Europe

The financial services industry has faced an enormous amount of disruption in recent years. We’ve seen significant changes everywhere from payments to current accounts and investments accounts to modern credit products.

Guest author Richard Davies follows up his blog on leading agile at scale, with a deeper dive into principles of risk management in agile and for ecosystem development

ICYMI: Libra is here and a lot of people have a lot of questions, starting with: who owns the data?

In this design drill down, we’re exploring the different routes companies have taken to personify their artificial intelligence capabilities in an effort to build trust with customers and help them win with market demands.

One of our core values here at 11:FS is ‘everything on purpose and with purpose’. We even have a porpoise sticker (the puns keep coming) to celebrate it. It is what enables us to deliver fast, without waste and with relentless focus on outcomes. That and a kick-ass team. They often go together.

Over the course of the pandemic the UK's financial habits have changed, which is no surprise when you see how people's circumstances have been impacted:

2020 has been a turbulent year to say the least. Where the home office was once a luxury, for many of us, it’s now a staple. Almost overnight, we lost the immediacy of face-to-face communication. Information and ideas became buried within countless Slack, Google and email notifications, and the general office chit-chat that we loved to hate became a distant memory.

There’s been a huge leak of files from FinCEN, the US-based Financial Crime Enforcement Network. Over 2000 Suspicious Activity Reports (SARs) and hundreds of other documents appear to show how banks have been unable to prevent trillions in money laundering, tax avoidance and criminality over the past decade. But there's a more in-depth story to uncover here.

Guest author Richard Davies shares his reflections as he transitions from his role as Revolut’s COO to Non Exec at Revolut, and CEO of Allica Bank. As fuel for the future he looks at his learnings from Revolut as well as his wider experiences and inspirations over the last decade in financial services and fintech.

When clients come into the 11:FS office, shiny eyed and with an exciting mandate, it gets us super pumped to hear where they want help on their journey.

A banker keen to stay under the radar has written us an insider’s perspective on the TSB scandal. Going by the topical pseudonym of ‘The Stigcumbent’, who you may remember from this piece, they’ve written about the ups and downs of legacy banking and why TSB had to make its move. Read on to learn the full glory of legacy banking and where the future lies…

TL;DR The Bank of England wrote a report about digital currency. Could it replace your bank notes? Could it change financial services dramatically? Yes. But the much more interesting questions were why should a CBDC be created and how?

Returned funds, missed targets and plenty of outrage in the media. How have things gone so wrong for the BCR?

Simon Taylor interviews Nathan Bostock, CEO of Santander UK. Nathan explains how Santander is embracing the tech changes facing the banking industry, and the shifting customer behaviours in their interactions with the bank with the help of digital innovation.