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Customer research, user testing and feedback loops for FS products.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
Why the future of fintech depends on empowering SMBs
While consumer-focused fintech has seen waves of innovation since the early 2000s, the small and medium-sized business (SMB) sector has remained comparatively underserved.
Feature benchmarking: How UK banking apps stack up
Recap the biggest live show Fintech Insider: After Dark has ever done below. Listen back here or stream below as Jason, Simon and a panel of special guests tackle some of the biggest and silliest stories of the week.
How Lloyds is putting more money in customers’ pockets by tackling £23bn in unclaimed benefits
Loyalty is broken. ‘We appreciate your loyalty’ greetings don’t fool anyone. Most of us can recall crappy experiences.
5 fintechs to watch in Asia
The fintech scene in Asia is booming. In recent years, the region has developed rapidly, with a diverse array of startups and established banks transforming how financial services are delivered and consumed.
How building societies can own the homebuying space
Looking to crypto and seeing it simply as a speculative asset class is a common mistake for financial institutions and even regulators. But if you start to look beyond the headlines, you can see there’s untapped potential for banks to better serve the SMB market.
Subscription trends to watch in 2025
The FCA have just published their feedback to the Call For Input (CFI) on open finance. Over 160 organisations responded to the call, the results of which are being watched by financial bodies, regulators and companies the world over.
Introducing the new Brand Page on 11:FS Pulse
Bonjour! Comment allez-vous? France’s fintech star is rising. With over 1100 of them based in the capital alone, junior minister Cédric O has promised that Paris will eclipse London as the fintech hotspot in Europe in the near-distant future.
The forever banks - how private banks are still unfazed by disruption
11:FS has come a long way in a short time, and as the company has grown up, so must the branding. It's time to sit down, take stock of how we look and sound and fine-tune our identity.
Fintech will unlock the true essence of Islamic finance
Fintech has a big part to play in the fight against climate change and can help solve financial exclusion for millions worldwide. This article is the first in a trilogy on fintech for good. You can find the link to the second at the bottom of this one.
What does legacy really mean?
One notable group of firms are missing from the initial Libra founding members: banks. So what could Libra mean for them?
How crypto can change SMB banking, now
Months after the UK entered a coronavirus-induced lockdown and financial services firms are struggling to service their customers. Building a digital first approach now can alleviate immediate issues and set firms up for sustained customer success.
Stop obsessing over your competitors and get back to your customers
There is risk in everything. There is risk in getting out of bed in the morning. There is risk in not getting out of bed in the morning. There’s risk in leaving the house these days, particularly with C19 (which, if you’re a Londoner, might be confused with a particularly treacherous cycle route).
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426. Insights: How to design digital financials services for US SMBs
Sam Maule is joined by some great guests to talk about US SMBs - not specifically about their fight for funding in the wake of Covid-19 this time - but their options when it comes to banking more broadly, and how to design digital financial services that work for them.
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425. News: RBS close Bó - Why is building a new bank so hard?
Simon Taylor and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: RBS closes Bó, big banks book $50bn against bad loans in the wake of corona, and a round-up of the more international stories of the week.
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424. Plaid: customer driven innovation, data access and US open banking
Sam Maule is joined by John Pitts, Policy Lead, and Niko Karvounis Product Lead at Plaid to talk all things data, customer driven innovation, their European expansion and much more.
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424. Interviews: Plaid on customer driven innovation, data access and US open banking
Sam Maule is joined by John Pitts, Policy Lead, and Niko Karvounis Product Lead at Plaid to talk all things data, customer driven innovation, their European expansion and much more.
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65. News: Covid-19 - Worse than 9/11 and Katrina for the insurance industry
Sarah Kocianski and Nigel Walsh are joined by a panel of guests to talk through the latest and greatest news in the insurance space which are heavily focussed on Covid-19 and the insurance industry this week!
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423. News: Global bank profits tumble as US deposits grow
Simon Taylor and Adam Davis are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: 100% backed business loans; big banks results are in and corona is hitting their profit margins hard and even Animal Crossing's Bank of Nook is slashing its interest rates in an unwelcome reflection of the real world.
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422. Insights: the impact of coronavirus on US SMB Financing
Sam Maule is joined by some great guests in the US SMB space, to discuss the impact of the coronavirus crisis on US small businesses - at the time in which all the stimulus funding had already been given out.
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420. Insights: How the COVID-19 pandemic will accelerate digital financial services
11:FS's David Brear, Simon Taylor, Sarah Kocianski and Benjamin Ensor come together to talk about the impact of the COVID-19 pandemic on the financial services industry.
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64. Covid-19: Who will come out stronger?
Sarah Kocianski and Nigel Walsh are joined by a panel of guests to talk through Covid-19 and what this might mean for the insurance industry going forward! All this and much much more on today's Insurtech Insider!
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419. News: Fintechs step up to distribute relief funding
Sarah Kocianski and Simon Taylor are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Starling and OakNorth join coronavirus loan programme, US fintechs to help distribute coronavirus aid, and a women-only neobank is coming to Brazil.
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346. Insights: Jobs to be Done - The future of product design
Today's host, Ryan Garner is joined by some expert guests to bring you the latest episode of Fintech Insider Insights! Today we'll be focusing on everything JTBD, with insights from guests that know all about this space.
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260. Insights: Product Design in fintech and banking
On today’s show, our host Jason Bates is going to take a bit of a deep dive into the world of product design for digital products in fintech and banking. We're using the classic double diamond of design to explain just what matters most in designing products and how to deliver products that matter to customers.
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InsurTech Insider: Episode 16. Pet insurance
David's back and he joins Sarah and special guest Oke Eleazu to discuss all things pet insurance as well as some of the top insurance news.
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Insurtech Insider Episode 13: Vehicle Insurance Model Disruption
On the latest episode of Insurtech Insider, Sarah and Nigel are joined by insurtech insiders to give you the very latest in insurtech. Joining our hosts are Freddy Macnamara, CEO of Cuvva, Tobi Taupitz, CEO and Founder of Laka, and David Williams, Technical Director at AXA.
Bonus: Interview with Richard Davies TSB Design Competition
Sarah Kocianski had the opportunity to speak to Louise Smith, Chief Digital Officer at Lloyd's of London about digital transformation and the future of the famous underwriting rooms!
Using Jobs to be Done to revolutionise SME Banking | 11:FS Explores
It's not just a buzzword.
11:FS Explores: Digital R.I.C.H.E.S ft. David M. Brear
11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.
Designing fintech propositions for a Middle Eastern market | 11:FS Explores
There’s no one-size-fits-all design proposition for the Middle-East. While emergent markets such as Oman, the UAE, Saudi Arabia, Kuwait and Bahrain are all seeking to diversify their economies...
How the Buy Now, Pay Later landscape is shifting with Amy Gavin | 11:FS Explores
Just what is going on with Buy Now, Pay Later right now?
Why Homebuying is broken and how to fix it | 11:FS Explores
There are one billion people globally who can't prove their identity. That's a big problem for accessing financial services.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
