Interviews

From dreams of running a five-star hotel to the reality of running a five-star bank, Ashok Vaswani, the CEO of Barclays UK, speaks with Simon Taylor about culture, digital transformation challenges and opportunities, front line staff empowerment and how Simon might be able to buy a Lamborghini in the future.

Lesley-Anne Vaughan, Director of MiLA Consulting and Co-Creator of M-PESA, Vodafone’s famed mobile money transfer service, has been dedicated to mobile money and mobile financial services in emerging markets since 2005. Here, she shares how M-PESA transformed from a microfinance product to a revolutionary service that’s changed Kenya’s infrastructure, increased financial inclusion, and earned the majority of the market for mobile money transfers.

This post appeared first in The Times and Raconteur in the UK in June 2016. Until the financial crisis banks had enjoyed decades of growth unencumbered by the disruption seen in the newspaper, telecommunications and music industries. During the good years banks’ profits soared and, while they embraced customer-facing internet and mobile apps, the foundations, processes and technology on which banks are built, despite billions spent on technology, would look familiar to those who worked there in the 1970s. UK banks now face the perfect storm of significant technological advancements plus a regulator and government that want to foster innovation, and an ever-growing disillusionment of banking customers to banks’ offerings.

It may not have escaped your attention that the British Public voted to leave the EU. Although in the aftermath it’s still unclear quite what that actually means, this morning bank shares have taken a significant hit with Lloyds off 8%, Barclays 10% and RBS down 15% leading the LSE to halt trading in those stocks. There are a number of theories about what happens next. Are people concerned about retail banking operations, corporate banking, investment banking or all of the above? Here are some ideas.

The UK banking battlefield has never been more competitive. Customers expect financial apps that are personalised, seamless, and that genuinely make a difference — and they compare them not just to other banks, but to the best digital experiences in any industry. The margin for mediocrity is gone.

Antony Jenkins, former CEO of Barclays, has spent 35 years working in large financial services institutions. He says that it struck him that, although there’s a lot of technology in banks, it doesn’t help much when it comes to improving the customer experience or lowering costs, and it hasn’t improved the reputation of banks within society. He founded 10x to create a new banking experience — one that is more diverse, open, and fair. In episode 229 of FinTech Insider, he talks to us about his new company, the future of banking, and the transition from running one of the biggest banks in the world to founding a startup.

There’s a sad truth we have to accept around AI and Machine Learning (ML). Right now neither are going to end with the sci-fi films that we all know and love. Most people hear AI or ML and immediately have that in mind, but we’re a long way off from robot companions taking over the world. The global proliferation of Human-Like Intelligence is unlikely to happen anytime soon.

Over the past eight years, as a fintech founder who happens to be gay, I’ve met with 100+ corporate and institutional investors around the world.

I was recently asked by a client: ‘how do I hire a design team?’

Gary Turner is Co-Founder and Managing Director of Xero, which Forbes described as the “World’s Most Innovative Growth Company.” Xero provides small- to medium-sized businesses (SMBs or SMEs) with ‘beautiful’ online accounting software. Gary helped take Xero from a 3-person startup to a company that will have £150 million in revenue this year.

Sam Maule, Director of Digital & Fintech at NTT DATA Americas, talks to us about how a kid from Detroit became a fintech leader, his new podcast, femtech, and Silicon Valley’s rude awakening.

Let’s start by calling Buy Now Pay Later (BNPL) what it is - debt. Debt, of course, has many faces. But ‘credit, pay in instalments, pay nothing today, etc.’ are all just debt. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

Over the past twelve months, we’ve been seriously busy here at 11:FS. Now we’re announcing arguably the most exciting project we’ve ever taken on.