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Global
Relationships: The 5 rules for success
Right now, every company is tackling how to handle the move to remote working. We made a decision recently to not return to the office until November and wanted to share how and why we got there.
Second Annual 11:FS Pulse Awards: Best Incumbent Strategy
The ability to get users through the onboarding process quickly and painlessly has never been more in demand, with Signicat reporting an average drop-off rate of 52% during the onboarding processes of Europe’s retail banks in 2018.
Second Annual 11:FS Pulse Awards: Best Onboarding Experience
The consulting firm CG42 recently reported that it expects the ten largest banks in the US to lose $159 billion in deposits to smaller competitors over the next year.
Second Annual 11:FS Pulse Awards: One to Watch
You may have noticed from our newsletter (sign up here) and podcast (listen here or click play just below) that we’re celebrating our second birthday at 11:FS. It’s also Fintech Insider’s 200th episode. So to make it extra special we’ve done a roundtable with some of the most vital people in the 11:FS team who don’t normally get behind a microphone.
Second Annual 11:FS Pulse Awards: Best Advertising Campaign
Users of Pulse will no doubt be familiar with our visual design rating, which sits at the bottom of each post and gives our analysts’ view on a journey’s design strengths.
Second Annual 11:FS Pulse Awards: Best Design
This award is given to the incumbent financial institution that is executing the best digitalisation strategy.
Leda Writes for Fintech Futures: The view from your desk
Every Thursday, Leda Glyptis, 11:FS Chief of Staff creates #LedaWrites. This week she turns her attention to assets, habits and the wand that chooses the wizard.
Wealth is the next big fintech game changer
If there is one thing we don’t talk about enough in the start-up world, it’s mental wellbeing. That’s strange, because it’s one of the most crucial things to get right in your company. I used to think that company culture is built on leadership and focus. I also used to believe that negative attitudes at work cannot lead to poor mental health or affect perceptions of health, beliefs, and results. Well, today is a different day. Armed with the growing awareness of the impact wellbeing can have on employees, businesses and the obvious link between positive workplace culture and productivity, I’m here to bust the myth that every start-up has a cut-throat environment which grinds down its employees.
Second Annual 11:FS Pulse Awards: How our methodology has evolved
The One to Watch award is given to the company with the firmest foundations onto which it can build truly digital services in the next 12 months.
Sport makes for better business people
Today sees the launch of Starling’s new joint account feature on its customer accounts. They’re only available to existing Starling customers so you’d better join up if you want to take advantage. We invited Starling’s Lead Engineer, Sam Everington and Chief Platform Officer, Megan Caywood into the office to show us how it works. Click play below to see for yourself.
Why disruption means agility has taken on new meaning
Mutually Assured Destruction is a military state of reciprocal deterrence. When it comes to innovation in banking, it’s been a case of Mutually Assured Disruption.
Leda Writes for Fintech Futures: Trust as renewable energy
Each week, Leda Glyptis, CEO of 11:FS Foundry, creates #LedaWrites. This week she tackles feedback and offering advice, solicited or otherwise.
The difference between good and great
When did you last pay for something in cash? If you can’t remember, you’re not alone.
Leda Writes for Fintech Futures: The subtle art of holding yourself accountable
Every Thursday, Leda Glyptis, 11:FS Chief of Staff creates #LedaWrites. This week she turns her attention to the view from your desk. But this isn’t a blog about facilities management.
David the fintech vs Goliath the bank
Incumbent banks are losing. It’s no secret that challenger banks are taking advantage of the opportunities that incumbents have left on the table. But what if that could change?
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1065: Insights: Is agentic AI the future of investing?
As AI moves from supporting investment decisions to making them, what happens to trust, accountability, and control?
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1064. News: Paymentology raises $175m, Alipay hands shopping to AI, and the FCA probes digital wallets
Host Laura Watkins - Director of Media and Marketing at 11:FS- is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
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1063. Insights: Can traditional banking survive the AI era?
In this episode of Fintech Insider Insights, in partnership with Backbase, David Brear is joined by Jouk Pleiter, CEO & Founder of Backbase, to explore why banking may be approaching a breaking point in its architecture.
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1061. Insights: The advice gap: Are banks helping customers or protecting themselves?
Advice is regulated and personalised. Guidance is broader and safer - but that line is starting to blur.
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1060. News: NatWest, HSBC & Lloyds face new rules, Adyen drops €750m and Revolut steps into the real world
Host Laura Watkins - Director of Media and Marketing at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
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1058. News: Revolut’s $200bn ambition, TikTok’s creator card, and Lloyds digitises homebuying
Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
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1057. Insights: From inertia to advocacy: Rethinking customer loyalty in fintech
What does customer loyalty really mean in financial services - and has it ever been real? In this episode of Fintech Insider Insights, Kate Moody is joined by Rosie Lee, Jas Shah, and Alex Johnson to unpack the shifting nature of loyalty in a world where switching is easier than ever.
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1056. News: AI is everywhere: FCA's open finance roadmap, Google’s Global AI, and the Lloyds' boardroom
Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
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1055. Insights: What happens when embedded finance grows up? With Pleo and Mastercard
In this episode of Fintech Insider Insights, in partnership with Pleo, host Benjamin Ensor is joined by Jeppe Rindom (Co-Founder & CEO at Pleo) and Tulsi Narayan (EVP, Commercial and New Payment Flows, Europe at Mastercard) to explore the next phase of embedded finance — as it evolves from a handy feature into critical infrastructure.
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1054. News: Jamie Dimon raises the alarm, Barclays brings back branches, NatWest and Sainsbury's join forces
Host Laura Watkins - Director of Media and Marketing at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
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1053. Insights: Agentic payments: Revolution or just better orchestration?
Benjamin Ensor is joined by Rory O’Neill, Sahar Attaripour, and Sam Boboev to explore the rise of agentic payments - a fundamental shift from executing transactions to delegating intent.
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1052.News: AI agents are trading, Monzo is retreating, and Wise is coming for the banks
Host Ross Gallagher - Head of Consulting at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week.
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1050.News: Starling launches UK’s first agentic AI banking, Paymentology’s WhatsApp neobank and Turkey SEPA expansion
About this episode: Host Laura Watkins - Director of Media and Marketing at 11:FS is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: David Sullivan -
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1048. News - After Dark: Robinhood's family plan, Irish banks team up to take on fintechs, and did Year in Monzo go too far?
Our expert host Ross Gallagher, and co-host Jamie Campbell, Co-CEO of 11:FS Holdings, present Fintech Insider News live from Village Underground in London, joined by some fantastic guests to discuss some of the interesting fintech and financial services stories of the week.
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1047. Insights: Can you launch a start-up in 2026? Live from J.P. Morgan Payments
Recorded live from J.P. Morgan’s e-commerce and fintech forum, 11:FS CEO David M. Brear is joined by an all-star panel to tackle a deceptively simple question: can you still launch a startup in 2026?
Banks are losing the loyalty game | 11:FS Explores
Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!
3 ways AI is shaking up UX in financial services | 11:FS Explores
The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?
Using Jobs to be Done to revolutionise SME Banking | 11:FS Explores
It's not just a buzzword.
What are fintechs? - Decoding: Banks
Ever wanted to know what’s going on behind the scenes every time we make a payment?
How does banking regulation work? - Decoding: Banks
Regulation is essential. It stops banks from going bust or behaving badly.
How has software evolution influenced banking? - Decoding: Banks
The invention of the computer revolutionised banking in the 1950s.
How does lending work? - Decoding: Banks
Lending has been around for thousands of years and is one of the cornerstones of banking.
How can traditional banks win on the banking battlefield? - Decoding: Banks
They're down, but they're not certainly not out.
How do card networks operate? - Decoding: Banks
Mastercard and Visa are the two biggest credit card networks in the world.
How has the banking battlefield evolved? - Decoding: Banks
We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
