11:FS Pulse

Article
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Design

Introducing the new 11:FS Pulse ratings system

We’re thrilled to announce the latest enhancements to 11:FS Pulse - our sparkling new Brand Page. The complete redesign and new feature set brings you extensive insights and data from hundreds of FS brands worldwide, streamlining product research and app performance analysis.

5min read
Article
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Design

Why are there so many bad user experiences?

One thing we hear a lot about here at 11:FS is how frustrating bad user experiences can be. Especially when trying to complete finance-based tasks – it’s not ideal considering the impact that these tasks can have on our everyday lives.

5min read
Article
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11:FS Pulse

The Solution to SMB Finance Woes?

The creator economy is defined by SignalFire as the class of business built by independent content creators, curators and community builders, as well as the software and finance tools designed to help them with growth and monetisation.

5min read
Article
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11:FS Pulse

Sailing in Pairs: China and the Rest of the World

You can catch the full Fintech Insider take on the news today at 4pm on the podcast here.Sticking to our new Monday format, we’re going to take a close look at one of the most interesting stories of the week’s show. For analysis straight from industry experts subscribe to our podcast!Fintech Insider hosts Laura, Sarah, and David sit down with Charlie Wood, Principal Consultant at Capco, and Simon Vans-Colina, Engineer at Monzo. to discuss the news, including big banks moving into the digital-only space.

5min read
Article
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Culture

The Problems of Credit and Financial Literacy: Building products for China’s underserved

Metro Bank, Starling and Clearbank in partnership with Tide were announced as the recipients of Pool A of the Remedies Fund this morning. They pipped the big banks which were looking, maybe even expecting, to get a piece of the action to the post.

5min read
Article
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11:FS Pulse

Moving Industry: Publishing Fintech vs Working Fintech

It’s not obvious when you need to start shifting your startup marketing tactics to scaleup tactics. There isn’t a Companies House date or valuation point where it’s clear that you’ve entered the next phase.

5min read
Article
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Design

Keep your finger on the Pulse of innovation

You may have noticed recently that we’ve putting out a bit of content around our interns, like Petrit, Sam, and Tom. In a move that should surprise no-one, we’re launching the start of our internship programme today! For all you students and fintech fans we’ve got a list of top tips you should follow to get ahead of the curve. The rest of our wonderful readers should be sharing this with everyone you know looking to get into fintech. You don’t need a degree to apply, just be awesome.

5min read
Article
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Culture

Second Birthday Special: Behind the Scenes at 11:FS

🚨 Breaking news: what happens when two (crowdfunders) become one 🚨 The UK’s two largest crowdfunding platforms, Seedrs and Crowdcube, have announced their intention to merge. While it’s still subject to competition authority approval, this marks a significant shift in the crowdfunding landscape. But does crowdfunding have a future? Is it just a glorified form of marketing? Or is it a new asset class and the key to financial inclusion for the masses to get involved in early-stage investing?

5min read
Article
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11:FS Pulse

How to design a modern bank card

When building and growing any new business, our thought process is challenged consistently to ensure the proposed course of action delivers a positive impact. While applicable to all parts of a business, these conversations between teams developing new products are a daily occurrence. And no, they’re not always easy.

5min read
Article
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11:FS Pulse

Behavioural Economics in Financial Apps: Helping People Make Good Decisions

Behavioural Economics has been having a good few years. It’s a topic that’s won multiple Nobel prizes, saved the UK taxpayer hundreds of millions of pounds, and is rapidly becoming one of the tools used by the best product and policy designers around the world.

5min read
Article
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Banking

Top 11 mobile banking features that your customers will love

Of course, these are our top 3 blogs of 2018. We took a look at the data, talked amongst ourselves about which ones we liked best and came up with the best blogs we’ve put out this year.

5min read
Article
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Banking

Want to see the best digital banking experiences on the market?

“Thank you to the Academy…” Sure. Classic Oscar speech energy.But do you know what hits harder than a polite golf clap from a panel of judges? Winning when your actual customers vote. And that’s what happened at the 2025 British Bank Awards, where 11:FS was named Consultancy of the Year. Again! 2019. 2020. 2021. 2023. And now 2025.

5min read
Article
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Wealth management

Why it’s good to be an SME

If you are an SME, the chances are you have been seriously neglected by your bank. Your accounting software or Excel spreadsheets are probably your only go to points to understand the state of your business. Your invoice management is likely to be scatty at best, and cash flow optimization is probably not something available in a few clicks. Oh, and it probably took you a couple weeks to actually apply and get your bank account.

5min read
Article
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Banking

Garanti: The banking app that isn't on your radar

For Season 2 of Connection Interrupted we’re kicking off in style with a super star of media, social media, podcasting and much much more: Gary Vaynerchuk! I had the pleasure of meeting Gary at the Vaynermedia offices in NYC with one mission: to try and get to know him, to find out who the real Gary is behind brand Gary V: the man who loves his family (and the Jets). Listen to the episode here or below and read on for my personal highlights.

5min read
Article
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Banking

Swish: 3 Takeaways for Every Bank

How do we stay ahead of fraud and financial crime without compromising the speed, ease, and trust that make instant payments so compelling? In this article, Mastercard's Bryan Sharkey explores it all.

5min read
1041
podcast
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Fintech Insider

1041. Insights: How to build a high-performing product team

In this episode of Fintech Insider Insights, Kate Moody is joined by an expert panel of product leaders to unpack a question every startup and scale-up eventually faces: how do you build the dream product team?

50min listen
1035
podcast
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Fintech Insider

1035: Insights: Six predictions that will reshape customer experience in financial services

What’s next for fintech UX in 2026? Ross Gallagher, Head of Consulting at 11:FS, is joined by some great guests to break down six financial services UX predictions from the latest 11:FS Pulse Report, covering the shifts shaping digital banking, customer experience, onboarding, product design, and user research.

55min listen
1024
podcast
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Fintech Insider

1024: Insights: The moments that made fintech in 2025

Join our hosts as they break down the year’s most memorable moments. From the fintech feel-good story of the year and the buzziest new term, to the partnership that caught everyone off guard and the glow-up that wowed the industry - we cover it all.

53min listen
Video
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11:FS Pulse

Banks are losing the loyalty game | 11:FS Explores

Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!

7min watch
Video
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11:FS Pulse

3 ways AI is shaking up UX in financial services | 11:FS Explores

The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?

5min watch
Video
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Inclusive design

What is inclusive design? 11:FS Explores

6min watch
Video
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11:FS Pulse

11:FS Explores: Digital R.I.C.H.E.S ft. David M. Brear

11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.

11min watch
Video
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11:FS Pulse

Designing fintech propositions for a Middle Eastern market | 11:FS Explores

There’s no one-size-fits-all design proposition for the Middle-East. While emergent markets such as Oman, the UAE, Saudi Arabia, Kuwait and Bahrain are all seeking to diversify their economies...

7min watch
Video
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UX

What is UX and what makes UX good? 11:FS Explores

Will banks exist in 100 years?

Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
-
fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen