How are banks and fintechs planning for a digital future.

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The real differentiator in financial AI won't be intelligence. It will be trust.

If you listened to the headlines, you'd think the competitive race in financial services is about one thing: building the smartest AI. We think that's the wrong way to look at it.

5min read
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Banks, it’s time to decide what kind of embedded banking player you are

Embedded banking without strategic intent is expensive theatre. Lots of APIs, lots of partnership announcements, lots of pilots, but not much revenue. And that’s the risk facing corporate banks right now.

3min read
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In Saudi fintech, every transaction can be a path to financial growth

As the Saudi fintech market matures, a new challenge is emerging. Most fintech interactions, whether payments, BNPL, or other services, remain fundamentally transactional.

3min read
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Financial services must move beyond inertia to cultivate long-term loyalty

Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.

4min read
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The rise of subscription banking and why it needs to fit into customers' lives

As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.

5min read
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Vertical Agentic AI is the next frontier for value creation In financial services

Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.

6min read
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Why the future of fintech depends on empowering SMBs

While consumer-focused fintech has seen waves of innovation since the early 2000s, the small and medium-sized business (SMB) sector has remained comparatively underserved.

2min read
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Agentic AI is reshaping financial services

Unlocking agentic AI’s upside demands rethinking how humans and systems share control, rebuilding data and API foundations, and scaling autonomy in measured steps with rigorous human-style QA

10min read
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How digital payouts offer a competitive edge to insurers

In the highly competitive insurance sector, customer experience is a critical differentiator. While insurers focus on policy features and premiums, the claims payout process is often overlooked, creating a significant point of friction.

3min read
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Culture

I’ve incentivised innovation, why isn't my team innovating?

At one of our Truly Digital After Dark events, Anne Boden said “if you call yourself digital, you’re not digital”.

4min read
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11:FS Pulse

5 fintechs to watch in Asia

The fintech scene in Asia is booming. In recent years, the region has developed rapidly, with a diverse array of startups and established banks transforming how financial services are delivered and consumed.

4min read
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How internal adoption fuels successful embedded finance solutions

Payments in the Middle East are evolving. The payments landscape in the Middle East has stood at an important tipping point for some time.

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We won Consultancy of the Year 2025!

The U.S. Treasury and the Office of the Comptroller of the Currency (OCC) both hit the headlines with fintech-related announcements. Treasury released a 222-page report on the subject of Nonbank Financials, Fintech, and Innovation, while the OCC almost immediately followed with the news that it would finally begin accepting National Bank Charter applications from fintechs, in line with Treasury recommendations.

3min read
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Insurtech Insider

73. News: Lemonade post a positive Q2 as Zurich struggles with the pandemic

Sarah Kocianski and Nigel Walsh are joined by a panel of guests to talk through the latest news in the insurance and insurtech space!

59min listen
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Fintech Insider

455. News: Funding, funding and more funding - Robinhood, Form3, Habito & BCR Pool E

Simon Taylor and David Brear are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: fintech funding as Robinhood’s valuation grows… again! In the UK Form3 and Habito get funding and BCR Pool E is awarded, and Citi accidentally Paid $900M Paid In Error to Revlon and now they want it back. All this and much more on today's show

54min listen
453
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Fintech Insider

453. News: Can F2 solve Facebook’s problems & will Amex buy Kabbage?

Sam Maule and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days in US financial services and beyond including: Facebook rolls out its Facebook Financial Initiative; AmEx in talks to buy Kabbage and Robinhood blows past rivals in day trades, and much much more!

1h01 listen
452
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Fintech Insider

452. Insights: Banking as a Service - the tech behind fintech

Simon Taylor is joined by some great guests from two of the biggest banking as a service providers from both sides of the Atlantic, GPS and Galileo, to lift the lid on this industry niche that's blowing up right now

53min listen
451
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Fintech Insider

451. News: Varo Money gets their charter & Google Pay's new banking partners

Ross Gallagher and Simon Taylor are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Varo Money get their full national charter; Google teams up with 8 US banks to offer digital bank accounts by 2021 and Wirecard processed payments for the mafia.

1h07 listen
450
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Fintech Insider

450. Insights: The rise of Australian digital banking

Simon Taylor is joined by some great guests to talk about the growth and impact of digital banking in the APAC region, with a special focus on Australia.

41min listen
449
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Fintech Insider

449. News: Can fintech fast track our economic recovery?

Simon Taylor and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: The UK's Fintech industry is "firing on all cylinders" as big banks’ profits fall; we look at why investing is booming despite the pandemic; and JPMorgan Chase partner with Marqeta to offer virtual cards.

1h08 listen
448
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Fintech Insider

448. Insights: Do we still need bank branches?

Simon Taylor is joined by some great guests to talk about the future of bank branches. Will they open up after the pandemic? Do we still need them or have we seen the last of the bank branch?

59min listen
71
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Insurtech Insider

71. News: Insurance acquisitions and casualties

Sarah Kocianski and Nigel Walsh are joined by a panel of guests to talk through the latest news in the insurtech and insurance world!

1h02 listen
447
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Fintech Insider

447. News: Can finance ever be fully democratised?

Simon Taylor and Ross Gallagher are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Robinhood abandons its UK launch amid criticism of their platform; Klarna reins in their lockdown lending and Monzo re-launch their Plus product.

1h06 listen
445
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Fintech Insider

445. News: Winners and losers in US banks’ results; SoFi’s charter and Marqeta’s IPO

Sam Maule and Jason Bates are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: the US bank results are in and we analyse the fall out; Marqeta eyes an IPO as SoFi applies for a fintech charter and your weekly wacky Wirecard roundup.

1h03 listen
444
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Fintech Insider

444. Insights: African fintechs: transforming the continent's financial landscape

Simon Taylor is joined by some great guests to discuss how the financial landscape of Africa is changing and the ways in which fintechs are playing their part.

52min listen
70
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Insurtech Insider

70. LGBT+ and insurance - Make no assumptions

Sarah Kocianski and Nigel Walsh are joined by a panel of guests to talk through LGBT+ and insurance. What is the state of diversity and inclusion in the industry and what specific products is there available for the LGBT+ community? All this and much much more on today's Insurtech Insider!

48min listen
443
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Fintech Insider

443. News: Square’s $55bn valuation - a wakeup call for big banks?

TITLE: NEWS / INSIGHTS Simon Tayor and Jason Bates are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Square's new valuation; 16 EU banks team up to take on Visa and Mastercard and we keep ypu updated with the new unravellings in the Wirecard story.

1h04 listen
442
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Fintech Insider

442. Insights: Are fintech hubs dead?

Simon Taylor is joined by some great (and very international) guests to talk about the future of fintech hubs. Do we need them? Is location no longer important post-pandemic?

51min listen
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen