Global

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Customer understanding

Customers don’t care for your corporate jargon

Word soup. That's the jargon used to communicate the story and values of a business. It's what we tell our clients to actively pay attention to and what to avoid when working together to develop new disruptive propositions to take to market. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

3min read
Article
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Design

Design drill down #4 | Back to the drawing board

In this design drill down, we’re looking at how top French fintechs are transforming the way we bank with gesture-based actions and how they are simplifying insurance by putting the customer at the heart of the experience.

3min read
Article
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Org Design

How to (properly) scale agile

FinTech Insider takes a field trip to Monzo to chat to Jonas Huckestein (Co-Founder/CTO), Leah Templeman (Head of Operations), and Hugo Cornejo (Head of Design). They talk about their community-based, collaborative work model, what their full banking licence will bring, and how they plan to win over a billion customers.

3min read
Article
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Org Design

Tried and tested org design: learnings to help you find the right strategy

In this guest blog, Rafael Plantier - country manager for the UK and Ireland at Tink, discusses the results of their latest research into the status of European bank's APIs, two months on from the PSD2 deadline.

3min read
Article
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Change Management

Agile isn’t the silver bullet you thought it was

When seventeen self-professed ‘organisation anarchists’ sat down one day in the Wasatch Mountains of Utah, they probably didn’t realise the extent to which their words would impact the world. A sea change in management thinking, scores of new words added to the global lexicon and widespread shunning of old methodologies – the Agile Manifesto was the early trumpet call which heralded the phenomenal rise of global tech giants. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

3min read
Article
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Product

Design drill down #3

In this design drill down, we’re looking at products and services that have gone back to the drawing board to solve a problem in a new innovative way.

3min read
Article
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Product

Building a bank? Here’s why you should use Kotlin

Backend development for greenfield banking requires a special set of needs. We use Kotlin as our programming language. Here’s why.

4min read
Article
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Culture

Org design isn't a people chart, it's the foundation of a good company culture

2017 is drawing to a close, it’s been an amazing year for fintech and banking, there’s been so many changes, new companies, products, services and innovation across the industry. For a full rundown of the best (and worst) stories from 2017, listen to our After Dark Christmas Special where we recap the whole year. However, as 2018 is fast approaching, we’re looking ahead and getting some predictions in for the next year. We asked the 11:FS co-founders and team and our Fintech Insider News community what they thought would be the big themes of 2018. The biggest topics were as follows:

4min read
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Awards

11:FS wins the three-peat at the British Bank Awards

I am a big basketball fan. It was my love, my passion, before I really even knew what financial services was. Back then my life was focused on how good my crossover was, how clean my kicks were and whether I could dunk rather than whatever it is I do today as the CEO of 11:FS!

3min read
Article
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Ethics

Forget agile, ethics is the new battleground

After a decade of intense innovation, the mood across global financial services has turned sharply. Optimism has given way to fear and long-term ambition has been shelved for short-term survival.

3min read
Article
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Engineering

Why we decided to build an operating system

Up until recently, if you wanted to launch a financial product, you either had to work directly with the deep financial infrastructure yourself or use a core banking system, which has all sorts of rules and parameters, to interact with the financial infrastructure.

3min read
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When creating frictionless experiences isn’t the best option

Making a user's experience seamless is the goal of every designer, but with real life implications for customer financial health, is it time we rethink our approach?

4min read
Article
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Unfiltered

Want to build better customer solutions? Ask better questions

With 11:FS Pulse you can.

3min read
Article
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performance marketing

What does effective growth marketing look like for B2B in the 2020s?

We’re now a week on from one of the most exciting events of the year for us; the 11:FS Awards. It’s the one (and only) time we get dressed up snazzy and come together to celebrate some of the most impactful businesses and people who are changing the fabric of financial services.

4min read
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Design

Design drill down #2

In our third design drill down, we’re looking at how new approaches to insurance can bring innovative uses of technology, turn claim making into an enjoyable experience and bring a fresh perspective to big life decisions.

3min read
48
podcast
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Insurtech Insider

48. Insurance for the rental market

Sarah Kocianski is joined by Jude Greer, Reposit and Nick Willis, Wrisk to talk about how insurtech is shaking up the rental market and consumer protection when renting their homes.

44min listen
354
podcast
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354. Interviews: Boe Hartman, CTO Marcus by Goldman Sachs

Sam Maule is in NYC and joined by Boe Hartman CTO and Partner at Marcus by Goldman Sachs to talk about some great topics, including the origin story of Marcus and what's driven its success to date.

32min listen
354
podcast
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Fintech Insider

354. Interview: Boe Hartman, CTO Marcus by Goldman Sachs

Sam Maule is in NYC and joined by Boe Hartman CTO and Partner at Marcus by Goldman Sachs to talk about some great topics, including the origin story of Marcus and what's driven its success to date.

32min listen
353
podcast
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Fintech Insider

353. News: Fintechs buying fintechs

David Brear and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: N26’s US launch, Revolut’s big bank new hires, and: CEO’s sneakers - KSwiss’ new range just for CEOs! All this and much more on today's Fintech Insider.

1h listen
352
podcast
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Fintech Insider

352. Insights: The future of cross-border payments

Leda Glyptis and Simon Taylor are joined by some great guests on this insights show, where we take a deeper look at payments, specifically cross-border payments and where the innovation is coming from in this space.

59min listen
111
podcast
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Blockchain Insider

111. Crypto banks

We. Are. Here. Today we bring you: Carney wants reserve currency, Banking licenses for all AND Who’s making money in crypto? All this and much more on today's Blockchain Insider!

45min listen
351
podcast
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Fintech Insider

351. News: Keep calm and carry on investing

David Brear and Will White are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Apple Card Launches For Everyone, Global fintech investment falls sharply and NatWest hid a data breach from customers. All this and much more on today's Fintech Insider News.

1h14 listen
110
podcast
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Blockchain Insider

110. Crypto doesn't sit still

We. Are. Here. Today we bring you: When Bakkt? September actually, Barclays ends partnership with cryptocurrency exchange Coinbase and Crypto Exchange Binance Announces New Stablecoin Initiative. All this, and so much more on todays Blockchain Insider.

58min listen
47
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Insurtech Insider

47. News: The value chain of insurtech

Nigel Walsh is joined by a host of fantastic guests to talk about the latest and greatest news in the insurtech sphere!

39min listen
349
podcast
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Fintech Insider

349. News: Get rich quick!

Simon Taylor and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Remedies Pool C winners are revealed, Goldman Sachs dips into subprime lending with the Apple Card and NatWest trials voice banking with Google Home! All this and so much more on today's Fintech Insider News.

59min listen
348
podcast
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Fintech Insider

348. Interviews: Nick Ogden, Founder of ClearBank and WorldPay

David Brear is joined by Nick Ogden, fintech "founding father" and co-founder of Worldpay, to talk about some great topics, including the businesses Nick's founded and run, where he sees fintech in 5 years, what are the most important things he's learnt during his successful career and so much more!

45min listen
109
podcast
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Blockchain Insider

109. Not crypto, but cryptography

We. Are. Here. Today we bring you: China’s Digital Currency, Mastercard make more blockchain moves, Kakao go Cuckoo for Crypto, and so much more!

39min listen
347
podcast
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Fintech Insider

347. News: Illegal fintech loansharks?

Jason Bates and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: America to get real-time payments by 2024, Klarna’s multi-billion dollar valuation, and Taiwan joins Asia's digital banking push with three new virtual licenses!

1h04 listen
346
podcast
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Fintech Insider

346. Insights: Jobs to be Done - The future of product design

Today's host, Ryan Garner is joined by some expert guests to bring you the latest episode of Fintech Insider Insights! Today we'll be focusing on everything JTBD, with insights from guests that know all about this space.

43min listen
108
podcast
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Blockchain Insider

108. Who's Been Using Bitcoin?

We. Are. Here. Today we bring you: A $120m ‘Digital IPO,' Crypto Catches Mastercard’s Eye, 98% of Bitcoin is used for legal things, and so much more!

48min listen
Video
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Decoding

What are fintechs? - Decoding: Banks

Ever wanted to know what’s going on behind the scenes every time we make a payment?

12min watch
Video
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Decoding

How does banking regulation work? - Decoding: Banks

Regulation is essential. It stops banks from going bust or behaving badly.

12min watch
Video
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Decoding

How has software evolution influenced banking? - Decoding: Banks

The invention of the computer revolutionised banking in the 1950s.

11min watch
Video
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Lending

How does lending work? - Decoding: Banks

Lending has been around for thousands of years and is one of the cornerstones of banking.

11min watch
Video
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Decoding

How can traditional banks win on the banking battlefield? - Decoding: Banks

They're down, but they're not certainly not out.

15min watch
Video
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Decoding

How do card networks operate? - Decoding: Banks

Mastercard and Visa are the two biggest credit card networks in the world.

13min watch
Video
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Decoding

How has the banking battlefield evolved? - Decoding: Banks

We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.

13min watch
Video
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11:FS Explores: Legacy banking systems ft. David M. Brear

David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.

7min watch
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Minimum Lovable Brand | 11:FS Explores

5min watch
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Fintech Marketing Podcast Season 2 Preview

Fintech Marketing Podcast Season 2: Coming soon

4min watch
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen