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Get the latest news and insights from the retail banking space.
The next generation of financial services has to be truly inclusive
We all employ a user-centred design (UCD) approach to inform what products we build and how they should work, but all that customer insight gives us one oft-overlooked learning: the actual language customers use to speak about their problems.
Banks: it's time to break free of your legacy tech
You don’t have to spend much time in retail banking before you come across legacy systems - a catch-all term often used to explain why banks are so slow and unresponsive.
Financial exclusion and the gender gap in the Middle East
Tucked away in a small corner of the WeWork offices in Aldgate Tower, I sat down with Ross Gallagher. Financial inclusion is the touchstone on financial products for Ross. Regular host of the Fintech Insider podcast with a history in financial services consulting and research. Ross is known around the office as a tupperware fiend and always up for a laugh but as with many people who work for 11:FS he has a real passion for finance and financial inclusion in particular.
Reaching unbanked migrant workers in the Middle East
In a recent report EY point out that the big advantage the UK has in “Fintech” is it’s progressive policy from Government and Regulators. This post examines the latest policy the regulatory sandbox; to understand how it might work, what companies entering it need to know, and how other jurisdictions could repeat the trick. Can it help financial services be a bit more awesome?
Private banking: get truly digital or get left behind
Recently, Nick Miller, Senior Ventures Strategist at 11:FS, published an article on why ESG investing is broken. If you haven't already, go and give it a read before you dive into this one.
Fintech's climate fight starts with changing consumer behaviour
This week on Fintech Insider News David, Jason and Simon were joined by Innovate Finance’s Sophie Winwood and making his Fintech Insider debut, Banking Editior at The Economist, Patrick Lane, to tackle the latest news from the last week. Listen to the episode in full here or play and read below
Why are banks so scared of changing their tech?
Banks are having a midlife crisis. Their tech is at that stage where it’s old enough to gather regrets. Lots of them. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.
What does the future hold for crypto regulation?
Everyone’s got a bike these days, right? How many bikes would you admit to owning? Is your ‘multi-bike’ strategy paying off? Now ask yourself the same questions about your use of cloud.
Europe's open banking is leaving the US in the dust
While I was COO at Revolut, Vlad Yatsenko - the company’s Co-Founder & CTO - commented a number of times about how opportunity cost of time is typically the biggest cost in a scaling company, and I’ve come to realise this is more and more true.
What's hot in Southeast Asian digital banking?
The digital banking scene in Southeast Asia is hot right now. Over the past two years, it’s experienced some rapid changes. Changing regulations have triggered a mass of new players entering the market.
Top 6 things to think about when reimagining your partnership strategy
In this guest blog Bailey Kusar, co-founder and CEO of Toucan, examines how open banking can be used to deliver services that better support people with mental health conditions to manage their finances.
Most people in FS don't understand how it all fits together
James Safford is a name you might not be familiar with from the 11:FS team. He’s starred in a couple of our shows with brilliant insights on what’s going on in the fintech space. James is a Market Research Analyst working on the 11:FS Pulse platform delivering insights into customer journeys globally. I took a moment to sit down with James and talk to him about how things differ working in fintech compared to publishing, and why he moved into the space after deciding against a lifelong dream.
4 fintechs teaching the UK about money
We’ll say it till we’re blue in the face - FS companies need to do more to improve their users’ financial literacy. And that goes for kids too.
Banks should use Open Banking to drive environmental behaviour change
COP26 is over. But the climate emergency is still with us. The headlines might say otherwise but I got the feeling that very little progress was made on climate change. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.
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424. Interviews: Plaid on customer driven innovation, data access and US open banking
Sam Maule is joined by John Pitts, Policy Lead, and Niko Karvounis Product Lead at Plaid to talk all things data, customer driven innovation, their European expansion and much more.
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423. News: Global bank profits tumble as US deposits grow
Simon Taylor and Adam Davis are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: 100% backed business loans; big banks results are in and corona is hitting their profit margins hard and even Animal Crossing's Bank of Nook is slashing its interest rates in an unwelcome reflection of the real world.
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420. Insights: How the COVID-19 pandemic will accelerate digital financial services
11:FS's David Brear, Simon Taylor, Sarah Kocianski and Benjamin Ensor come together to talk about the impact of the COVID-19 pandemic on the financial services industry.
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64. Covid-19: Who will come out stronger?
Sarah Kocianski and Nigel Walsh are joined by a panel of guests to talk through Covid-19 and what this might mean for the insurance industry going forward! All this and much much more on today's Insurtech Insider!
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419. News: Fintechs step up to distribute relief funding
Sarah Kocianski and Simon Taylor are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Starling and OakNorth join coronavirus loan programme, US fintechs to help distribute coronavirus aid, and a women-only neobank is coming to Brazil.
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417. News: SoFi snaps up Galileo for $1.2b
David Brear and Simon Taylor are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: SoFI's $1.2bn takeover of Galileo; Kabbage cuts off its funding and the FCA allow selfies as ID.
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416. Interviews: Varo Money - the first fintech to get FDIC approval
Sam Maule is joined by Varo Money COO, Wesley Wright, to talk about how the company came to be, their goals of financial inclusion and their recent FDIC insurance approval.
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415. News: Major US banks protect employees as start-ups stall
David Brear and Eric Fulwiler are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: US banks to halt lay-offs, start-ups may be barred from stimulus, and April Fools in the age of coronavirus.
Fintech Insider USA: Michael Schlein, Accion (S1E3)
Welcome to a brand new show brought to you by 11:FS! This is Fintech Insider USA where our host Sam Maule will be joined by the movers and shakers in the US fintech industry. In today's episode, Sam Maule is joined by Michael Schlein at Accion!
Fintech Insider USA: Lowell Putnam, Plaid (S1E2)
Welcome to episode 2 of Fintech Insider USA where our host Sam Maule will be joined by the movers and shakers in the US fintech industry. In today's episode, Sam Maule is joined by Lowell Putnam at Plaid!
Fintech Insider USA: New York Fintech Week (S1E1)
Welcome to a brand new show brought to you by 11:FS! This is Fintech Insider USA where our host Sam Maule will be joined by the movers and shakers in the US fintech industry. Stay tuned for some incredible interviews with some of the brightest and the best from the New York Fintech Scene.
Bonus: Interview with Richard Davies TSB Design Competition
Sarah Kocianski had the opportunity to speak to Louise Smith, Chief Digital Officer at Lloyd's of London about digital transformation and the future of the famous underwriting rooms!
11:FS Explores: Legacy banking systems ft. David M. Brear
David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.
Decoding: Banking as a Service - Episode 5
Welcome to episode 5 of our new video series, Decoding: Banking as a Service!
11:FS Explores: Digital R.I.C.H.E.S ft. David M. Brear
11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.
Decoding: Banking as a Service - Episode 4
Welcome to episode 4 of our new video series, Decoding: Banking as a Service!
Decoding: Banking as a Service - Episode 3
Welcome to episode 3 of our new video series, Decoding: Banking as a Service!
Decoding: Banking as a Service - Episode 2
Welcome to episode 2 of our new video series, Decoding: Banking as a Service!
Decoding: Banking as a Service - Episode 1
Welcome to episode 1 of our new video series, Decoding: Banking as a Service!
It's not the technology - Why banking is broken ft. Ewan Silver
When people discuss 'banking being broken', they often refer to the technology itself. However, that isn't necessarily the case.
Microservices architecture - Asynchronous systems ft. Vaughan Sharman
Minimum Lovable Brand | 11:FS Explores
How banks make money - UK retail banking ft. Sarah Kocianski
In this video, our Head of Research, Sarah Kocianski, unpacks exactly how banks make money - with the handy edition of a super cool lightboard!
Fintech is only 1% finished - The fintech market ft. Simon Taylor
Fintech is only 1% finished. But what do we mean by that? Simon Taylor, Head of Ventures at 11:FS takes us through the landscape of financial technology in this Lightboard edition of 11:FS Explores.
What is Open Banking? | 11:FS Explores
In this episode of 11:FS Explores, Adam Davis picks apart Open Finance, and what we have to look forward to if this technology became a reality.
What Griffin are going to do now they have their banking licence with CCO Adam Moulson | Spotlight
Inclusive design is a mindset and a process that suggests that you should bring as many people as possible - and the most diverse of voices that you can - into your product design product process, so that you're being truly inclusive. It's designing with people rather that just at them. Charlotte Fereday, Product Director, Ventures, explains what inclusive design is, why it's important, how you can design more inclusively, and answers - how possible is truly inclusive design?
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
