Global

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Does your bank even care that you’re rich?

I’ve been thinking about HENRYs recently. Not the Henry who asked me to marry him - I was 8, he was 5 - although he does cross my mind occasionally. HENRYs, short for ‘High Earners Not Rich Yet’, was coined as a label by Shawn Tully in 2003.

3min read
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The real differentiator in financial AI won't be intelligence. It will be trust.

If you listened to the headlines, you'd think the competitive race in financial services is about one thing: building the smartest AI. We think that's the wrong way to look at it.

5min read
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Banks, it’s time to decide what kind of embedded banking player you are

Embedded banking without strategic intent is expensive theatre. Lots of APIs, lots of partnership announcements, lots of pilots, but not much revenue. And that’s the risk facing corporate banks right now.

3min read
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Trust is the new infrastructure in agentic commerce

AI assistants already help people compare products, check availability and plan purchases. Agentic commerce extends that role to placing the order: a customer sets a budget and a few conditions, then gives the software permission to complete the purchase.

4min read
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The payday playbook: Designing around the moment money lands

For most people, the month falls into two phases - before and after payday - when balances jump, debts feel manageable, and financial intentions come back within reach. But in most banking apps, payday is treated as a passive event.

4min read
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The Agentic AI trap: More agents won’t transform financial services

Financial institutions are moving quickly into agentic AI. Coding agents, workflow agents, document agents, service agents and operational agents are already entering the enterprise. Many will create useful gains, some of them genuinely impressive. But that is not the real test.

4min read
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Junior accounts are growing up

Barclays is acquiring the UK arm of GoHenry, a money app for 6 to 18-year olds. With a reported price tag of £180 million for around 500,000 active accounts, £360 per head is a chunky investment.

4min read
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The Goldilocks challenge of targeted support

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Positive friction: Why a little resistance helps

For the past decade, the banking industry has been focused on developing frictionless interfaces. Financial institutions have prioritised seamless transactions, instant gratification, and engaging gamified features in a bid to build the ultimate digital financial experience.

4min read
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Targeted support is coming. But customer decision-making has already moved on.

The need for better, tailored support through the customer experience is clear, but few are accounting for the fundamental shift that financial services has experienced with the introduction of AI.

4min read
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Premium banking: Where UX makes-or-breaks value

4min read
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Financial services must move beyond inertia to cultivate long-term loyalty

Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.

4min read
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Phishing-proof by design: The future of banking authentication

For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.

5min read
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Designing for the human behind the business

The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.

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The rise of subscription banking and why it needs to fit into customers' lives

As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.

5min read
193
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Fintech Insider

193. Interview: Chris Skinner, Author - Digital Human

Jason and David speak to Chris Skinner about his new book, Digital Human, following up on his bestseller Digital Bank and its sequel ValueWeb.

30min listen
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Blockchain Insider

38. LIVE: Lightning Strikes Bitcoin and Binance Gets Its DEX on

On today's episode, we are live in front of our very first live audience from Vlerik Business School as Simon, Colin, and Jason are joined by Sara Feenan and Richard Crook to discuss crypto lightning, clueless investors and more! We've also got a great interview with Preston Byrne who can't quite believe where we are.

1h10 listen
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Insurtech Insider

InsurTech Insider Episode 11: Cyber Insurance + Lemonade CEO interview

On today's episode, David and Nigel were joined by Hiscox's Gareth Wharton and Zurich's Thomas Clayton. We also bring you an awesome interview with the CEO of Lemonade, Daniel Schreiber!

55min listen
192
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Fintech Insider

192. News: Everyone and their grandmother is buying into it

Alexandra Cheung and Charlie Wood join David, Jason and Ross to tackle the week's biggest stories in banking and fintech!

1h07 listen
191
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Fintech Insider

191. Interview: Aneesh Varma, CEO - Aire

Simon Taylor speaks to Aneesh Varma, CEO and founder of Aire.

27min listen
37
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Blockchain Insider

37. Sandra Ro, Women in Blockchain and Tracking Crypto Crime

On today's episode, Simon and Colin talk about Binance bounties, Traceable Bitcoin and much more! We also bring you an interview with the wonderful Sandra Ro! Her insights were excellent as always.

1h listen
190
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Fintech Insider

190. News: Imagine if the Kardashians could code

For International Women's Day, Producer Laura and Sarah Kocianski co-host the news show alongside special guests, Caroline Plumb, CEO of Fluidly, Klarna's Laurel Wolfe and 11:FS' own Veronique Constans.

56min listen
189
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Fintech Insider

189. Insights: Women in Fintech

After celebrating International Women's Day, we bring you a plethora of interviews with leading women in Fintech! We bring you interviews with: -Rachel Kent - Head of Global Financial Institutions Sector, Hogan Lovells -Wendy Jephson - Co-founder & Chief Behavioural Specialist, Nasdaq Sybenetix -Sophie Bialaszewski - Head of Innovation, Lloyds Banking Group -Min Teo - VP of Operations, Yoyo Wallet -Adizah Tejani - Director of Marketing, Token, Inc

1h03 listen
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Blockchain Insider

36. The Empire Strikes Bitcoin and an Exclusive Interview With Joe Lubin

Today, Coinbase has got them self in some trouble after allegations that their staff may or may not have 'taken advantage' of Bitcoin Cash being launched on their platform, Mark Carney warns that crypto-assets must face similar regulatory scrutiny as financial markets and UK Shadow Home Secretary Dianne Abbott calls Bitcoin a Ponzi scheme? We also bring you a great interview with non other than Ethereum and Consesys founder Joe Lubin!

1h04 listen
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Insurtech Insider

InsurTech Insider Episode 10: Connected Homes

On today's episode we were joined by a plethora of insurance wizards to discuss Connected homes. Zurich head of market management Arslan Hannani, Cocoon co-founder Colin Richardson, PolicyCastle co-founder Kristian Feldborg and Fing head of business development Patrizia Cozzoli. How are IOT and data going to change a fragmented retail market with regards to insurance?

58min listen
188
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Fintech Insider

188. News: Pump that Money

In this week's news show we had representation from both sides of the Atlantic as Nina Mohanty, Doug Bobenhouse and Valentina Kristensen joined new host Ross Gallagher in his first rodeo in the hosting seat, and Simon Taylor to discuss the week's biggest stories.

57min listen
187
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Fintech Insider

187. Interview: Interview with Stefan Ebner, CEO of BrainTribe

Today we bring you an interview with CEO of BrainTribe Stefan Ebner. BrainTribe aim to create the open source operating system for data, enabling a world of data democracy and mass innovation.

33min listen
186
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Fintech Insider

186. News: Fist bumps over the Atlantic

This week we had great news from both sides of the Atlantic, lots of team ups and partnerships plus some of the sillier crypto stories we've seen Taking on all of this along side host Simon Taylor were Megan Caywood,  Chief Platform Officer at Starling; Edward Berks - Director of Banking, Fintech & Ecosystem at Xero, and our very own Ross Gallagher, Principal Consultant in our 11:FS Research Team.

54min listen
185
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Fintech Insider

185. Insights: Fintech for All

In this episode Simon Taylor chairs a round table discussion on financial inclusion, based around Tech City UK's Fintech For All competition, and he's joined by the winner, event sponsors and event organisers.

29min listen
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Blockchain Insider

34. Vitalik drops crypto truth bombs, Ellen explains bitcoin and the Brooklyn project

Simon and Colin discuss the Whitehouse holding off on Bitcoin regulation, Ellen Degeneres explaining Bitcoin, Telegram's ICO money and much, much more. We also bring you an interview with Patrick Berarducci and Matt Corva from Consensys about Brooklyn Project.

54min listen
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen