Global

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When creating frictionless experiences isn’t the best option

Making a user's experience seamless is the goal of every designer, but with real life implications for customer financial health, is it time we rethink our approach?

4min read
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Unfiltered

Want to build better customer solutions? Ask better questions

With 11:FS Pulse you can.

3min read
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performance marketing

What does effective growth marketing look like for B2B in the 2020s?

We’re now a week on from one of the most exciting events of the year for us; the 11:FS Awards. It’s the one (and only) time we get dressed up snazzy and come together to celebrate some of the most impactful businesses and people who are changing the fabric of financial services.

4min read
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Design

Design drill down #2

In our third design drill down, we’re looking at how new approaches to insurance can bring innovative uses of technology, turn claim making into an enjoyable experience and bring a fresh perspective to big life decisions.

3min read
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Product

Are you producing prototypes too early?

There is a popular belief that you have to 'make it real' as quickly as possible – “come on, just f*****g build the thing - it's the only way to learn!”. In many scenarios this belief is a dangerous myth, and here's why...

4min read
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Cloud

What FS companies are getting wrong with their cloud based solutions

After a busy year in crypto, 11:FS co-founder Simon Taylor checks in on his 2019 predictions to see what he got right and what he missed.

3min read
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Diversity

Diversity and inclusion at 11:FS

GDPR, MiFID II, Solvency II, SCA, PSD2, Brexit… The past decade has been pretty hard on Compliance teams if not only for all the acronyms they need to remember.

4min read
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Unfiltered

Privacy and security are not optional in MVPs

Over the past few months, 11:FS Ventures has seen a spike in interest from clients in private banking and wealth management.

3min read
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Courageous conversations with Ren Binden

“...we need accomplices, abolitionists, and activists to bring about systemic change and right injustices, at every level.” This Pride month, we’re focusing on troublemakers. Definition: troublemaker (noun); someone who causes problems by making others argue or not obey people in authority.

6min read
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Product

Stop using risk as an excuse for taking the safe route

We’re all busier than ever. Not even the most efficient human can cope with the trials we all face and the tasks we all have to do on a daily basis. There just aren’t enough hours in the day. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

3min read
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QA

The value of quality in tech

Do you remember when you first saw a newspaper app on an iPad? It was as though a physical newspaper had been trapped under the black glass. There was even a page turning animation that you probably showed your friends. It was magical. It was digitised news. Ditto for buying albums on iTunes and ordering a traditional taxi; amazing experiences, but we just took what had come before and translated it directly to the new medium.

3min read
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Social Media

Social media is not the answer to building your community

I wish I could write as well as Leda Glyptis. I wish I had her command of the English language which I’m sure is one of several she speaks. I wish I could articulate her banking experiences in prose such as she does. But I can’t… So today I’m gonna talk about Spanx. I’m going to discuss what this incredible product has in common with the digitization of financial services. Leda, please don’t judge me.

7min read
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UX

Pulse design process: Optimising for content discoverability

In this week’s news show we had representation from both sides of the Atlantic as Nina Mohanty, Doug Bobenhouse and Valentina Kristensen joined new host Ross Gallagher in his first rodeo in the hosting seat, and Simon Taylor to discuss the week’s biggest stories. Listen here for the episode in full, stream it below or read on for additional insights.

3min read
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Content marketing

Five ways to upgrade your content marketing for the 2020s

David M. Brear interviewed Matty Cusden-Ross and Veronique Barbosa, two of the three founders of digital receipting start up, Flux, for Fintech Insider, all about their new proposition, and Megan Cawood on Starling’s Marketplace and their partnership with Flux.

4min read
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UX

Gamification isn’t always the easy path to engaging products

When our friends at Garanti asked us to take a look at their app, we could see pretty quickly that they were doing things a little differently. A traditional Turkish bank that broke away from the pack, Garanti is integrating next-generation services into their mobile app. Let’s look at our top 5 features.

5min read
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podcast
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Fintech Insider

380. After Dark: A Fintech Christmas Carol

In this very special edition of Fintech Insider, David Brear, Simon Taylor, Sarah Kocianski and Jason Bates are joined by some great guests at the Revolut HQ for the latest instalment of After Dark. In the spirit of Christmas, join us as we journey through the past, present and future landscape of financial services!

1h listen
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Blockchain Insider

125. Jamie Bartlett: Still searching for the Missing Cryptoqueen

We. Are. Here. Today we bring you an interview with Jamie Bartlett, co-writer and co-host of The Missing Cryptoqueen podcast.

56min listen
379
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Fintech Insider

379. News: Is Goldman Sachs going mass market?

Simon Taylor and David Brear are joined by a trio of terrific guests to talk about some of the most interesting stories of the last 7 days, including: Plaid's European expansion, Westpac chief quits amid money laundering scandal and RBS' Bo moo-ves into the market. All this and much more on today's Fintech Insider News!

1h03 listen
378
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Fintech Insider

378. Interviews: Robinhood Snacks - Investment content simplified

Sam Maule is hosting in New York and this week he's joined by Jack Kramer and Nick Martell from Robinhood Snacks!

46min listen
124
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Blockchain Insider

124. Venture Bingo & Cryptomaximalists

We. Are. Here. Today we bring you: JP Morgan to finance blockchain-based inventory system, the UK confirms the legal status of cryptoassets, and 25,000 Chinese blockchain firms are accused of issuing their own tokens. All this and much more on today's Blockchain Insider!

37min listen
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Insurtech Insider

54. Automation in insurance: Computer says no!

On this week's episode, Sarah Kocianski is joined by some great guests to talk all things AI and automation! What are the benefits of automation? Can you truly automate an entire claims process? All this and much much more on today's Insurtech Insider!

44min listen
377
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377. News: Fintechs for sale!

Sam Maule and Will White host this week's news show from NYC and are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Chime rings in the new year in style, Silicon Valley’s reality check with California’s new consumer privacy laws, and Barclays harnesses puppy power to ease students’ money stress.

52min listen
377
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Fintech Insider

377. Fintechs for sale!

Sam Maule and Will White host this week's news show from NYC and are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Chime rings in the new year in style, Silicon Valley’s reality check with California’s new consumer privacy laws, and Barclays harnesses puppy power to ease students’ money stress.

52min listen
123
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Blockchain Insider

123. Bitcoin or britcoin?

We. Are. Here. Today we bring you: Andreessen Horowitz leads $25M funding round, the argument for why the UK should have its own cryptocurrency, and Brave browser introduces crypto-coin rewards for your fave websites. All this and much more on today's Blockchain Insider!

42min listen
375
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Fintech Insider

375. News: Everything is fintech!

Sarah Kocianski and Simon Taylor are joined by some great guests to talk about the most interesting fintech stories of the last 7 days. This week our stories include: Google's offering of checking accounts, Facebook launches Facebook pay, and HSBC and RBS' new digital banking platforms! All this and much more on today's Fintech Insider News!

52min listen
374
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Fintech Insider

374. Insights: The importance of cashflows for SMEs - Live at Xerocon

This week we bring you an episode of the podcast recorded live at Xerocon London 2019! David Brear is joined by a fantastic panel of guests to discuss and debate the importance of cash flow for SMEs in this combined news and insights show!

50min listen
122
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Blockchain Insider

122. ETH 2.0, Bitcoin the asset & blockchain for banking

We. Are. Here. Today we bring you: Bakkt's biggest trading day to date, North Korean crypto money laundering, and Ray Dalio's take on broken financial systems. All this and much more on today's Blockchain Insider!

47min listen
373
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Fintech Insider

373. News: Robinhood's 'free money' glitch

Leda Glyptis and Adam Davis are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Robinhood traders find “infinite leverage” glitch, Digital banks grow as fintech funding slows and Westpac announces banking-as-a-service platform! All this and much more on today's Fintech Insider News!

1h03 listen
372
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Fintech Insider

372. Interviews: Lee Wetherington & Ben Metz, Jack Henry and Associates

Sam Maule is in San Diego, and is joined by Lee Wetherington, Director of Strategic Insight at Jack Henry and Associates and Ben Metz, Senior Managing Director at Jack Henry & Associates!

48min listen
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Blockchain Insider

121. Central banks have fomo

We. Are. Here. In New York actually! Today we bring you: China announces new regulatory authority for blockchain and digital payments, Harbor adds SEC license to help security token issuers pay out dividends and association of German banks call for a digital Euro. All this and much more on today's Blockchain Insider.

46min listen
Video
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11:FS Pulse

Banks are losing the loyalty game | 11:FS Explores

Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!

7min watch
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11:FS Pulse

3 ways AI is shaking up UX in financial services | 11:FS Explores

The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?

5min watch
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Decoding

What are fintechs? - Decoding: Banks

Ever wanted to know what’s going on behind the scenes every time we make a payment?

12min watch
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Decoding

How does banking regulation work? - Decoding: Banks

Regulation is essential. It stops banks from going bust or behaving badly.

12min watch
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Decoding

How has software evolution influenced banking? - Decoding: Banks

The invention of the computer revolutionised banking in the 1950s.

11min watch
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Lending

How does lending work? - Decoding: Banks

Lending has been around for thousands of years and is one of the cornerstones of banking.

11min watch
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Decoding

How can traditional banks win on the banking battlefield? - Decoding: Banks

They're down, but they're not certainly not out.

15min watch
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Decoding

How do card networks operate? - Decoding: Banks

Mastercard and Visa are the two biggest credit card networks in the world.

13min watch
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Decoding

How has the banking battlefield evolved? - Decoding: Banks

We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.

13min watch
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11:FS Explores: Legacy banking systems ft. David M. Brear

David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.

7min watch
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen