Global

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jtbd

Venture building with Jobs to be Done

This was originally published as a New Insights article on 12th January 2024 exclusively for 11:FS Pulse users on the Pulse platform. Given this week's news that NatWest has made its banking app available on Apple Vision Pro, we thought it would only be right to make it available for everyone.

5min read
Article
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11:FS

11:FS has failed - We are closing down FIN

Did I click-bait you into reading this? Relax, we are not shuttering 11:FS, just a small part of it.

5min read
Article
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Culture

Leda Writes for Fintech Futures: The wand that chooses the wizard

Each week, Leda Glyptis, CEO of 11:FS Foundry creates #LedaWrites. This week her attention turns, once again, to women in financial services.

5min read
Article
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Wealth management

The future of fintech is mobile wealth

How cool would it be if you could subscribe to getting more wealth?

5min read
Article
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Design

Don't design financial products: design financial behaviour

You know they say you shouldn’t start a diet and give up smoking at the same time? Or get married and start a new job? Or whatever?

5min read
Article
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SMB Banking

The Race for the Remedies Fund

Seven years ago, the first new retail bank in the UK in almost a century got its licence to open, as Chris Skinner noted in a recent blog post. Now, there are nearly 50 banks in the pipeline: app-only startup banks, foreign exchange payment cards, personal financial management apps, business accounts, and more. How are they all going to make money? And how will they differentiate themselves enough to win the hearts of customers? In episode 228 of FinTech Insider, we discuss with guests from FinTech challenger banks Fidor, Starling Bank, and Loot.

5min read
Article
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Culture

Leda Writes for Fintech Futures: Getting your executives on the journey

Every Thursday, Leda Glyptis, 11:FS Chief of Staff creates #LedaWrites. This week she turns her attention to innovation in big banks and why partners, vendors and many more should take caution when talking to innovation.

5min read
Article
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Cloud

Strangling the big ball of mud

Core banking might not be the sexiest of subjects, but if you don’t get it right, your bank will suffer financially and lose its edge to the truly digital competitors coming your way. But how do you strengthen your core when you’re stuck with a Frankenstein legacy system? In episode 225 of FinTech Insider Insights, we break down what you need to do.

5min read
Article
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Culture

The ROI of Fruit

Last week, the Securities and Exchange Commission (SEC) in the US published an official report, following an investigation into a token sale by an organisation called The DAO, where it decided that these particular tokens the DAO were offering were in fact, securities and therefore subject to the requirements of the federal securities law in the US. Read the full story via Fintech Insider News here.

5min read
Article
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Innovation

Leda Writes for Fintech Futures: go hug your innovation team

Each week, Leda Glyptis, CEO of 11:FS Foundry, creates #LedaWrites. This week, with the aid of Bryan Adams lyrics, on why the best is yet to come.

5min read
Article
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Partnerships

Relationships: The 5 rules for success

Right now, every company is tackling how to handle the move to remote working. We made a decision recently to not return to the office until November and wanted to share how and why we got there.

5min read
Article
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11:FS Pulse

Second Annual 11:FS Pulse Awards: Best Incumbent Strategy

The ability to get users through the onboarding process quickly and painlessly has never been more in demand, with Signicat reporting an average drop-off rate of 52% during the onboarding processes of Europe’s retail banks in 2018.

5min read
Article
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11:FS Pulse

Second Annual 11:FS Pulse Awards: Best Onboarding Experience

The consulting firm CG42 recently reported that it expects the ten largest banks in the US to lose $159 billion in deposits to smaller competitors over the next year.

5min read
Article
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11:FS Pulse

Second Annual 11:FS Pulse Awards: One to Watch

You may have noticed from our newsletter (sign up here) and podcast (listen here or click play just below) that we’re celebrating our second birthday at 11:FS. It’s also Fintech Insider’s 200th episode. So to make it extra special we’ve done a roundtable with some of the most vital people in the 11:FS team who don’t normally get behind a microphone.

5min read
Article
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11:FS Pulse

Second Annual 11:FS Pulse Awards: Best Advertising Campaign

Users of Pulse will no doubt be familiar with our visual design rating, which sits at the bottom of each post and gives our analysts’ view on a journey’s design strengths.

5min read
1061
podcast
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Fintech Insider

1061. Insights: The advice gap: Are banks helping customers or protecting themselves?

Advice is regulated and personalised. Guidance is broader and safer - but that line is starting to blur.

46min listen
1060
podcast
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Fintech Insider

1060. News: NatWest, HSBC & Lloyds face new rules, Adyen drops €750m and Revolut steps into the real world

Host Laura Watkins - Director of Media and Marketing at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.

59min listen
1058
podcast
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Fintech Insider

1058. News: Revolut’s $200bn ambition, TikTok’s creator card, and Lloyds digitises homebuying

Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.

58min listen
1057
podcast
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Fintech Insider

1057. Insights: From inertia to advocacy: Rethinking customer loyalty in fintech

What does customer loyalty really mean in financial services - and has it ever been real? In this episode of Fintech Insider Insights, Kate Moody is joined by Rosie Lee, Jas Shah, and Alex Johnson to unpack the shifting nature of loyalty in a world where switching is easier than ever.

52min listen
1056
podcast
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Fintech Insider

1056. News: AI is everywhere: FCA's open finance roadmap, Google’s Global AI, and the Lloyds' boardroom

Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.

65min listen
1055
podcast
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Fintech Insider

1055. Insights: What happens when embedded finance grows up? With Pleo and Mastercard

In this episode of Fintech Insider Insights, in partnership with Pleo, host Benjamin Ensor is joined by Jeppe Rindom (Co-Founder & CEO at Pleo) and Tulsi Narayan (EVP, Commercial and New Payment Flows, Europe at Mastercard) to explore the next phase of embedded finance — as it evolves from a handy feature into critical infrastructure.

45min listen
1054
podcast
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Fintech Insider

1054. News: Jamie Dimon raises the alarm, Barclays brings back branches, NatWest and Sainsbury's join forces

Host Laura Watkins - Director of Media and Marketing at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.

71min listen
1053
podcast
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Fintech Insider

1053. Insights: Agentic payments: Revolution or just better orchestration?

Benjamin Ensor is joined by Rory O’Neill, Sahar Attaripour, and Sam Boboev to explore the rise of agentic payments - a fundamental shift from executing transactions to delegating intent.

56min listen
1052
podcast
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Fintech Insider

1052.News: AI agents are trading, Monzo is retreating, and Wise is coming for the banks

Host Ross Gallagher - Head of Consulting at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.

71min listen
1050
podcast
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Fintech Insider

1050.News: Starling launches UK’s first agentic AI banking, Paymentology’s WhatsApp neobank and Turkey SEPA expansion

About this episode: Host Laura Watkins - Director of Media and Marketing at 11:FS is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: David Sullivan -

68min listen
1048
podcast
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Fintech Insider

1048. News - After Dark: Robinhood's family plan, Irish banks team up to take on fintechs, and did Year in Monzo go too far?

Our expert host Ross Gallagher, and co-host Jamie Campbell, Co-CEO of 11:FS Holdings, present Fintech Insider News live from Village Underground in London, joined by some fantastic guests to discuss some of the interesting fintech and financial services stories of the week.

57min listen
1047
podcast
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Fintech Insider

1047. Insights: Can you launch a start-up in 2026? Live from J.P. Morgan Payments

Recorded live from J.P. Morgan’s e-commerce and fintech forum, 11:FS CEO David M. Brear is joined by an all-star panel to tackle a deceptively simple question: can you still launch a startup in 2026?

53min listen
1046
podcast
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Fintech Insider

1046. News: Revolut is a bank, Lloyds wants to be a fintech - we're just as confused as you

Host Benjamin Ensor - Director of Research and Strategy at 11:FS is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.

53min listen
1045
podcast
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Fintech Insider

1045. Insights: Has the banking battlefield evolved - and is Revolut built for it?

For years, banking has been framed as a battlefield: incumbents defending their turf while fintech challengers attack with better tech and customer experience. But in 2026, that picture may have changed.

50min listen
1044
podcast
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Fintech Insider

1044. News: International Women’s Day: Why the future of wealth is female - and how fraud disproportionately affects women

Host Laura Watkins (Director of Media and Marketing at 11:FS) is joined by a brilliant panel to unpack these topics before diving into some of the biggest fintech stories of the week.

60min listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen