Learn about the latest innovation happening in financial services.

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Agentic AI is reshaping financial services

Unlocking agentic AI’s upside demands rethinking how humans and systems share control, rebuilding data and API foundations, and scaling autonomy in measured steps with rigorous human-style QA

10min read
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Tackling fraud in real time: balancing speed and security

The term ‘technical debt’ has been around a long time in software engineering. It shares some common characteristics with financial debt: You can accumulate it, you can ‘pay it off’.

5min read
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Feature benchmarking: How UK banking apps stack up

Recap the biggest live show Fintech Insider: After Dark has ever done below. Listen back here or stream below as Jason, Simon and a panel of special guests tackle some of the biggest and silliest stories of the week.

3min read
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Lloyds

How Lloyds is putting more money in customers’ pockets by tackling £23bn in unclaimed benefits

Loyalty is broken. ‘We appreciate your loyalty’ greetings don’t fool anyone. Most of us can recall crappy experiences.

6min read
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5 fintechs to watch in Asia

The fintech scene in Asia is booming. In recent years, the region has developed rapidly, with a diverse array of startups and established banks transforming how financial services are delivered and consumed.

4min read
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Execution is everything: Why speed x quality wins the day

How do I create the 5 year plan for 8 software releases a day? This is one of my favourite lines from an old school bank executive. It happened live on stage in front of 500 people when I made the point that challenger banks are now operating at 8 releases per day. It might seem nerdy, but why does it matter how often banks release new software?

5min read
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How building societies can own the homebuying space

Looking to crypto and seeing it simply as a speculative asset class is a common mistake for financial institutions and even regulators. But if you start to look beyond the headlines, you can see there’s untapped potential for banks to better serve the SMB market.

5min read
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Designing for junior accounts: Best UX practices in the UK

Although they date back to 2014, in 2017 we saw the rapid rise of ‘crypto funds’, or investment funds that invest mainly in cryptocurrencies such as bitcoin, ethereum, or other ‘altcoins’. Those offering crypto funds are, in effect, managing digital assets. But what’s the difference between ‘managing digital assets’ and ‘managing assets digitally’? Many asset managers have digitized some analogue processes, but very few asset managers are truly digital in nature. What lessons can we learn from the first few years of those that manage digital assets such as crypto funds?, and how can the end investor benefit?

3min read
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VR & AR: Transforming the Fintech Landscape

Asking the wrong questions will only ever lead to the wrong solutions. That’s why we lean into Jobs to be Done at 11:FS. It’s based on the notion that there’s no use in asking what the customer wants, because they don’t actually know. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

4min read
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5 fintechs to watch in the Middle East

The financial services sector in the Middle East has seen a surge in both innovation and investment in recent years, showing signs that 2024 will be a big year for its fintech scene. But what brands do you need to watch out for?

3min read
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Unfiltered

The future of AI in finance doesn't look like ChatGPT

We were lucky enough to catch up with Ben Metz, Head of Digital at Jack Henry. Here, he predicts who’ll come out on top in the banking war: the traditional players or the challengers, and what will decide who wins and loses.

3min read
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Unfiltered

PSD3 is an innovation red herring

Take a peek behind the scenes of 11:FS Pulse. Keep reading to learn about the process 11:FS designers use to keep the Pulse product relevant, user friendly and ahead of the curve with a run through of the latest application of our design process.

3min read
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Product

Your product is only 20% unique (but that’s where you win)

I'm going to start with an unpopular opinion that we proposition design purists like to convince ourselves isn't true: sometimes it's ok to launch a clone.

3min read
podcast
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Blockchain Insider

Insights: How can web3 change the film industry?

We. Are. Here. Today we bring you: a very exciting deep dive: this time - into film and web3. How do films and filmmaking change and work in web3? Does web3 have the power to revolutionise the process of filmmaking as we know it, and could it encourage more diversity and inclusivity? All this and much more on today's Blockchain Insider!

40min listen
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Fintech Insider

658. News: Prometeo launches LatAm A2A payments and Ramp rolls into BNPL

Ross Gallagher and Benjamin Ensor are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: Prometeo launches LatAm’s first A2A payments platform, Ramp steps into the Buy Now Pay Later Market, and we dive into the Fintech Insider mailbag!

1h06 listen
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Fintech Insider

657. Insights: Can fintech help solve the refugee crisis?

Benjamin Ensor is joined by some great guests, from 11:FS, Bunq, Techfugees, and Leaf Global Fintech to ask: 'How can fintech help solve the refugee crisis?'

40min listen
656
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Fintech Insider

656. News: Can Klarna become a Super App?

David M. Brear and Nicole are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: Wise partnership with Plaid gives customers access to 6000 US apps, Klarna strives for Super App status, and Adam Neumann raises BIG from A16Z!

57min listen
655
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Fintech Insider

655. Insights: What does good crypto design look like?

David M. Brear is joined by some great guests, from Floor NFTs, Nestcoin and The Cryptocurrency Revolution, to discuss the design of crypto products for traditional finance audiences.

46min listen
654
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Fintech Insider

654. News: Earned wage access – friend or foe?

Kate Moody and Nicole Perry are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: cash’s comeback as the cost of living climbs, Heopagos raising big for Latam payments, and Italy says ‘ciao!’ to Domino's Pizza.

59min listen
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Fintech Insider

Bonus. Eco's Andy Bromberg on copying in fintech

In this exciting bonus episode, David M. Brear is joined by Andy Bromberg, CEO of Eco, to talk about the fine line between copying, imitation, and competitor research. All this and much much more on today's bonus show!

24min listen
652
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Fintech Insider

652. News: Will JPMorgan Chase transform the travel industry?

Kate Moody and Nicole Perry are joined by some great guests, from DealStreetAsia and Fintech Business Weekly, to talk about the most interesting stories in financial services over the last 7 days, including: Sequoia makes first investment in Pakistan, LendUp enters liquidation, and trade in your pandemic impulse buys!

1h listen
651
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Fintech Insider

651. Insights: How will PSD3 shape the future of Open Banking?

David M. Brear is joined by some great guests, from Plaid, Payments Solved, and The Payments Association EU, to look at how PSD3 might influence Open Banking going forward.

50min listen
649
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Fintech Insider

649. Insights: Is the future of investment active or passive?

Gwera Kiwana is joined by some great guests, from Plum, Lightyear and Freetrade, to debate what the future of retail investment might look like.

44min listen
648
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Fintech Insider

648. News: Starling pulls back from Ireland while Stori becomes Mexico's latest fintech unicorn

Kate Moody and Amy Gavin are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: Starling pulls Irish bank application, Stori becomes Mexico’s latest fintech unicorn, and ‘Eat The Rich’ popsicles are selling fast!

58min listen
165
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Blockchain Insider

165. Insights: How do you know it's web3?

We. Are. Here. Today we bring you: an episode focused on ownership. Ownership is web3’s ability to prove that digital assets are owned by users. But how exactly does it work? How is it different from the world of web2? And what changes can we expect to see in the world now that assets are on-chain? All this and much more on today's Blockchain Insider!

48min listen
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Blockchain Insider

164. News: Crypto regulation gets real and Jay-Z launches a Bitcoin academy

EL. EF. GEE. Today we bring you: Key US senators introduce crypto bill outlining sweeping plan for future rules, the crypto community says the UK's FCA is finally starting to listen, and Jay-Z and Jack Dorsey launch 'Bitcoin Academy' at rapper's childhood home in Brooklyn. All this and much more on today's Blockchain Insider!

54min listen
637
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Fintech Insider

637. Insights: What can crypto learn from TradFi?

David M. Bear is joined by some great guests, from Fintech Business Weekly and Railsr to ask what can the crypto industry learn from traditional finance?

53min listen
163
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Blockchain Insider

163. Insights: Getting familiar with real world use cases

We. Are. Here. Today we bring you: a deep dive into real world use cases. We'll take a look at what real life use cases really means, cover some fantastic case studies and discuss what the role of wallets is within all of this. All this and much more on today's Blockchain Insider!

47min listen
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen