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How digital customer support can help banks during COVID-19 and beyond
At the beginning of 2022, many early-stage investors looked ahead with optimism as we emerged from the depths of the COVID-19 pandemic, and global economies started to show signs of growth again.
Leda Writes for Fintech Futures: unsolicited advice on unsolicited advice
Every Thursday, Leda Glyptis, 11:FS Chief of Staff creates #LedaWrites. This week she turns her attention to flat earth, banking and strong convictions, loosely held.
How to maintain Risk and Legal ways of working while remote
Mental health isn’t just a concern on National Sickie Day or Time to Talk Day. So why aren’t we taking the conversation further?
Leda Writes for Fintech Futures: High school jocks living their best lives
Every Thursday, Leda Glyptis, 11:FS Chief of Staff creates #LedaWrites. This week she turns her attention to hiring the people who make the best teams.
Leda Writes for Fintech Futures: situation not normal
Every Thursday, Leda Glyptis, 11:FS Chief of Staff creates #LedaWrites. This week finds her contemplating cheese.
11:FS COVID-19 Response
Never did I imagine 3 months ago that we’d be dealing with such an unprecedented global crisis as we have done with COVID-19.
Leda Writes for Fintech Futures: everything I ever needed to know, I learned from The West Wing
Every Thursday, Leda Glyptis, 11:FS Chief of Staff creates #LedaWrites. This week she turns her attention to the problems behind procurement and how to decide whether to build, buy or partner.
Lessons from COVID-19: you need a truly digital strategy, now!
In the first part of this series I introduced the story of Frederic Tudor, the American Ice-Block King; and discussed lessons learned from his then new product offering as it relates to blockchain technology. Tudor was able to successfully corner the ice-block shipping market and eventually was shipping blocks of ice to as far away as Calcutta from his home in Boston.
Is the COVID-19 crisis creating fintech M&A opportunities?
How can community banks remain competitive as large financial institutions gobble up more and more of the market?
Leda Writes for Fintech Futures: the in-between places
Every Thursday, Leda Glyptis, CEO of 11:FS Foundry creates #LedaWrites. This week she turns her thoughts, and thanks, to those in the Messy Middle.
Can digital lenders help more SMEs gain access to COVID-19 relief loans?
How successful have government loan schemes in the UK and US been so far and what’s next?
Leda Writes for Fintech Futures: on making your bed and having a future
Every Thursday, Leda Glyptis, 11:FS Chief of Staff creates #LedaWrites. This week she turns her attention to Open Banking, doing almost nothing and doing everything.
Introducing The Fintech Marketing Podcast
11:FS Pulse is constantly loading more content and we’re always seeking new ways to create transparency in our product so you can understand the reasoning behind why some user journeys are so powerful.
Leda Writes for Fintech Futures: transformation in a post-apocalyptic world
Every Thursday, Leda Glyptis, 11:FS Chief of Staff creates #LedaWrites. This week she turns her attention to trust, consistency and the currency of credibility.
Jamie, me, and the value of connectivity
The number one reason why new propositions fail is that they do not find product market fit. No-one sets out to build a dud product; everyone is shooting for the moon. So what separates the breakthrough successes from the desperate failures? A key part of success is developing a purpose for your product and being able to strongly communicate why your product exists. Importantly, the 'why' is defined by focusing on customer outcomes, which is the reason many of the commoditised banking products lack any meaningful purpose.
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246. Insights: Digital Identity
On today’s show, our hosts Ryan and Laura are going to take a bit of a deep dive into the world of digital identity, what is it, why do we need it and how is it changing? We’ll also look at the future of digital identity and see whether it looks bright or dystopian.
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60. DLT is faster than your post trade
On this week's episode, Simon and Sara sit down with Teana Baker-Taylor, Michele Curtoni, and Alex Hern to talk about the latest news in blockchain.
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Insurtech Insider Episode 22: AI in Insurance
On the latest episode of Insurtech Insider, Sarah sits down with Ahmed Zaidi, Erik Abrahamsson, and Janthana Kaenprakhamroy to discuss how AI can work together with insurance.
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245. News: Everybody's suing everybody
On this week's news show Sarah, Simon, and David are joined by our guests: Lesley-Ann Vaughan, Andrew Nelson, and Emily Nicolle to talk about the latest and greatest fintech news stories this week.
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244. Interviews: Tom Peters - The Excellence Dividend
Sam Maule interviews author Tom Peters going over what it means to be Thriving on Chaos, TED talks, and how to make things better.
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59. Why You Should Still Care About Tokens
On this week's episode, Simon sits down with Anthony Macey, Martin Bartlam, Noelle Acheson, and Todd McDonald to talk about the latest news in blockchain.
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243. News: We have to have rules!
On this week's news show Ross and Sarah are joined by our guests: Valentina Kristensen, Ryan Garner, Sharon O’Dea to talk about the latest and greatest fintech news stories this week.
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242. Insights: Challenging the Banking Battlefield
Today's show take a deep dive on the issue of challenger banks. David M. Brear and Laura Watkins guide us through what it means to be a challenger bank by speaking to those who've built them from the ground up.
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58. Buying Frappuccinos with Bitcoin
On this week's episode, Simon and Sarah sit down with Teana Baker-Taylor to talk about the latest news in blockchain. We also have a great conversation with Jeff Bandman.
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Insurtech Insider Episode 21: Health Insurance
On the latest episode of Insurtech Insider, Sarah sits down with Luca Schnettler and Ari Zadikov to discuss all things Health Insurance. Sarah also has a great interview with Yashish Dahiya at MoneyConf in June.
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241. News: You don't need to understand it to use it
On this week's news show Ross, David, and Sarah are joined by a great pair of guests, Diana Paredes and Sian Lewin to talk about the latest and greatest fintech news stories this week.
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240. Insights: Who will win the race for SMB loyalty?
Today's show takes a deep look on the long neglected issue of SMB banking. Sarah Kocianski guides us through the difficult world of SMB finances go discover who's improving life for SMBs.
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57. Assassination Markets & WTF ETFs
On this weeks episode, Simon sits down with Noelle Acheson, Vinay Gupta, and Stephane Malrait to talk about the latest news in blockchain.
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238. Insights: Debunking the myth of AI
Today's show takes a look at a topic you've asked us to cover for a long time. We're taking on AI. Sarah Kocianski explores what AI can actually do for us, Machine Learning, rules based automation, Computer Vision, chatbots, and why AI experts don't want to work in financial services.
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56. Is Bitcoin back?
On this week's episode, Sarah sits down with Joon Ian Wong and Aaron Stanley to talk about the latest movements in the blockchain space. We also have a fantastic interview by Colin G Platt with Marieke Flament.
Banks are losing the loyalty game | 11:FS Explores
Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!
3 ways AI is shaking up UX in financial services | 11:FS Explores
The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?
Using Jobs to be Done to revolutionise SME Banking | 11:FS Explores
It's not just a buzzword.
What are fintechs? - Decoding: Banks
Ever wanted to know what’s going on behind the scenes every time we make a payment?
How does banking regulation work? - Decoding: Banks
Regulation is essential. It stops banks from going bust or behaving badly.
How has software evolution influenced banking? - Decoding: Banks
The invention of the computer revolutionised banking in the 1950s.
How does lending work? - Decoding: Banks
Lending has been around for thousands of years and is one of the cornerstones of banking.
How can traditional banks win on the banking battlefield? - Decoding: Banks
They're down, but they're not certainly not out.
How do card networks operate? - Decoding: Banks
Mastercard and Visa are the two biggest credit card networks in the world.
How has the banking battlefield evolved? - Decoding: Banks
We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
