Global

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Banks must become active partners in financial wellbeing

Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future? 

5min read
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Vertical Agentic AI is the next frontier for value creation In financial services

Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.

6min read
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11:FS Pulse

Accessibility in finance: Designing a future everyone can use

Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.

4min read
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The fight to win the salary battle

As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.

4min read
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Personalised payments: enabling the choice and flexibility consumers expect

Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.

3min read
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11:FS Pulse

Gamification in fintech: Financial literacy or just engagement?

Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.

6min read
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Why the future of fintech depends on empowering SMBs

While consumer-focused fintech has seen waves of innovation since the early 2000s, the small and medium-sized business (SMB) sector has remained comparatively underserved.

2min read
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Agentic AI is reshaping financial services

Unlocking agentic AI’s upside demands rethinking how humans and systems share control, rebuilding data and API foundations, and scaling autonomy in measured steps with rigorous human-style QA

10min read
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How digital payouts offer a competitive edge to insurers

In the highly competitive insurance sector, customer experience is a critical differentiator. While insurers focus on policy features and premiums, the claims payout process is often overlooked, creating a significant point of friction.

3min read
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Culture

I’ve incentivised innovation, why isn't my team innovating?

At one of our Truly Digital After Dark events, Anne Boden said “if you call yourself digital, you’re not digital”.

4min read
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Tackling fraud in real time: balancing speed and security

The term ‘technical debt’ has been around a long time in software engineering. It shares some common characteristics with financial debt: You can accumulate it, you can ‘pay it off’.

5min read
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11:FS Pulse

5 fintechs to watch in Asia

The fintech scene in Asia is booming. In recent years, the region has developed rapidly, with a diverse array of startups and established banks transforming how financial services are delivered and consumed.

4min read
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How internal adoption fuels successful embedded finance solutions

Payments in the Middle East are evolving. The payments landscape in the Middle East has stood at an important tipping point for some time.

4min read
284
podcast
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284. Interviews: Bart Leurs, Rabobank

Jeff Tijssen interviews Chief Digital Transformation Officer of Rabobank, Bart Leurs. They take a look at all things digital happening in banking and how banks are working to implement digital transformation.

28min listen
284
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Fintech Insider

284. Interview: Bart Leurs, Rabobank

Jeff Tijssen interviews Chief Digital Transformation Officer of Rabobank, Bart Leurs. They take a look at all things digital happening in banking and how banks are working to implement digital transformation.

28min listen
78
podcast
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Blockchain Insider

78. Blockchain and Crypto Predictions 2019

We. Are. Here. Simon and Colin are predicting all the things that could happen in the world of blockchain in 2019.

33min listen
283
podcast
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Fintech Insider

283. Bonus: Blooper Reel 2018

A little bonus to end the year, we're not all perfect here at Fintech Insider. To prove it David's got a quick cut of some of the funniest mistakes we made this year.

3min listen
282
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Fintech Insider

282. Insights: Our Fintech Predictions 2019

On this week's episode, we're doing something a bit different. We're predicting all the things that'll definitely maybe happen in fintech in 2019.

52min listen
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Blockchain Insider

Bonus: Blooper Reel 2018

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5min listen
31
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Insurtech Insider

Insurtech Insider Episode 31: Weird Claims and 2019 Predictions

On the latest festive episode, we're doing something a little different. Sarah, David and Nigel sit down with Oliver Ralph to talk about some very strange claims this year and make a few predictions about insurtech next year.

53min listen
281
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Fintech Insider

281. Insights: 2018 in Review

On today's very special show, we’re going to be taking a look back at the best things to happen in fintech in 2018. Simon's hosting today and he's joined by David, Jason and Ross G.

1h13 listen
280
podcast
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Fintech Insider

280. Insights: US financial health

On this week's episode, we've got a great deep dive on the state of financial inclusion in the USA. Sam spoke to some fantastic industry experts working to tackle financial inclusion and financial health in the US, in all its capacities from regulation to credit scores and everything in between.

35min listen
77
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Blockchain Insider

77. Custody is Everything

We. Are. Here. Simon's joined by our great guests, Teana Baker-Taylor and John Detrixhe to discuss the latest and greatest news in blockchain.

1h03 listen
279
podcast
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Fintech Insider

279. News: It only works if you're alive

On this week's episode, Simon and Leda sit down with Livia Benisty and Ryan Edwards-Pritchard to discuss the latest and greatest news in fintech.

1h09 listen
278
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Fintech Insider

278. Fintech Insider: Live - Payments (F)innovation

David and Sarah bring you this special edition of Fintech Insider Live, recorded live at OP's Slush After Party at Pasilan Veturitallit, Helsinki. We have some of the best guests in the space and plenty of bad puns to keep you entertained.

48min listen
76
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Blockchain Insider

76. Vitalik Buterin

We. Are. Here. Simon and Colin are with one of the biggest names in the crypto world, Vitalik Buterin, to talk to him all about Ethereum and potential enterprise applications.

53min listen
podcast
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Fintech Insider

Bonus Sneak Peek: Vitalik Buterin, Founder of Ethereum

On this special bonus episode, Fintech Insider OG and Exec Producer Laura Watkins speaks to the people behind the podcast to find out how the show is made, and look back to some of the best bits from the past year.

2min listen
30
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Insurtech Insider

Insurtech Insider Episode 30: The Sexy Side of Insurance

On the latest episode of Insurtech Insider, David and Nigel sit down with Edel Ryan and James Burrows.

43min listen
Video
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11:FS Pulse

Banks are losing the loyalty game | 11:FS Explores

Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!

7min watch
Video
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11:FS Pulse

3 ways AI is shaking up UX in financial services | 11:FS Explores

The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?

5min watch
Video
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Decoding

What are fintechs? - Decoding: Banks

Ever wanted to know what’s going on behind the scenes every time we make a payment?

12min watch
Video
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Decoding

How does banking regulation work? - Decoding: Banks

Regulation is essential. It stops banks from going bust or behaving badly.

12min watch
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Decoding

How has software evolution influenced banking? - Decoding: Banks

The invention of the computer revolutionised banking in the 1950s.

11min watch
Video
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Lending

How does lending work? - Decoding: Banks

Lending has been around for thousands of years and is one of the cornerstones of banking.

11min watch
Video
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Decoding

How can traditional banks win on the banking battlefield? - Decoding: Banks

They're down, but they're not certainly not out.

15min watch
Video
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Decoding

How do card networks operate? - Decoding: Banks

Mastercard and Visa are the two biggest credit card networks in the world.

13min watch
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Decoding

How has the banking battlefield evolved? - Decoding: Banks

We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.

13min watch
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen