We all employ a user-centred design (UCD) approach to inform what products we build and how they should work, but all that customer insight gives us one oft-overlooked learning: the actual language customers use to speak about their problems.
You don’t have to spend much time in retail banking before you come across legacy systems - a catch-all term often used to explain why banks are so slow and unresponsive.
Tucked away in a small corner of the WeWork offices in Aldgate Tower, I sat down with Ross Gallagher. Financial inclusion is the touchstone on financial products for Ross. Regular host of the Fintech Insider podcast with a history in financial services consulting and research. Ross is known around the office as a tupperware fiend and always up for a laugh but as with many people who work for 11:FS he has a real passion for finance and financial inclusion in particular.
In a recent report EY point out that the big advantage the UK has in “Fintech” is it’s progressive policy from Government and Regulators. This post examines the latest policy the regulatory sandbox; to understand how it might work, what companies entering it need to know, and how other jurisdictions could repeat the trick. Can it help financial services be a bit more awesome?
Recently, Nick Miller, Senior Ventures Strategist at 11:FS, published an article on why ESG investing is broken. If you haven't already, go and give it a read before you dive into this one.
This week on Fintech Insider News David, Jason and Simon were joined by Innovate Finance’s Sophie Winwood and making his Fintech Insider debut, Banking Editior at The Economist, Patrick Lane, to tackle the latest news from the last week. Listen to the episode in full here or play and read below
Banks are having a midlife crisis. Their tech is at that stage where it’s old enough to gather regrets. Lots of them. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.
Everyone’s got a bike these days, right? How many bikes would you admit to owning? Is your ‘multi-bike’ strategy paying off? Now ask yourself the same questions about your use of cloud.
While I was COO at Revolut, Vlad Yatsenko - the company’s Co-Founder & CTO - commented a number of times about how opportunity cost of time is typically the biggest cost in a scaling company, and I’ve come to realise this is more and more true.
The digital banking scene in Southeast Asia is hot right now. Over the past two years, it’s experienced some rapid changes. Changing regulations have triggered a mass of new players entering the market.
In this guest blog Bailey Kusar, co-founder and CEO of Toucan, examines how open banking can be used to deliver services that better support people with mental health conditions to manage their finances.
James Safford is a name you might not be familiar with from the 11:FS team. He’s starred in a couple of our shows with brilliant insights on what’s going on in the fintech space. James is a Market Research Analyst working on the 11:FS Pulse platform delivering insights into customer journeys globally. I took a moment to sit down with James and talk to him about how things differ working in fintech compared to publishing, and why he moved into the space after deciding against a lifelong dream.
We’ll say it till we’re blue in the face - FS companies need to do more to improve their users’ financial literacy. And that goes for kids too.
COP26 is over. But the climate emergency is still with us. The headlines might say otherwise but I got the feeling that very little progress was made on climate change. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

Simon Taylor is joined by some great guests to talk about the future of bank branches. Will they open up after the pandemic? Do we still need them or have we seen the last of the bank branch?

Sam Maule and Jason Bates are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: the US bank results are in and we analyse the fall out; Marqeta eyes an IPO as SoFi applies for a fintech charter and your weekly wacky Wirecard roundup.

Simon Taylor is joined by some great guests to discuss how the financial landscape of Africa is changing and the ways in which fintechs are playing their part.

TITLE: NEWS / INSIGHTS Simon Tayor and Jason Bates are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Square's new valuation; 16 EU banks team up to take on Visa and Mastercard and we keep ypu updated with the new unravellings in the Wirecard story.

Simon Taylor is joined by some great (and very international) guests to talk about the future of fintech hubs. Do we need them? Is location no longer important post-pandemic?

Simon Taylor and David Brear are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: the Wirecard scandal continues to unfold and UK fintechs get swept up in its wake, and we speak to some of the companies directly affected, Chime launch a credit card, and Galileo offers everyone the chance to launch a credit card.

Jason Bates and Simon Taylor are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Goldman Sachs teams up with another tech giant as it launches credit lines on Amazon, Monzo raise funding but lose valuation and WhatsApp launches payments in Brazil. All this and much much more on today's FIntech Insider News.

Sam Maule is joined by some great guests to discuss the state of the underbanked in the US and how COVID-19 is affecting this group of underserved people.

Sarah Kocianski and Ross Gallagher are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Vivid Money launches digital banking services in Germany; the pandemic savings surge forces Goldman to shut Marcus to new UK clients; and Islamic finance startup Wahed closes $25M funding round to grow their Saudi Arabia hub.

Sarah Kocianski is joined by some great guests from Equinix, Mastercard and RTGS to discuss the long-term business transformation and the need for agile infrastructure in financial services organisations in response to the COVID-19 crisis.

Adam Davis and Sarah Kocianski are joined by some great guests to discuss open finance - what it is, how is could work and what learnings it could take from open banking, with an expert panel of guests from Plaid, RBS and the OBIE.

David Brear and Simon Taylor are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: The challenges facing challenger banks in the current climate, Freetrade’s record-breaking raise and PayPal sees a rise in 'silver tech' as older generations test digital payments for the first time. All this and much more on today's episode!

Sarah Kocianski and Adam Davis are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: A round up of the pandemic and financial aid stories on both sides of the pond; Sofi and Samsung Pay team up for a debit card; and Mastercard's massive new pledge for financial inclusion.

Simon Taylor and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: RBS closes Bó, big banks book $50bn against bad loans in the wake of corona, and a round-up of the more international stories of the week.

Sam Maule is joined by John Pitts, Policy Lead, and Niko Karvounis Product Lead at Plaid to talk all things data, customer driven innovation, their European expansion and much more.

David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.
Welcome to episode 5 of our new video series, Decoding: Banking as a Service!

11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.
Welcome to episode 4 of our new video series, Decoding: Banking as a Service!
Welcome to episode 3 of our new video series, Decoding: Banking as a Service!
Welcome to episode 2 of our new video series, Decoding: Banking as a Service!

Welcome to episode 1 of our new video series, Decoding: Banking as a Service!

When people discuss 'banking being broken', they often refer to the technology itself. However, that isn't necessarily the case.

Minimum Lovable Brand | 11:FS Explores

In this video, our Head of Research, Sarah Kocianski, unpacks exactly how banks make money - with the handy edition of a super cool lightboard!

Fintech is only 1% finished. But what do we mean by that? Simon Taylor, Head of Ventures at 11:FS takes us through the landscape of financial technology in this Lightboard edition of 11:FS Explores.

In this episode of 11:FS Explores, Adam Davis picks apart Open Finance, and what we have to look forward to if this technology became a reality.
Inclusive design is a mindset and a process that suggests that you should bring as many people as possible - and the most diverse of voices that you can - into your product design product process, so that you're being truly inclusive. It's designing with people rather that just at them. Charlotte Fereday, Product Director, Ventures, explains what inclusive design is, why it's important, how you can design more inclusively, and answers - how possible is truly inclusive design?

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...


The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

