Global

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Insurance

Why should insurance companies care about their UX/UI design?

The insurance industry is a tricky beast. With the sector picking up pace in the race to become truly digital, businesses face the challenge of maintaining trust while overhauling how their service is delivered.

3min read
Article
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Design

Design drill down #6 | Making the leap from AI to humanity

Designers can all too easily think design is at the centre of the universe. Perhaps sometimes it can be a self-indulgent activity where it's no longer design for people, but for other designers. Maybe it’s good to have a reality check. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

3min read
Article
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Unfiltered

Would you rather be a fintech Super App or a bank?

Every time I see a fintech announce they are applying for a charter, I wonder ‘do you really want to be a bank?’ This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

4min read
Article
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DAO

Seriously, what is DAO?

There is huge growth projected for digital financial services in Southeast Asia but up to 50% of the population are unbanked and will therefore remain excluded from this explosion.

3min read
Article
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Product

How to drive business value with design principles

There’s no place like home. There’s no place like home. How many times do we need to click our heels together before buying a home becomes a reality?

3min read
Article
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Engineering

What we’ve learned from 4 years of building fintechs

Four years doesn’t sound like much but in the rapidly changing world of fintech it feels like forever. It’s hard to say for sure when the phenomenon started.

3min read
Article
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Business model innovation

Inspiring business model innovation in banking

You can catch the full Fintech Insider take on the news today at 4pm on the podcast here. Following on from a great response last week we’re going to be doing another close look at the most interesting story of the week’s show. Again you can let us know in the comments below or at our community site, Fintech Insider News. Fintech Insider hosts Sarah and Ross sit down with Daniel Hegarty, CEO and Co-Founder of Habito, and Nina Mohanty, Business Development at Bud to discuss the news, including what might just be the next stage of online shopping.

3min read
Article
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Software

Why we partnered with Google

So. We’ve partnered with Google. Hasn’t everyone? Well, for us this is more than a press release. Sure, 11:FS Foundry is already hosted on Google Cloud Platform (GCP). But let's look at why we wanted to partner more deeply.

3min read
Article
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Payments

What next for the BNPL phenomenon?

Buy Now Pay Later (BNPL) has been taking the world by storm.

3min read
Article
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Product design

How to create culturally relevant brands through a community-led approach

At a recent Halloween Fintech Insiders After Dark event, the audience was asked to hold up their challenger bank cards. About 75% of the 200 person audience help up a challenger bank card (despite much of the audience having incumbent bank email addresses). Monzo, Starling, Curve, and Soldo were all represented. One particularly enthusiastic attendee even came dressed as a Monzo card. Sure, the podcast is called Fintech Insider so you could call it a skewed sample, but still.

4min read
Article
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Product management

Don't get lost, renew your roadmap

Opening an easter egg always has that moment of delight. As a child, you’re giddy with excitement as cardboard gives way to plastic which gives way to foil-wrapped chocolate. But as you get older and wiser that delight starts to fade.

4min read
Article
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Design

Why superstitions are important for financial services

We’re all aware of superstitions. Some of us a little more than others. Like digital finances, they don’t physically exist - but they’re far from a joke. Here are just a few of the reasons why FS companies should start brushing up on them. This article was written by Darja König - an Eleven intern who recently spent an action-packed six weeks in the Consulting and Research team. Alongside conducting customer research, identifying market opportunities and learning all about the business, she also wrote this awesome article. If you’re passionate about changing the fabric of financial services, check out our careers page.

2min read
Article
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Microservices

Why it's time to take microservices to the next level

If you’ve ever worked with engineers, you’ll have heard them talk about microservices. A few years ago, you might’ve been left with the impression that they were ‘The Answer’ - the thing that would solve all your problems.

3min read
Article
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NFT

WTF is an NFT?

By now we’ve surely all heard of NFTs. Seemingly overnight they’ve grown from a niche internet phenomenon to a household buzzword with everyone from Gary Vaynerchuk, Tim Berners Lee, Banksy and even Lionel Messi having a piece of the pie.

3min read
Article
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Insurtech

Celebrating 100 episodes of Insurtech Insider

It feels more than a little bewildering to be reflecting on 100 episodes of Insurtech Insider. In that time, we’ve seen insurtech go from being a concept to an actual (big!) thing.

3min read
57
podcast
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Insurtech Insider

57. Direct to Consumer insurance - The battle of niceness

In the first Insurtech Insider episode of the year, host Sarah Kocianski is joined by a panel of guests to talk through how the direct-to-consumer insurance model has evolved in a digital-first world. All this and much much more on today's Insurtech Insider!

53min listen
130
podcast
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Blockchain Insider

130. Crypto M&A & Telegram's Terrible 2020

We. Are. Here. Today we bring you: Where Libra go from here, Telegram’s TON takes another blow, and the Venezuelan President is all in on petros. All this and much more on today's Blockchain Insider!

38min listen
389
podcast
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Fintech Insider

389. Interviews: Kosta Peric, Financial Services for the Poor, Gates Foundation

Laura Watkins is at Fintech Connect 2019 at the ExCeL London where she is joined by Kosta Peric, Deputy Director of Financial Services for the Poor at the Bill & Melinda Gates Foundation.

37min listen
388
podcast
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Fintech Insider

388. 2020 Predictions

Sarah Kocianski and Adam Davis are joined by some returning guests to predict all the things that could happen in the fintech world in 2020!

57min listen
129
podcast
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Blockchain Insider

129. Top 10 Blockchain and Crypto Predictions

We. Are. Here. Today we bring you predictions! Host Simon Taylor is joined by Mike Dudas and the pair are predicting all the things that could happen in the world of blockchain in 2020.

50min listen
128
podcast
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Blockchain Insider

128. Has crypto grown up?

We. Are. Here. Today we bring you: a live panel from this year's Money20/20! We also have some incredible interviews with Asaf Meir, CEO at Solidus Labs and Max Boonen, CEO at B2C2.

53min listen
56
podcast
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Insurtech Insider

56. 2020 industry predictions

Sarah Kocianski and Nigel Walsh are joined by some returning guests to predict all the things that could happen in the insurtech world in 2020!

47min listen
385
podcast
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Fintech Insider

385. News: Does anyone trust banks anymore?

David Brear and Simon Taylor are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: RBS to pay £40 million for foreign exchange rigging, WeLab raises $156 million ahead of virtual bank launch, and MasterCard launches mobile gift card ahead of Christmas. All this and much more on today's Fintech Insider News!

1h03 listen
384
podcast
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Fintech Insider

384. Insights: The top fintech stories of 2019

On this week's insights show, David Brear and Simon Taylor sit down to reminisce about the past 12 months of fintech. As always, they are joined by an incredible panel of guests and together they take a look back at 2019's most notable fintech stories.

55min listen
127
podcast
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Blockchain Insider

127. Vampire crypto squids

We. Are. Here. Today we bring you: Bitfinex security drama, SEC slams fraudsters for Christmas, and yet another crypto Ponzi scheme. All this and much more on today's Blockchain Insider!

40min listen
383
podcast
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Fintech Insider

383. News: No one can acquire Chime

David Brear is in New York and is joined by Will White to host a stateside episode of the news show. They're joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Chime quadruples its valuation, Robinhood tops 10 million accounts and a man loses £193,000 to a one-digit sort code error. All this and much more on today's Fintech Insider News!

1h08 listen
126
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126. Are banks banking on crypto in 2020?

We. Are. Here. Today we bring you: Brave blasts past 10m active users, German banks banking on crypto in 2020, and what will Jack Dorsey find whilst living in Africa? All this and much more on today's Blockchain Insider!

45min listen
126
podcast
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Blockchain Insider

126: Are banks banking on crypto in 2020?

We. Are. Here. Today we bring you: Brave blasts past 10m active users, German banks banking on crypto in 2020, and what will Jack Dorsey find whilst living in Africa? All this and much more on today's Blockchain Insider!

45min listen
55
podcast
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Insurtech Insider

55. Wealth/Insurtech crossover

On the latest instalment of Insurtech Insider, hosts Sarah Kocianski and Nigel Walsh are joined by a panel of insightful guests to talk through the intersection of wealth management and the insurance industry. All this and much much more on today's Insurtech Insider!

43min listen
381
podcast
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Fintech Insider

381. News: Zopa funding drama

Simon Taylor and Adam Davis are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Natwest and RBS problems on Black Friday, Goldman puts the brakes on Marcus’ UK expansion and Roger Federer breaks the Swiss mint.

52min listen
Video
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11:FS Pulse

Banks are losing the loyalty game | 11:FS Explores

Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!

7min watch
Video
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11:FS Pulse

3 ways AI is shaking up UX in financial services | 11:FS Explores

The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?

5min watch
Video
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Decoding

What are fintechs? - Decoding: Banks

Ever wanted to know what’s going on behind the scenes every time we make a payment?

12min watch
Video
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Decoding

How does banking regulation work? - Decoding: Banks

Regulation is essential. It stops banks from going bust or behaving badly.

12min watch
Video
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Decoding

How has software evolution influenced banking? - Decoding: Banks

The invention of the computer revolutionised banking in the 1950s.

11min watch
Video
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Lending

How does lending work? - Decoding: Banks

Lending has been around for thousands of years and is one of the cornerstones of banking.

11min watch
Video
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Decoding

How can traditional banks win on the banking battlefield? - Decoding: Banks

They're down, but they're not certainly not out.

15min watch
Video
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Decoding

How do card networks operate? - Decoding: Banks

Mastercard and Visa are the two biggest credit card networks in the world.

13min watch
Video
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Decoding

How has the banking battlefield evolved? - Decoding: Banks

We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.

13min watch
Video
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11:FS Explores: Legacy banking systems ft. David M. Brear

David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.

7min watch
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen