How are banks and fintechs planning for a digital future.

This article was originally published in February 2021. In light of a looming cost-of-living crisis, soaring inflation and spiralling interest rates, we feel it’s more relevant now than ever. So, after a bit of tinkering, we’ve republished it. Enjoy.

Markets, from the UK through to Hong Kong and the US, have become highly competitive. With more choice than ever before, how do you make your proposition stand out?

One of the dirty secrets of the fintech and banking community is that everyone thinks that everyone else understands how it all works and that they’re the only one who doesn’t really get it.

11:FS Pulse has brought competitor insights to life. Now we’re going further, involving the entire community to redefine and continually advance what the ‘best’ means in digital financial services.

In this guest blog Bailey Kusar, co-founder and CEO of Toucan, examines how open banking can be used to deliver services that better support people with mental health conditions to manage their finances.

There’s a lot of positivity, creativity and excitement within game developer communities. People are flocking to games for entertainment and there have never been more tools to create them.

Price walking [common in the insurance industry] a form of price discrimination whereby existing customers, especially long-standing customers, incur a loyalty penalty over new customers. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

James Safford is a name you might not be familiar with from the 11:FS team. He’s starred in a couple of our shows with brilliant insights on what’s going on in the fintech space. James is a Market Research Analyst working on the 11:FS Pulse platform delivering insights into customer journeys globally. I took a moment to sit down with James and talk to him about how things differ working in fintech compared to publishing, and why he moved into the space after deciding against a lifelong dream.

This past weekend an estimated 177m people tuned in as Matthew Stafford’s (strong surname BTW) LA Rams defeated the Cincinnati Bengals at Super Bowl LVII.

Continuous improvement is a huge focus at 11:FS. We’re always looking for the 1% improvements and 10x ideas (and everything in between) that will drive us forwards.

Providing the best service to have the largest market share. That’s what banks want to be and want to have. And for a very long time they did.

We’ll say it till we’re blue in the face - FS companies need to do more to improve their users’ financial literacy. And that goes for kids too.

The killer digital wallet will not come from a fintech company - it will come from a social media platform. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

The UK is in the grip of a mental health crisis. Twin pillars of Covid and a cost-of-living crisis have pushed our collective anxiety to dizzying levels. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

COP26 is over. But the climate emergency is still with us. The headlines might say otherwise but I got the feeling that very little progress was made on climate change. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.