Global

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COVID-19

How digital customer support can help banks during COVID-19 and beyond

At the beginning of 2022, many early-stage investors looked ahead with optimism as we emerged from the depths of the COVID-19 pandemic, and global economies started to show signs of growth again.

5min read
Article
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Banking

Leda Writes for Fintech Futures: unsolicited advice on unsolicited advice

Every Thursday, Leda Glyptis, 11:FS Chief of Staff creates #LedaWrites. This week she turns her attention to flat earth, banking and strong convictions, loosely held.

5min read
Article
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compliance

How to maintain Risk and Legal ways of working while remote

Mental health isn’t just a concern on National Sickie Day or Time to Talk Day. So why aren’t we taking the conversation further?

5min read
Article
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Culture

Leda Writes for Fintech Futures: High school jocks living their best lives

Every Thursday, Leda Glyptis, 11:FS Chief of Staff creates #LedaWrites. This week she turns her attention to hiring the people who make the best teams.

5min read
Article
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Leda Writes for Fintech Futures: situation not normal

Every Thursday, Leda Glyptis, 11:FS Chief of Staff creates #LedaWrites. This week finds her contemplating cheese.

5min read
Article
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COVID-19

11:FS COVID-19 Response

Never did I imagine 3 months ago that we’d be dealing with such an unprecedented global crisis as we have done with COVID-19.

5min read
Article
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Banking

Leda Writes for Fintech Futures: everything I ever needed to know, I learned from The West Wing

Every Thursday, Leda Glyptis, 11:FS Chief of Staff creates #LedaWrites. This week she turns her attention to the problems behind procurement and how to decide whether to build, buy or partner.

5min read
Article
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COVID-19

Lessons from COVID-19: you need a truly digital strategy, now!

In the first part of this series I introduced the story of Frederic Tudor, the American Ice-Block King; and discussed lessons learned from his then new product offering as it relates to blockchain technology. Tudor was able to successfully corner the ice-block shipping market and eventually was shipping blocks of ice to as far away as Calcutta from his home in Boston.

5min read
Article
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COVID-19

Is the COVID-19 crisis creating fintech M&A opportunities?

How can community banks remain competitive as large financial institutions gobble up more and more of the market?

5min read
Article
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Banking

Leda Writes for Fintech Futures: the in-between places

Every Thursday, Leda Glyptis, CEO of 11:FS Foundry creates #LedaWrites. This week she turns her thoughts, and thanks, to those in the Messy Middle.

5min read
Article
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COVID-19

Can digital lenders help more SMEs gain access to COVID-19 relief loans?

How successful have government loan schemes in the UK and US been so far and what’s next?

5min read
Article
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leda writes

Leda Writes for Fintech Futures: on making your bed and having a future

Every Thursday, Leda Glyptis, 11:FS Chief of Staff creates #LedaWrites. This week she turns her attention to Open Banking, doing almost nothing and doing everything.

5min read
Article
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11:FS

Introducing The Fintech Marketing Podcast

11:FS Pulse is constantly loading more content and we’re always seeking new ways to create transparency in our product so you can understand the reasoning behind why some user journeys are so powerful.

5min read
Article
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leda writes

Leda Writes for Fintech Futures: transformation in a post-apocalyptic world

Every Thursday, Leda Glyptis, 11:FS Chief of Staff creates #LedaWrites. This week she turns her attention to trust, consistency and the currency of credibility.

5min read
Article
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Culture

Jamie, me, and the value of connectivity

The number one reason why new propositions fail is that they do not find product market fit. No-one sets out to build a dud product; everyone is shooting for the moon. So what separates the breakthrough successes from the desperate failures? A key part of success is developing a purpose for your product and being able to strongly communicate why your product exists. Importantly, the 'why' is defined by focusing on customer outcomes, which is the reason many of the commoditised banking products lack any meaningful purpose.

5min read
422
podcast
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Fintech Insider

422. Insights: the impact of coronavirus on US SMB Financing

Sam Maule is joined by some great guests in the US SMB space, to discuss the impact of the coronavirus crisis on US small businesses - at the time in which all the stimulus funding had already been given out.

48min listen
421
podcast
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Fintech Insider

421. News: US SMEs await new stimulus funds as fintech valuations soar

Sam Maule and Simon Taylor are joined by some great guests to talk about some of the biggest global stories of the last 7 days, including: new stimulus funding in the US; new fundraises and valuations for Stripe and Robinhood; and ShackShack give back their $10million stimulus.

1h09 listen
420
podcast
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Fintech Insider

420. Insights: How the COVID-19 pandemic will accelerate digital financial services

11:FS's David Brear, Simon Taylor, Sarah Kocianski and Benjamin Ensor come together to talk about the impact of the COVID-19 pandemic on the financial services industry.

55min listen
64
podcast
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Insurtech Insider

64. Covid-19: Who will come out stronger?

Sarah Kocianski and Nigel Walsh are joined by a panel of guests to talk through Covid-19 and what this might mean for the insurance industry going forward! All this and much much more on today's Insurtech Insider!

42min listen
419
podcast
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Fintech Insider

419. News: Fintechs step up to distribute relief funding

Sarah Kocianski and Simon Taylor are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Starling and OakNorth join coronavirus loan programme, US fintechs to help distribute coronavirus aid, and a women-only neobank is coming to Brazil.

1h04 listen
418
podcast
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Fintech Insider

418. Insights: Coronavirus and the impact on SME Financing

In this highly topical episode, Sarah Kocianski and Simon Taylor, dig into the impact COVID-19 is having on SME financing, and their access to government funding. They are joined by expert guests from Coconut, Quotevine and 1pm PLC.

48min listen
137
podcast
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Blockchain Insider

137. Can central banks kill crypto?

We. Are. Here. Today we bring you: Sila raises $7.7M to wipe out ACH, Ether hits a 28-day high and everybody and their dog wants a CBDC. Simon Taylor hosts and is joined by Olivia VInden and Lex Sokolin. All this and much more on today's Blockchain Insider!

43min listen
136
podcast
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Blockchain Insider

136. Central bank digital currencies in the age of coronavirus

We. Are. Here. Today we bring you: Digital dollar dropped whilst China gets one step closer, Bitcoin is booming on Cash App, and CFTC announces guidance on the delivery of digital assets. Simon hosts and is joined by All this and much more on today's Blockchain Insider!

46min listen
63
podcast
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Insurtech Insider

63. Renters insurance: Does coronavirus make people insure differently?

Sarah Kocianski and Nigel Walsh are joined by some wonderful guests to talk about insurance in the rental market and how COVID-19 might be changing it all. All this and much much more on today's Insurtech Insider!

42min listen
414
podcast
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Fintech Insider

414. Interviews: Nova Credit - scoring, covid crisis and celebrity funding

Sam Maule is joined by Nova Credit co-founder and COO, Nicky Goulimis, to talk about underbanked immigrant communities, the changes that come with a global health crisis and the future of credit.

42min listen
podcast
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Blockchain Insider

Technical difficulties - we'll be back next week!

With the move to remote recordings we've had some technical difficulties and, unfortunately, there won't be a Blockchain Insider episode this week. We return next week with more of the latest and greatest in blockchain, crypto and DLT news.

min listen
413
podcast
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Fintech Insider

413. News: Can fintech and bank collaborations help SMEs through coronavirus?

Sarah Kocianski and Leda Glyptis are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Interest rates plummet in the UK and US; contactless limits raised to combat COVID-19; and Bunq goes green all across Europe.

57min listen
412
podcast
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Fintech Insider

412. Insights: Fintech and the media - is the narrative changing?

David Brear and Geoff Whitehouse are joined by some great guests to talk about the changing narratives around fintech in the media. Guests on today's show are Emily Nicolle, Tech Editor at City AM and Daniel Lanyon, Managing Editor at Altfi.

46min listen
62
podcast
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Insurtech Insider

62. Blockchain: Being too early is worse than being wrong!

Sarah Kocianski and Nigel Walsh are joined by Aman Kohli and 11:FS' Simon Taylor to explore blockchain in the world of insurance. All this and much much more on today's Insurtech Insider!

47min listen
411
podcast
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Fintech Insider

411. News: Coronavirus - central banks and regulators step in

David Brear and Jason Bates are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: the financial world responds to coronavirus; UK regulators delay non-critical activity because of coronavirus; and Nationwide opens early to serve the vulnerable.

1h10 listen
Video
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11:FS Pulse

Banks are losing the loyalty game | 11:FS Explores

Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!

7min watch
Video
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11:FS Pulse

3 ways AI is shaking up UX in financial services | 11:FS Explores

The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?

5min watch
Video
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Decoding

What are fintechs? - Decoding: Banks

Ever wanted to know what’s going on behind the scenes every time we make a payment?

12min watch
Video
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Decoding

How does banking regulation work? - Decoding: Banks

Regulation is essential. It stops banks from going bust or behaving badly.

12min watch
Video
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Decoding

How has software evolution influenced banking? - Decoding: Banks

The invention of the computer revolutionised banking in the 1950s.

11min watch
Video
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Lending

How does lending work? - Decoding: Banks

Lending has been around for thousands of years and is one of the cornerstones of banking.

11min watch
Video
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Decoding

How can traditional banks win on the banking battlefield? - Decoding: Banks

They're down, but they're not certainly not out.

15min watch
Video
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Decoding

How do card networks operate? - Decoding: Banks

Mastercard and Visa are the two biggest credit card networks in the world.

13min watch
Video
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Decoding

How has the banking battlefield evolved? - Decoding: Banks

We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.

13min watch
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen