
Behavioural design is the process of using psychological insights into how people think and act irrationally, to design better products and services. Sounds good, right? But…er… what does that actually look like?

Businesses are slowly awakening to the idea that it's time to consider new sources of growth when it comes to securing their futures. They’ve realised that, sometimes, designing the most engaging customer value propositions requires leaning on the brand strength of other players outside of your domain.

Buy Now Pay Later (BNPL) is one of the hottest trends in fintech. The concept of 0% finance has been around for decades, but it’s caught fire in the last 3 years with new market entrants like Affirm, Afterpay and Klarna transforming how this works for consumers in an e-commerce setting. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

While FinTech folk salivate – and the big banks bloviate – about PSD2 and the open banking reforms coming our way in 2018, we wondered whether those outside of this bubble will actually notice? What does PSD2 actually mean for customers?

A Black-owned bank is defined as one in which at least 50% of voting shares are owned by African-Americans. They’re a dwindling force in the States today.

Throughout history, humans have found direction from statements of intent that suggest 'better' ways of living.

The first episode of our brand-new video series, Decoding: Banking as a Service, is live! If you missed it, catch up here. Here’s a rundown of the episode if you prefer reading to watching 📖

Nothing’s worse than not having any options, but having too many can be just as bad.

We now live in a world where almost anyone can build and launch innovative, regulated financial products as easily as they can create a Shopify page - that’s the magic of Banking as a Service (BaaS).

As 11:FS wraps up its 5th year in business, we can’t help but think about what the next 5 will look like. And our ambitions are big. It’s only just on the right side of scary.

Richard Brown, CTO at R3, says that blockchain allows us to, for the first time, build systems and technologies that run between different organisations that don’t trust each other and bring them to consensus. This means potentially significant savings for financial services, especially in file reconciliation and manual activity. For blockchain to succeed in finance, multiple firms must work together, and Corda is helping to do just that.

As we roll into 2018 thoughts inevitably turn to the big themes that we might expect (and hope) to see for user experience in the financial services industry this year.

Jobs To Be Done (JTBD) is a theory. Its main aim is to explain why customers start - and stop - using different products and services in the market. Stripped down to the essentials, it’s a fairly straightforward concept first introduced by Harvard professor Clayton Christensen that can be adapted into a useful tool for product development.

Good working culture is impossible without motivation. Therefore, it is essential to follow a model of organisation design that supports the conditions in which motivation can be maximised.

Every Thursday, Leda Glyptis, 11:FS Chief of Staff creates #LedaWrites. This week she turns her attention to planning for the future, accountability and caring about everything.

Sam Maule interviews Angel investor Howard Lindzon on what it means to be a CEO, being in the right place at the right time, data, and the value of scarcity.

On this week’s episode, Sarah and Sara sit down to discuss some of the most intriguing stories in blockchain as investors get serious about crypto. We also bring you a panel on institutional crypto led by Simon at the Europa conference.

On this week's news show, Sarah and Simon are joined by a great lineup of guests including: Bryan Glick, Nina Mohanty, and James Safford to discuss the latest and greatest news in the fintech space.

Today's show charts out the banking journey from legacy to cloud. Simon Taylor explores how old programming languages have created a new kind of cowboy, untangling legacy systems, and how banks should approach the powers of AI - which isn't quite the magical word everyone hopes it is.

Simon and Sara are joined by Noelle Acheson and Joon Ian Wong from Coindesk to talk about the latest and greatest blockchain news. Including a brilliant tweet of the week.

On the latest episode of Insurtech Insider, Sarah and Nigel sit down with SMB insurtech experts to give you an enlightening discussion on how SMBs are starting to have access to tailor-made insurance policies and what insurance they need. Joining our hosts today are Alex Wheal, Commercial Client Manager at Hiscox and Ania Kubow, Co-founder of Nimbla.

On this week's news show, Sarah and David are joined by journalist Monty Munford and Husayn Kassai, CEO of Onfido to discuss the latest and most interesting news in the fintech space.

In our final One Fintech Nation episode David takes a look at how fintechs and banks can work together. Our series with Tech Nation has looked at fintech solving real problems, UK fintech from an international perspective, and what's happening in UK fintech outside of London. This episode brings it all together.

Sarah and Sara are joined by Maya Kumar from Luno to talk about the latest news in the blockchain world.

Simon is our lone host on the show today. But he's joined by our four fantastic guests: Freddy Kelly, CEO of Credit Kudos, Veronique Barbosa, Co-founder and COO of FLUX, Tanya Andreasyan, Editor at Banking Technology, and Philip Clarke Founder of Hunch.

Sarah Kocianski is joined by Pete Rizzo and Anastasia Andrianova to discuss the latest news in the blockchain world.

In this episode Sarah takes a look at how fintech in the UK is making positive changes for all kinds of people. In association with Tech Nation we examine what real problems fintech is solving for customers across the country.

On the latest episode of Insurtech Insider, Sarah sits down with insurtech experts to give you an intense roundtable on accelerators, hubs, and innovation labs. Joining our host today are:James York, CEO and Founder, Worry+PeaceLiam Gray, Head of Research & Partner Management at Startupbootcamp InsurTechTshidi Hagan, Program Director at StartupbootcampTobias Taupitz, CEO and Co-founder at Laka

Simon Taylor is back in the offices with the one and only Colin G Platt. It's been a while since Colin's been able to come in so we're excited to have him back on the show and breaking down all the latest blockchain news.

Sarah and Ross are back behind the mic bringing you the latest and greatest in fintech news. Today they're joined by guests and 11:FS colleagues, Pulse Analyst James Safford, and Product Designer Lisa Matzi.
Ever wanted to know what’s going on behind the scenes every time we make a payment?
Regulation is essential. It stops banks from going bust or behaving badly.
The invention of the computer revolutionised banking in the 1950s.
Lending has been around for thousands of years and is one of the cornerstones of banking.
They're down, but they're not certainly not out.
Mastercard and Visa are the two biggest credit card networks in the world.
We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.

David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.

Fintech Marketing Podcast Season 2: Coming soon

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...


The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

