Global

Article
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Unfiltered

Could femtech be better at solving banking problems than fintech?

“Money is a matter of functions four: a medium, a measure, a standard, a store.”But, money is also a form of communication. Money has the power to communicate success, shame, inadequacy, desire, isolation, disdain, greed, support, addiction and resentment. Talking money is also one of society’s greatest taboos. Femtech has had to tackle its own set of taboo topics, so in the spirit of International Women’s Day I’m looking at a thing or two fintech could learn from femtech. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

6min read
Article
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jobs to be done,

3 ways to create a culture that fights the customers’ corner

Customer-centricity is a phrase that’s been used and abused over the last decade. But what does it mean in practice and how can Jobs to be Done make it happen?

4min read
Article
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Unfiltered

Are fintechs really here to fix users’ finances?

I’ve worked in fintech for 10+ years now, since before it was a popular term, and long enough to see multiple hype cycles come and go. One of the more enduring fintech themes in that time has been “financial education” and, more recently, “financial health”. These are linked but there are some important conceptual differences! This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

5min read
Article
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Design

Why being loveable is better than being viable

TL;DR – Creating something new is hard, because the idea and design is the easy part. Anyone can have an idea. Getting it in the hands of the customer is the hard part. This is why a Minimum “Loveable” (not “Viable”) Product is your new best friend.

5min read
Article
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Payments

The problem with payments

SMBs are the lifeblood of most economies. In the UK alone they make up 99.9% of all private sector businesses and employ 60% of all private sector workers. Yet they are chronically underserved by incumbent financial institutions (FIs) across all segments.

4min read
Article
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Unfiltered

The most interesting digital-only banks don't get enough attention

The third episode of our brand-new video series, Decoding: Banking as a Service, is here! If you missed it (or any of the others) catch up here. Here’s a rundown of this episode if you prefer reading to watching 📖

5min read
Article
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Fintech Insider

Fintech Insider from an insider: my top 11 moments

Fintech Insider is going on the road and taking our live show to OP’s Slush after party!

6min read
Article
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Culture

Becoming truly digital requires organisational culture change - here’s how to do it

Nearly a year ago now (how time flies during a global pandemic) we wrote that there’s never been a more important time to be truly digital. Little did we know that this would ring truer today than it did then!

3min read
Article
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Unfiltered

Your brand matters more than your features

For anyone launching a new product, there are probably hundreds of questions on their mind. One of these is likely to be whether brand relevance or feature parity is more crucial to a product’s success. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

5min read
Article
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Unfiltered

Why the FS industry needs to grow green fingers, ASAP

Like everyone else locked down here in the UK, I’ve been working my way through Netflix at an unrelenting pace... This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

7min read
Article
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Product

Product teams: the secret to fintechs’ success?

It’s not often that we see regulation pre-empting innovation – rarer still to see it drive innovation forward.

4min read
Article
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The case for integrated QAs in tech teams

You would think that with all the ‘digital transformation’ in banking, the CIO would be king. And yet it doesn’t feel that way from within the CIO’s office.

5min read
Article
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Unfiltered

Why are financial services brands fundamentally irrelevant for the most important moments in our lives?

Financial services brands are still fundamentally irrelevant for many of the most important moments of our life. But why is this? This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

5min read
Article
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Our fintech predictions for 2021

It’s 2022! And we’ve got a sneaking suspicion this year is gonna be one to remember.

5min read
Article
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Banking as a Service

7 takeaways from the final episode of Decoding: Banking as a Service

The final episode of our brand-new video series, Decoding: Banking as a Service, is here! If you missed it (or any of the others) catch up here. Here’s a rundown of this episode if you prefer reading to watching 📖

5min read
559
podcast
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Fintech Insider

559. Insights: Ask us anything!

David Brear, Simon Taylor and Jason Bates are here to answer all of your questions on our new Ask Me Anything episode. Tune in to hear more!

57min listen
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podcast
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Fintech Marketing Podcast

8. Roundtable: How do fintechs use performance marketing for growth? ft FNBO, Minna

In the fourth roundtable episode of Fintech Marketing Podcast, your host Mariette Ferreira takes a look at how fintechs use performance marketing for growth. Mariette is joined by a great panel of guests to help unpack this and dive a bit deeper into- wide array of tools and tactics, and every company will have its own flavour, from SEO, to PPC, to paid social, to affiliates. Some call it growth marketing, paid marketing, even (sadly) digital marketing.

40min listen
5
podcast
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Fintech Marketing Podcast

5. First Direct: Understanding your brand ft Chris Pitt

In this week's episode of the Fintech Marketing Podcast, your host Eric Fulwiler is joined by Chris Pitt, CEO at First Direct - to discuss all things marketing - what makes it good, what makes it bad, and what every marketer needs to know to keep levelling up.

33min listen
4
podcast
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Fintech Marketing Podcast

4. Roundtable: What does it really take to build a finance brand? ft Wise, Habito, Pensionbee

In the second roundtable episode of Fintech Marketing Podcast, your host Mariette Ferreira takes a look at what it really takes to build a finance brand. Mariette is joined by a great panel of guests to help unpick this and dive a bit deeper into trust - the core to brands in financial services, how to maintain your customer connection and your brand identity through a rebrand, building an impactful but lean brand, and much much more.

39min listen
3
podcast
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Fintech Marketing Podcast

3. Citi: Working for the customer is critical ft Carla Zakhem-Hassan

In this week's episode of the Fintech Marketing Podcast, your host Eric Fulwiler is joined by Carla Zakhem-Hassan, CMO at Citi - to discuss all things marketing, and find out what inspires and motivates her.

33min listen
2
podcast
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Fintech Marketing Podcast

2. Roundtable: What does good content marketing look like? ft Pleo, Freetrade

In the first roundtable episode of Fintech Marketing Podcast, your host Mariette Ferreira takes a look at what good content marketing looks like. Mariette is joined by a great panel of guests to help unpick this and dive a bit deeper in the quality, quantity, and growing trends.

38min listen
1
podcast
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Fintech Marketing Podcast

1. Marketing never stops ft David Wheldon

For the season 2 première of the Fintech Marketing Podcast, your host Eric Fulwiler is joined by David Wheldon - WFA President Emeritus and Former CMO at RBS - to discuss all things marketing, and find out what makes him tick.

36min listen
513
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Fintech Insider

513. Insights: Banking Architecture - How should banks structure their technology?

Simon Taylor are joined by some great guests from Google, Fronted and Synctera to talk about how banks structure their technology and why this can make transformation so difficult.

54min listen
485
podcast
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Fintech Insider

485. News: Stripe Capital - should everyone in B2B lending just give up?

Adam Davis and Kate Moody are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: TransferWise goes Down Under as they join Australia's real-time payments network, Stripe gets into business lending and Mogo goes into Rainforest Mode in their new app!

1h10 listen
483
podcast
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Fintech Insider

483. News: Google gets into banking - but how will customers react?

David Brear and Mel Stringer are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Google takes on Venmo and Square with new payments features, Starling hits profit for the first time, and the Queen of England unexpectedly takes an interest in blockchain.

1h07 listen
481
podcast
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Fintech Insider

481. News: All about that BaaS - did Wirecard collapse at a good time?

Sarah Kocianski and Kate Moody joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Santander buys Wirecard’s core European business for €100m, PNC buys BBVA USA and the FCA says no, as Lanister launches its new polymorphic payment card.

1h07 listen
479
podcast
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Fintech Insider

479. News: WhatsApp payments in India - exponential growth potential?

Simon Taylor and Adam Davis are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: WhatsApp gets approval for payments in India, the US government want to block Visa’s $5.3 billion acquisition of Plaid, and Klarna gets sued by Pablo Escobar’s brother

1h07 listen
477
podcast
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Fintech Insider

477. News: Disruptive innovation - Goldman bets big on BaaS

Sam Maule and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Goldman bets on Banking as a Service, British banks stay bullish despite Lockdown 2, and Ant’s record-breaking IPO has been blocked by the Chinese regulator.

1h02 listen
78
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Insurtech Insider

78. Does anyone buy travel insurance anymore?

Sarah Kocianski and Nigel Walsh are joined by a panel of guests to talk about travel insurance, and how Covid-19 has changed the face of the industry. All this and much much more on today's Insurtech Insider!

52min listen
475
podcast
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Fintech Insider

475. News: Ant’s record-breaking IPO - they’re 1% done!

Ross Gallagher and Simon Taylor are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Ant Group and the biggest IPO of all time, cryptocurrency initiatives amongst industry giants PayPal and JP Morgan, and raccoons break into California bank.

1h12 listen
Video
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11:FS Pulse

Banks are losing the loyalty game | 11:FS Explores

Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!

7min watch
Video
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11:FS Pulse

3 ways AI is shaking up UX in financial services | 11:FS Explores

The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?

5min watch
Video
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Decoding

What are fintechs? - Decoding: Banks

Ever wanted to know what’s going on behind the scenes every time we make a payment?

12min watch
Video
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Decoding

How does banking regulation work? - Decoding: Banks

Regulation is essential. It stops banks from going bust or behaving badly.

12min watch
Video
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Decoding

How has software evolution influenced banking? - Decoding: Banks

The invention of the computer revolutionised banking in the 1950s.

11min watch
Video
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Lending

How does lending work? - Decoding: Banks

Lending has been around for thousands of years and is one of the cornerstones of banking.

11min watch
Video
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Decoding

How can traditional banks win on the banking battlefield? - Decoding: Banks

They're down, but they're not certainly not out.

15min watch
Video
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Decoding

How do card networks operate? - Decoding: Banks

Mastercard and Visa are the two biggest credit card networks in the world.

13min watch
Video
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Decoding

How has the banking battlefield evolved? - Decoding: Banks

We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.

13min watch
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen