How are banks and fintechs planning for a digital future.

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Customer understanding

Customers don’t care for your corporate jargon

Word soup. That's the jargon used to communicate the story and values of a business. It's what we tell our clients to actively pay attention to and what to avoid when working together to develop new disruptive propositions to take to market. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

3min read
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Org Design

How to (properly) scale agile

FinTech Insider takes a field trip to Monzo to chat to Jonas Huckestein (Co-Founder/CTO), Leah Templeman (Head of Operations), and Hugo Cornejo (Head of Design). They talk about their community-based, collaborative work model, what their full banking licence will bring, and how they plan to win over a billion customers.

3min read
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Org Design

Tried and tested org design: learnings to help you find the right strategy

In this guest blog, Rafael Plantier - country manager for the UK and Ireland at Tink, discusses the results of their latest research into the status of European bank's APIs, two months on from the PSD2 deadline.

3min read
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Change Management

Agile isn’t the silver bullet you thought it was

When seventeen self-professed ‘organisation anarchists’ sat down one day in the Wasatch Mountains of Utah, they probably didn’t realise the extent to which their words would impact the world. A sea change in management thinking, scores of new words added to the global lexicon and widespread shunning of old methodologies – the Agile Manifesto was the early trumpet call which heralded the phenomenal rise of global tech giants. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

3min read
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Culture

Org design isn't a people chart, it's the foundation of a good company culture

2017 is drawing to a close, it’s been an amazing year for fintech and banking, there’s been so many changes, new companies, products, services and innovation across the industry. For a full rundown of the best (and worst) stories from 2017, listen to our After Dark Christmas Special where we recap the whole year. However, as 2018 is fast approaching, we’re looking ahead and getting some predictions in for the next year. We asked the 11:FS co-founders and team and our Fintech Insider News community what they thought would be the big themes of 2018. The biggest topics were as follows:

4min read
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Ethics

Forget agile, ethics is the new battleground

After a decade of intense innovation, the mood across global financial services has turned sharply. Optimism has given way to fear and long-term ambition has been shelved for short-term survival.

3min read
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Culture

I’ve incentivised innovation, why aren’t my employees innovating?

At one of our Truly Digital After Dark events, Anne Boden said “if you call yourself digital, you’re not digital”.

4min read
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Unfiltered

Want to build better customer solutions? Ask better questions

With 11:FS Pulse you can.

3min read
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Product

Are you producing prototypes too early?

There is a popular belief that you have to 'make it real' as quickly as possible – “come on, just f*****g build the thing - it's the only way to learn!”. In many scenarios this belief is a dangerous myth, and here's why...

4min read
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Cloud

What FS companies are getting wrong with their cloud based solutions

After a busy year in crypto, 11:FS co-founder Simon Taylor checks in on his 2019 predictions to see what he got right and what he missed.

3min read
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Product

Stop using risk as an excuse for taking the safe route

We’re all busier than ever. Not even the most efficient human can cope with the trials we all face and the tasks we all have to do on a daily basis. There just aren’t enough hours in the day. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

3min read
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QA

The value of quality in tech

Do you remember when you first saw a newspaper app on an iPad? It was as though a physical newspaper had been trapped under the black glass. There was even a page turning animation that you probably showed your friends. It was magical. It was digitised news. Ditto for buying albums on iTunes and ordering a traditional taxi; amazing experiences, but we just took what had come before and translated it directly to the new medium.

3min read
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Decentralised finance

DeFi & Stablecoins: Africa's new savings vehicle

Africa is the most worthy market for mainstream adoption of decentralised finance. Why? I could go on and on about the underbanked, underserved populations and fragmented remittance ecosystem - while that’s all valid, the biggest pain point in my mind is currency devaluation. Volatile currencies make it difficult for Africans’ savings to hold their value. Solving for currency devaluation will provide the beachhead for the adoption of Decentralised Finance (DeFi) across Africa.

3min read
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5 Insights from Under The Hood

The last episode of Under The Hood, the podcast series with 11:FS that took a deep dive into the banking infrastructure that is disrupting traditional banking models and shaking up the system, has been released. And looking back, I realise how many great conversations we’ve had.

5min read
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Lending

Lending in Africa: The Good, the Bad and the Ugly

There’s a lot going on right now on personal, business and industry levels. But as I sit here in my home office over the last month talking to senior people in financial services, fintech founders and project teams all over the world, one thing keeps returning to me: “See, we didn’t need more strategy”.

5min read
711
podcast
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Fintech Insider

711. Focus: Using Super Apps to help create new economies, with Sitoyo Lopokoiyit, CEO of M-Pesa

Our expert host, David Barton-Grimley, is joined by a fantastic guest from M-Pesa to continue exploring the world of Super Apps.

30min listen
710
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Fintech Insider

710. News: Revolut tops app downloads – but is Chase coming for the crown?

Vexi raises to offer young Mexicans lower interest rate credit cards, gig workers denied equal opportunity to financial services, and BMO bank no longer has a den for Hubert the Harris Lion – Kate Moody and Benjamin Ensor are joined by some great guests, from Vexi and Rollee, to talk about the most interesting stories in financial services over the last 7 days.

1h listen
181
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Blockchain Insider

181. Insights: Bringing web2,5 to the masses - a WalletConnect case study

EL. EF. GEE. Today we bring you: a deep dive into web2.5 and our very first case study! On this show, we're taking a closer look at the current state of web 2.5, and the history and impact of WalletConnect on web2.5 and web3 advancements. All this and much more on today's Blockchain Insider!

49min listen
708
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Fintech Insider

708. News: Is Buy Now Pay Later regulation finally happening?

US fintech unicorn Alloy launches in the UK, Britain sets out legislation to regulate buy-now-pay-later credit, and CIBC encourages couples to talk about their finances this Valentine's Day – Benjamin Ensor and Amy Gavin are joined by some great guests, from Alloy, Klarna, and BetaKit, to talk about the most interesting stories in financial services over the last seven days.

1h listen
706
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Fintech Insider

706. Focus: What's stopping Super Apps from succeeding outside Asia?

David M. Brear is joined by some great guests, from Visa, PaySky, and Careem, to really dig into the question: "What is stopping Super Apps from succeeding outside Asia?”

44min listen
703
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Fintech Insider

703. News: UK Government pulls plug on Tech Nation while Stripe sets deadline for IPO

Ross Gallagher and Kate Moody are joined by some great guests, from Atom Bank and Fintech Finance, to talk about the most interesting stories in financial services over the last 7 days, including: Tech Nation’s shutdown sparks fears for UK fintech, Stripe tells employees it will decide on an IPO within the next year, and 6-year-old boy spends $1k on Grubhub.

1h03 listen
683
podcast
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Fintech Insider

683. Insights: How does design help you compete on more than just price?

Ross Gallagher is joined by some great guests, from 11:FS, Zopa, and Lightyear, to talk about the impact of design in making a fintech product stand out in an increasingly crowded market.

40min listen
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Fintech Insider

Bonus: Disrupting the corporate and consumer divide, with Pagaya's Ashok Vaswani

L.F.G. Mauricio and Catherine bring you a fantastic conversation looking at what it means to be a digital creator today and the global community it creates, with two amazing digital creators taking part in the global Visa Creator Program. All this and much more on today's Blockchain Insider!

31min listen
681
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Fintech Insider

681. Insights: How do changes in government affect innovation in financial services?

Benjamin Ensor is joined by some great guests, from Innovative Finance, Chamber of Progress, and Spiralem, to discuss how governments across the world impact the success of fintech.

44min listen
672
podcast
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Fintech Insider

672. News: Will Goldman Sachs call time on Marcus?

Ross Gallagher and Benjamin Ensor are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: wIll Goldman Sachs pull the plug on Marcus? PayPal backs away from fining people $2,500 for 'misinformation', and Damien Hirst burns artworks after collectors pick their NFTs instead.

58min listen
670
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Fintech Insider

670. News: BaaS partnerships for Chetwood and HSBC and Adyen taps Tink for Open Banking payments

Kate Moody is joined by some great guests, from Tink, HSBC, and Chetwood Financial, to talk about the most interesting stories in financial services over the last 7 days, including: Mumsnet teams up with Chetwood to launch family-focused financial products in 2023, HSBC teams up with Oracle Netsuite for Embedded Banking Services in the US, and SEC charges Kim Kardashian for Instagram crypto promotion.

1h02 listen
662
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Fintech Insider

662. News: Shopify and Amazon's Cold War heats up

Kate Moody and Benjamin Ensor are joined by some great guests, from Betakit and Silicon Republic, to talk about the most interesting stories in financial services over the last 7 days, including: Shopify is picking a fight with Amazon, UBS scraps $1.4 billion deal to buy Wealthfront, and Japan decides it's time to stop using floppy disks.

1h07 listen
660
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Fintech Insider

660. News: Shoppers globally turn to Buy Now Pay Later for groceries

Benjamin Ensor and Nicole Perry are joined by some great guests, from Anthemis and Lightyear, to talk about the most interesting stories in financial services over the last 7 days, including: UK and US consumers using Buy Now Pay Later to purchase groceries, Pezesha raises $11m from Women’s World Banking, and the PayPal story could be coming to a screen near you.

55min listen
659
podcast
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Fintech Insider

659. Insights: Are SMEs really being served?

Ross Gallagher is joined by some great guests, from Allica Bank and Novo, to discuss whether the initial promise of financial services for SMEs has truly been delivered.

45min listen
656
podcast
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Fintech Insider

656. News: Can Klarna become a Super App?

David M. Brear and Nicole are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: Wise partnership with Plaid gives customers access to 6000 US apps, Klarna strives for Super App status, and Adam Neumann raises BIG from A16Z!

57min listen
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Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen