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Learn about the latest FS trends and news, from industry experts.
Celebrating 100 episodes of Insurtech Insider
It feels more than a little bewildering to be reflecting on 100 episodes of Insurtech Insider. In that time, we’ve seen insurtech go from being a concept to an actual (big!) thing.
Crypto is changing our financial literacy (for the better)
Crypto is democratising finance and it’s a beautiful thing to see.
You’re building the first banking ecosystem on Mars. Where do you begin?
For this edition of After Dark, the live recording of our Fintech Insider podcast, we went for something a little bit different. Presenting After Dark: Starting from scratch, the short story... Check out the video here.
4 onboarding journeys from exciting Australian fintechs
Onboarding is an essential part of the user experience. Last year, over 50% of customers applying for digital retail banking threw in the towel before they’d finished.
Why finbot accessibility will make you the next industry disruptor
Finbots are financial chatbots that, at the lowest level, can answer customer questions and perform basic tasks such as providing account balances or updating personal information.This article was written by Jilly Li - an Eleven intern who recently spent an action-packed six weeks in the Consulting and Research team. Alongside conducting customer research, identifying market opportunities and learning all about the business, she also wrote this awesome article. If you’re passionate about changing the fabric of financial services, check out our careers page.
US fintechs using design to create impactful savings products
Credit cards are a mainstay of American life. As many parents teach their kids, using a credit card responsibly from a young age can lead to both financial and practical benefits later in life, such as better rates on loans and greater access to housing.
Tried and tested org design: learnings to help you find the right strategy
In this guest blog, Rafael Plantier - country manager for the UK and Ireland at Tink, discusses the results of their latest research into the status of European bank's APIs, two months on from the PSD2 deadline.
Agile isn’t the silver bullet you thought it was
When seventeen self-professed ‘organisation anarchists’ sat down one day in the Wasatch Mountains of Utah, they probably didn’t realise the extent to which their words would impact the world. A sea change in management thinking, scores of new words added to the global lexicon and widespread shunning of old methodologies – the Agile Manifesto was the early trumpet call which heralded the phenomenal rise of global tech giants. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.
Design drill down #3
In this design drill down, we’re looking at products and services that have gone back to the drawing board to solve a problem in a new innovative way.
Building a bank? Here’s why you should use Kotlin
Backend development for greenfield banking requires a special set of needs. We use Kotlin as our programming language. Here’s why.
Org design isn't a people chart, it's the foundation of a good company culture
2017 is drawing to a close, it’s been an amazing year for fintech and banking, there’s been so many changes, new companies, products, services and innovation across the industry. For a full rundown of the best (and worst) stories from 2017, listen to our After Dark Christmas Special where we recap the whole year. However, as 2018 is fast approaching, we’re looking ahead and getting some predictions in for the next year. We asked the 11:FS co-founders and team and our Fintech Insider News community what they thought would be the big themes of 2018. The biggest topics were as follows:
11:FS wins the three-peat at the British Bank Awards
I am a big basketball fan. It was my love, my passion, before I really even knew what financial services was. Back then my life was focused on how good my crossover was, how clean my kicks were and whether I could dunk rather than whatever it is I do today as the CEO of 11:FS!
Why we decided to build an operating system
Up until recently, if you wanted to launch a financial product, you either had to work directly with the deep financial infrastructure yourself or use a core banking system, which has all sorts of rules and parameters, to interact with the financial infrastructure.
Want to build better customer solutions? Ask better questions
With 11:FS Pulse you can.
Design drill down #2
In our third design drill down, we’re looking at how new approaches to insurance can bring innovative uses of technology, turn claim making into an enjoyable experience and bring a fresh perspective to big life decisions.
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1044. News: International Women’s Day: Why the future of wealth is female - and how fraud disproportionately affects women
Host Laura Watkins (Director of Media and Marketing at 11:FS) is joined by a brilliant panel to unpack these topics before diving into some of the biggest fintech stories of the week.
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1043. Insights: Inside HSBC Innovation Banking UK’s future with CEO Emily Turner
In this episode of Fintech Insider, David M. Brear sits down with Emily Turner, the newly appointed CEO of HSBC Innovation Banking UK, for a conversation about leadership, innovation, and the future of fintech in the UK.
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1041. Insights: How to build a high-performing product team
In this episode of Fintech Insider Insights, Kate Moody is joined by an expert panel of product leaders to unpack a question every startup and scale-up eventually faces: how do you build the dream product team?
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1040. News: Is this a once in a generation opportunity to change up the UK payments system?
Host Ross Gallagher, Head of Ventures at 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
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1039. Insights: Stablecoins, clearing and the future of payments with Emma Hagan, UK CEO of ClearBank
In this episode of Fintech Insider, David M. Brear sits down with ClearBank’s UK CEO, Emma Hagan, to explore how the UK’s first new clearing bank in over 250 years is reshaping financial infrastructure from the ground up.
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1038. News: What happens when the world's biggest YouTuber buys a fintech?
Host Kate Moody, Customer Strategy Director at 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
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1037. Insights: Shaping safe AI innovation - Live from the FCA’s Supercharged Sandbox Showcase
In this special live edition of Fintech Insider Insights, recorded at the FCA’s Supercharged Sandbox Showcase, David M. Brear is joined by leaders from the regulator, industry and the technology ecosystem to unpack the UK’s first AI-focused regulatory sandbox.
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1036: News: Checkout strikes a chord with Spotify as Nubank, Revolut and Starling set their sights on the US
Host Benjamin Ensor, Director of Research and Strategy at 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
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1035: Insights: Six predictions that will reshape customer experience in financial services
What’s next for fintech UX in 2026? Ross Gallagher, Head of Consulting at 11:FS, is joined by some great guests to break down six financial services UX predictions from the latest 11:FS Pulse Report, covering the shifts shaping digital banking, customer experience, onboarding, product design, and user research.
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1032. News: Revolut heads to Peru, Stream raises $90m, and… are you dead?
Host Kate Moody, Customer Strategy Director at 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
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1031: Insights: How OpenAI is changing the future of financial services
On this week’s episode, host David Barton-Grimley is joined by Matt Weaver, Head of Solutions for EMEA at OpenAI, to explore the impact OpenAI is having on the financial services industry - and the meaningful collaborations taking place between the sector and the AI innovation giant.
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1030. News: Nala and Noah partner on cross-border stablecoins – is a 10% US credit card interest cap coming?
Host Laura Watkins, Director of Media & Marketing at 11:FS, is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
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1029. Insights: How AI is reshaping consumer-focused banking
On this week's episode, David M. Brear is joined by some great guests to tack a question on every bank and fintech leader’s mind: is AI redefining consumer-focused banking in 2026?
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1028: News: Flutterwave buys Mono, PicPay files for a US IPO, and Jamie Dimon is ready to share JPMorgan’s ‘secret sauce’
In a fresh wave of fintech consolidation and strategic moves, Flutterwave has acquired Mono. JPMorgan has launched its Special Advisory Services initiative to give key clients access to consulting services drawn from the bank’s own practices. PicPay has filed for a U.S. IPO, and Mercury has applied to the OCC for a national bank charter.
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1027: Insights: Lights, camera, transactions- engineering payments at a global scale with JP Morgan and Netflix
David M. Brear, Group CEO at 11:FS, sits down with two heavyweights in the payments world: Tracy Birdsall, Managing Director and Head of EMEA & APAC, Merchant Services Sales, at J.P. Morgan Payments, and Kristen Morrow-Greven, Vice President and Head of Global Payments at Netflix.
3 ways AI is shaking up UX in financial services | 11:FS Explores
The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?
What are fintechs? - Decoding: Banks
Ever wanted to know what’s going on behind the scenes every time we make a payment?
How does banking regulation work? - Decoding: Banks
Regulation is essential. It stops banks from going bust or behaving badly.
How has software evolution influenced banking? - Decoding: Banks
The invention of the computer revolutionised banking in the 1950s.
How does lending work? - Decoding: Banks
Lending has been around for thousands of years and is one of the cornerstones of banking.
How can traditional banks win on the banking battlefield? - Decoding: Banks
They're down, but they're not certainly not out.
How do card networks operate? - Decoding: Banks
Mastercard and Visa are the two biggest credit card networks in the world.
How has the banking battlefield evolved? - Decoding: Banks
We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
