Global

Article
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Unfiltered

Could femtech be better at solving banking problems than fintech?

“Money is a matter of functions four: a medium, a measure, a standard, a store.”But, money is also a form of communication. Money has the power to communicate success, shame, inadequacy, desire, isolation, disdain, greed, support, addiction and resentment. Talking money is also one of society’s greatest taboos. Femtech has had to tackle its own set of taboo topics, so in the spirit of International Women’s Day I’m looking at a thing or two fintech could learn from femtech. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

6min read
Article
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jobs to be done,

3 ways to create a culture that fights the customers’ corner

Customer-centricity is a phrase that’s been used and abused over the last decade. But what does it mean in practice and how can Jobs to be Done make it happen?

4min read
Article
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Unfiltered

Are fintechs really here to fix users’ finances?

I’ve worked in fintech for 10+ years now, since before it was a popular term, and long enough to see multiple hype cycles come and go. One of the more enduring fintech themes in that time has been “financial education” and, more recently, “financial health”. These are linked but there are some important conceptual differences! This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

5min read
Article
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Design

Why being loveable is better than being viable

TL;DR – Creating something new is hard, because the idea and design is the easy part. Anyone can have an idea. Getting it in the hands of the customer is the hard part. This is why a Minimum “Loveable” (not “Viable”) Product is your new best friend.

5min read
Article
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Payments

The problem with payments

SMBs are the lifeblood of most economies. In the UK alone they make up 99.9% of all private sector businesses and employ 60% of all private sector workers. Yet they are chronically underserved by incumbent financial institutions (FIs) across all segments.

4min read
Article
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Unfiltered

The most interesting digital-only banks don't get enough attention

The third episode of our brand-new video series, Decoding: Banking as a Service, is here! If you missed it (or any of the others) catch up here. Here’s a rundown of this episode if you prefer reading to watching 📖

5min read
Article
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Fintech Insider

Fintech Insider from an insider: my top 11 moments

Fintech Insider is going on the road and taking our live show to OP’s Slush after party!

6min read
Article
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Culture

Becoming truly digital requires organisational culture change - here’s how to do it

Nearly a year ago now (how time flies during a global pandemic) we wrote that there’s never been a more important time to be truly digital. Little did we know that this would ring truer today than it did then!

3min read
Article
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Unfiltered

Your brand matters more than your features

For anyone launching a new product, there are probably hundreds of questions on their mind. One of these is likely to be whether brand relevance or feature parity is more crucial to a product’s success. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

5min read
Article
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Unfiltered

Why the FS industry needs to grow green fingers, ASAP

Like everyone else locked down here in the UK, I’ve been working my way through Netflix at an unrelenting pace... This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

7min read
Article
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Product

Product teams: the secret to fintechs’ success?

It’s not often that we see regulation pre-empting innovation – rarer still to see it drive innovation forward.

4min read
Article
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The case for integrated QAs in tech teams

You would think that with all the ‘digital transformation’ in banking, the CIO would be king. And yet it doesn’t feel that way from within the CIO’s office.

5min read
Article
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Unfiltered

Why are financial services brands fundamentally irrelevant for the most important moments in our lives?

Financial services brands are still fundamentally irrelevant for many of the most important moments of our life. But why is this? This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

5min read
Article
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Our fintech predictions for 2021

It’s 2022! And we’ve got a sneaking suspicion this year is gonna be one to remember.

5min read
Article
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Banking as a Service

7 takeaways from the final episode of Decoding: Banking as a Service

The final episode of our brand-new video series, Decoding: Banking as a Service, is here! If you missed it (or any of the others) catch up here. Here’s a rundown of this episode if you prefer reading to watching 📖

5min read
794
podcast
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Fintech Insider

794. Insights: Managing the wealth of the future

Ross Gallagher is joined by some great guests to talk about how fintech and financial services are meeting the needs of Gens Alpha and Beta, and how they are adapting to the needs of tomorrow's wealth makers.

50min listen
198
podcast
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Blockchain Insider

198. Insights: How to fix UX in crypto

L.F.G. Today we bring you a look at UX in crypto: what's wrong with it, where the biggest challenges are, and what can be done to fix it, without compromising the control over your own assets that crypto allows for, joined by fantastic guests from Webacy and Bastion. All this and much more on today's Blockchain Insider!

42min listen
793
podcast
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Fintech Insider

793. News: FedNow launch 15sec account verification, and the Metro Bank saga continues

Host Kate Moody is joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: FedNow launch a new account verification service from Orum, Metro Bank strike a rescue deal, and Nationwide unveil a new look.

1h07 listen
792
podcast
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Fintech Insider

792. Insights: Putting services back into financial services

David M. Brear, CEO at 11:FS, is joined by our very own CTO Ewan Silver for a fireside chat to unpick what we mean when we say the services have fallen out of financial services.

40min listen
790
podcast
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Fintech Insider

790. News: Apple Pay face US lawsuit and Revolut keep banking licence hopes alive.

Ross Gallagher is joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: Apple launch open banking service in the UK, Revolut move closer to a banking licence, and Saga launch a savings platform for the over 50s.

1h08 listen
789
podcast
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Fintech Insider

789. Insights: The Six Characteristics of Digital Commercial Banking

David Barton-Grimley is joined by some great guests to unpack the six characteristics of digital commercial banking; real-time, standardised, automated, embedded, contextual, and extendable. We’ll explore what they are and how they can (or can’t) support a more efficient, reliable, and secure industry.

51min listen
788
podcast
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Fintech Insider

788. News: HSBC offer international credit history checks and Mercedes launch in-car payments.

Benjamin Ensor is joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: HSBC partner with Nova Credit to offer international credit history checks, Mercedes-Benz roll out in-car payments, and Standard Life launch a pensions dashboard.

1h05 listen
787
podcast
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Fintech Insider

787. Insights: Why Should You Choose a Career in Financial Services?

Ross Gallagher is joined by some great guests to talk about recruitment in financial services, how today's applicants can stand out, and also what institutions can do to support diversity, equality & inclusion and create a culture for success.

53min listen
785
podcast
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Fintech Insider

785. News: After Dark: Monzo's £1 investments, solving financial inclusion, and is cash still king?

David Brear and Ross Gallagher are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: Monzo's new investment platform, India hit their financial inclusion targets 41 years early, and cash payments are on the rise.

46min listen
783
podcast
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Fintech Insider

783. News: Adyen’s new banking licence, Perfios’ raise, and the secret to fintech success

Laura Watkins is joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: Adyen get a UK banking licence, Perfios eye UK & US expansion, and a new campaign tackles the gender investment gap.

1h listen
782
podcast
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Fintech Insider

782. Insights: How should we measure success in fintech? (Rewind)

What is the best metric for measuring the success for fintech? In this rewind show from the archives, Benjamin Ensor is discussing the answer to that question, joined by some great guests, from Allica Bank, Anthemis, and This Week In Fintech.

45min listen
779
podcast
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Fintech Insider

779. Insights: What AI can and can’t do in financial services

David Brear is joined by a panel of experts from Cleo, Feedzai and Starling Bank to look at how financial services need to adapt to the changes brought by AI, where it can have the most influence and where the human touch is still needed.

55min listen
195
podcast
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Blockchain Insider

195. Insights: The current state of stablecoins

L.F.G. Today we bring you: a super interesting discussion on the current status of stablecoins in the US and beyond and with the launch of PYUSD from PayPal what might the wider impact be? Are stablecoins going mainstream? All this and much more on today's Blockchain Insider!

45min listen
778
podcast
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Fintech Insider

778. News: JP Morgan invests in Brazil, African funding passes £2bn, and M-Pesa enter Ethiopia

JP Morgan increases its investment in Brazilian neobank C6, as Goldman Sachs sells its PFM unit, African fintech investment surpasses $2 billion, as M-Pesa enter Ethiopia for the first time. Benjamin Ensor and David Barton-Grimley are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including Sarah Kocianski and Samee Zahid from Chipper Cash.

1h07 listen
775
podcast
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Fintech Insider

775. News: Ramp raises $300m, Goldman returns to the rich and Monzo tops the charts

Ramp raises $300M (and that's a down round!), Goldman Sachs plans sale to concentrate on the ultra-wealthy and Monzo is named best bank - Kate Moody and Benjamin Ensor are joined by some great guests from CCG and Lightyear to talk about the most interesting stories in financial services over the last 7 days.

59min listen
Video
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11:FS Pulse

Banks are losing the loyalty game | 11:FS Explores

Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!

7min watch
Video
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11:FS Pulse

3 ways AI is shaking up UX in financial services | 11:FS Explores

The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?

5min watch
Video
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Decoding

What are fintechs? - Decoding: Banks

Ever wanted to know what’s going on behind the scenes every time we make a payment?

12min watch
Video
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Decoding

How does banking regulation work? - Decoding: Banks

Regulation is essential. It stops banks from going bust or behaving badly.

12min watch
Video
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Decoding

How has software evolution influenced banking? - Decoding: Banks

The invention of the computer revolutionised banking in the 1950s.

11min watch
Video
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Lending

How does lending work? - Decoding: Banks

Lending has been around for thousands of years and is one of the cornerstones of banking.

11min watch
Video
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Decoding

How can traditional banks win on the banking battlefield? - Decoding: Banks

They're down, but they're not certainly not out.

15min watch
Video
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Decoding

How do card networks operate? - Decoding: Banks

Mastercard and Visa are the two biggest credit card networks in the world.

13min watch
Video
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Decoding

How has the banking battlefield evolved? - Decoding: Banks

We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.

13min watch
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen