Guest Post

Traditionally, tech teams place their QA function outside of core development. They form entire herds of QA people that come at the end of a feature being developed and do what they can. Most of the time they’re not even based on the same floor, or they’re outsourced entirely. But why is this?

Omnichannel is the king of the buzzwords in retail banking. It’s the idea that “customers should receive a consistent seamless service across all channels.” In this utopia the branch, phone, web, and mobile app all come together as one. But if you’re a fan of omnichannel, you might want to sit down, because I’ve got some bad news.

What’s the first thing that comes to mind when you hear ‘crypto’? Maybe you were one of the first to jump aboard the crypto train and believe it will be the cornerstone of our financial future, or maybe you think it’s all a sham and run a mile when you hear someone say “bitcoin”.

Jason Bates interviewed Ritu Liu, Head of EMEA at Alipay at Money20/20 Europe. They spoke about Alipay’s European expansion and her view of Chinese advancements in fintech that are influencing the rest of the world.

Sarah Kocianski sits down with the CEO of Oakam, Frederic Nze to talk about financial inclusion, tackling financial exclusion, the alternative to doorstep lending, and the underbanked.Listen to the full interview here or click play below, otherwise read on for a quick take on what was said.

A guest post by Jessica Holzbach, Head of Customer Relations at Penta CRM is often misconstrued or just written off as email marketing. As such, startups often forget to factor in true customer retention management into their marketing strategies, until they have too many customers that their current methods are not scalable.

Bank of England Governor Mark Carney has robo-advice on his mind. For him to be speaking about a nascent industry, he must believe that firms using technology to help manage people’s money will grow to become a significant part of the market. However, in his recent speech, he appears concerned about robo-advisors becoming a risk to our financial system, arguing they may lead to excess volatility or increase pro-cyclicality as a result of herding. Guest blogger Adam French, CEO of Scalable Capital, says this attack on robo-advice is misinformed for several reasons.