and McDonalds launches McNuggets Land in the metaverse – Kate Moody and Benjamin Ensor are joined by some great guests, from Founders Factory and Chamber of Progress, to talk about the most interesting stories in financial services over the last 7 days.
192
192. Insights: A new world of functionality - a Smart Tokens case study
EL. EF. GEE. Today we bring you: a case study on all things smart tokens. What are they? How do they work? What do they mean for web3? All this and much more on today's Blockchain Insider!
763
763. News: Buy Now Pay Later regulation shelved while Coutts faces Farage account fallout
Buy Now Pay Later regulation shelved in UK, Thunes pockets $72M, and Farage accuses Coutts of closing account over ‘values’ – Ross Gallagher and Nas Ahmad are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days.
762
762. Insights: Three lessons learned from financial services in 2023 so far
Benjamin Ensor is joined by some great guests, from 11:FS, Innovate Finance, and TwentyOne to talk about the biggest lessons for financial services in the first half of 2023.
760
760. News: Public lands in the UK and Solaris raises €38 million
Investment platform Public launches in the UK, Solaris raises to focus on core values, and Martin Lewis 'sickened' by deepfake investment scam – Kate Moody is joined by some great guests to talk about the most interesting stories in financial services over the last 7 days!
191
191. Insights: Rewind: How do you know it's web3?
EL. EF. GEE. Today we bring you: A rewind look into an episode focused on ownership. Ownership is web3’s ability to prove that digital assets are owned by users. But how exactly does it work? How is it different from the world of web2? And what changes can we expect to see in the world now that assets are on-chain? All this and much more on today's Blockchain Insider!
758
758. News: Is Goldman Sachs breaking up with Apple?
Goldman looking for a way of Apple partnership, Visa $1 billion buyout of Brazil's Pismo, and UK banks warned against closing accounts – Kate Moody and David Barton-Grimley are joined by some great guests, from Fintech Business Weekly and Spiralem, to talk about the most interesting stories in financial services over the last 7 days.
757
757. Insights: Can financial services change how people think about money?
Kate Moody is joined by some great guests, from 11:FS, Nationwide, and Plum, to discuss how banks and fintechs can shape how customers manager their finances.
756
756. Focus: What are US VCs looking for in today’s market?
David M. Brear is joined by some great guests from Visa, Mana Tech, and Commerce Ventures, to discuss the opportunities and challenges in the fintech market in the United States of America.
755
755. News: PSD3 unveils plans to shake up Open Banking
The European Union unveils new open banking rules, Wise announces bumper profits, and Robinhood buys X1 – Ross Gallagher and Benjamin Ensor are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days.
754
754. Insights: How do we get to the holy grail of cross border payments?
David M. Brear is joined by some great guests, from Citi and JP Morgan, to delve into the developments, friction, and potential future of cross-border payments.
190
190. Insights: AI and chatbots are shaking up the crypto space
EL. EF. GEE. Today we bring you: A look into the growing prevalence of chatbots in the crypto industry and how that could look in the future. All this and much more on today's Blockchain Insider!
753
753. News: Banks are in an AI talent war and Revolut launches the 'Ultra' account
European banks are putting "AI" in 30% of their job ads, Majority bank opens community meeting space for new migrants, and Gen Z need lessons on how to behave in the corporate world – Benjamin Ensor and Ross Gallagher are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days.
Banks are losing the loyalty game | 11:FS Explores
Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!
3 ways AI is shaking up UX in financial services | 11:FS Explores
The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?
What are fintechs? - Decoding: Banks
Ever wanted to know what’s going on behind the scenes every time we make a payment?
How does banking regulation work? - Decoding: Banks
Regulation is essential. It stops banks from going bust or behaving badly.
How has software evolution influenced banking? - Decoding: Banks
The invention of the computer revolutionised banking in the 1950s.
How does lending work? - Decoding: Banks
Lending has been around for thousands of years and is one of the cornerstones of banking.
How can traditional banks win on the banking battlefield? - Decoding: Banks
They're down, but they're not certainly not out.
How do card networks operate? - Decoding: Banks
Mastercard and Visa are the two biggest credit card networks in the world.
How has the banking battlefield evolved? - Decoding: Banks
We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.
11:FS Explores: Legacy banking systems ft. David M. Brear
David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
