
Behavioural design is the process of using psychological insights into how people think and act irrationally, to design better products and services. Sounds good, right? But…er… what does that actually look like?

Businesses are slowly awakening to the idea that it's time to consider new sources of growth when it comes to securing their futures. They’ve realised that, sometimes, designing the most engaging customer value propositions requires leaning on the brand strength of other players outside of your domain.

Buy Now Pay Later (BNPL) is one of the hottest trends in fintech. The concept of 0% finance has been around for decades, but it’s caught fire in the last 3 years with new market entrants like Affirm, Afterpay and Klarna transforming how this works for consumers in an e-commerce setting. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

While FinTech folk salivate – and the big banks bloviate – about PSD2 and the open banking reforms coming our way in 2018, we wondered whether those outside of this bubble will actually notice? What does PSD2 actually mean for customers?

A Black-owned bank is defined as one in which at least 50% of voting shares are owned by African-Americans. They’re a dwindling force in the States today.

Throughout history, humans have found direction from statements of intent that suggest 'better' ways of living.

The first episode of our brand-new video series, Decoding: Banking as a Service, is live! If you missed it, catch up here. Here’s a rundown of the episode if you prefer reading to watching 📖

Nothing’s worse than not having any options, but having too many can be just as bad.

We now live in a world where almost anyone can build and launch innovative, regulated financial products as easily as they can create a Shopify page - that’s the magic of Banking as a Service (BaaS).

As 11:FS wraps up its 5th year in business, we can’t help but think about what the next 5 will look like. And our ambitions are big. It’s only just on the right side of scary.

Richard Brown, CTO at R3, says that blockchain allows us to, for the first time, build systems and technologies that run between different organisations that don’t trust each other and bring them to consensus. This means potentially significant savings for financial services, especially in file reconciliation and manual activity. For blockchain to succeed in finance, multiple firms must work together, and Corda is helping to do just that.

As we roll into 2018 thoughts inevitably turn to the big themes that we might expect (and hope) to see for user experience in the financial services industry this year.

Jobs To Be Done (JTBD) is a theory. Its main aim is to explain why customers start - and stop - using different products and services in the market. Stripped down to the essentials, it’s a fairly straightforward concept first introduced by Harvard professor Clayton Christensen that can be adapted into a useful tool for product development.

Good working culture is impossible without motivation. Therefore, it is essential to follow a model of organisation design that supports the conditions in which motivation can be maximised.

Every Thursday, Leda Glyptis, 11:FS Chief of Staff creates #LedaWrites. This week she turns her attention to planning for the future, accountability and caring about everything.

We. Are. Here. Live at Money20/20 USA. We've got a panel on regulation with Brent McIntosh, Marco Santori and Tanaya Macheel, plus a great in-depth interview with Marco Santori from Blockchain.

On the latest episode of Insurtech Insider, David and Nigel sit down with Renaud Million, to take a look at all the insurtech news that's happened in the past week.

We. Are. Here. Sara is joined by our great guests: Noelle Acheson, Vinay Gupta and Teana Baker-Taylor to discuss the latest and greatest news in blockchain.

On this week's episode, David and Simon sit down with James Hurley and Kirsty Grant to discuss the latest and greatest news in fintech.

On today's show, we're live at the BBVA Open Summit in Madrid. Simon Taylor takes a look at ecosystems, platforms and marketplaces in relation to the new digital transformation.

We. Are. Here. Simon and Sara are joined by our great guest Hugh Karp, to discuss the latest and greatest news in blockchain.

On the latest episode of Insurtech Insider, Sarah and Nigel sit down with Dylan Bourguignon, shaking up our usual topic-based format we take a look at all the insurtech news that's happened in the past week.

On this week's episode, Simon and Ross sit down with Bill Gajda and Sian Lewin to discuss the latest and greatest news in fintech.

On today’s show, our host Jason Bates is going to take a bit of a deep dive into the world of product design for digital products in fintech and banking. We're using the classic double diamond of design to explain just what matters most in designing products and how to deliver products that matter to customers.

We. Are. Here. Simon's joined by three great guests: Joon Ian Wong, Claire Wells and Aman Kohli to discuss the latest and greatest news in blockchain.

On this week's episode, Simon and Ross sit down with Nina Mohanty, Lianna Brinded and Lesley-Ann Vaughan to discuss the latest and greatest news in fintech.

On today's show, David and Simon are with a great roundtable of health experts to take a look at what's happening in Healthtech.

We. Are. Here. Live from Olympia London at Blockchain Live! We were actually there last week. But we interviewed so many great people we're releasing a bumper episode filled with great insights. We interview Garrick Hileman and Xen Baynham-Herd from Blockchain as well as many more great guests.

On the latest episode of Insurtech Insider, Sarah sits down with James Garthwaite and Luke Mullett to discuss all things Art Insurance.

We. Are. Here. Live from Olympia London at Blockchain Live! Simon and Colin are joined by a great guest, Teana Baker-Taylor to discuss the latest and greatest news in blockchain in front of a great live audience. We also have an exclusive interview with Dan and Brendan from Block.one.
Ever wanted to know what’s going on behind the scenes every time we make a payment?
Regulation is essential. It stops banks from going bust or behaving badly.
The invention of the computer revolutionised banking in the 1950s.
Lending has been around for thousands of years and is one of the cornerstones of banking.
They're down, but they're not certainly not out.
Mastercard and Visa are the two biggest credit card networks in the world.
We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.

David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.

Fintech Marketing Podcast Season 2: Coming soon

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...


The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

