Global

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Banks must become active partners in financial wellbeing

Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future? 

5min read
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Vertical Agentic AI is the next frontier for value creation In financial services

Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.

6min read
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11:FS Pulse

Accessibility in finance: Designing a future everyone can use

Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.

4min read
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The fight to win the salary battle

As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.

4min read
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Personalised payments: enabling the choice and flexibility consumers expect

Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.

3min read
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11:FS Pulse

Gamification in fintech: Financial literacy or just engagement?

Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.

6min read
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Why the future of fintech depends on empowering SMBs

While consumer-focused fintech has seen waves of innovation since the early 2000s, the small and medium-sized business (SMB) sector has remained comparatively underserved.

2min read
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Agentic AI is reshaping financial services

Unlocking agentic AI’s upside demands rethinking how humans and systems share control, rebuilding data and API foundations, and scaling autonomy in measured steps with rigorous human-style QA

10min read
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How digital payouts offer a competitive edge to insurers

In the highly competitive insurance sector, customer experience is a critical differentiator. While insurers focus on policy features and premiums, the claims payout process is often overlooked, creating a significant point of friction.

3min read
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Culture

I’ve incentivised innovation, why isn't my team innovating?

At one of our Truly Digital After Dark events, Anne Boden said “if you call yourself digital, you’re not digital”.

4min read
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Tackling fraud in real time: balancing speed and security

The term ‘technical debt’ has been around a long time in software engineering. It shares some common characteristics with financial debt: You can accumulate it, you can ‘pay it off’.

5min read
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11:FS Pulse

5 fintechs to watch in Asia

The fintech scene in Asia is booming. In recent years, the region has developed rapidly, with a diverse array of startups and established banks transforming how financial services are delivered and consumed.

4min read
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How internal adoption fuels successful embedded finance solutions

Payments in the Middle East are evolving. The payments landscape in the Middle East has stood at an important tipping point for some time.

4min read
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podcast
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Insurtech Insider

Insurtech Insider Episode 20: Life Insurance

On the latest episode of Insurtech Insider, Sarah sits down with Jonathan Roomer and Oliver Ralph to discuss Life Insurance. Sarah also has a couple of great interviews with Adam Erlebacher and David Vanek.

44min listen
237
podcast
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Fintech Insider

237. News: You've got to spend money to make money

On this week's news show, Ross and David are joined by a great pair of guests, Eric Fulwiler and Teana Baker-Taylor to talk about the latest and greatest fintech news stories this week.

57min listen
236
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Fintech Insider

236. Interviews: Howard Lindzon - the Angel investor

Sam Maule interviews Angel investor Howard Lindzon on what it means to be a CEO, being in the right place at the right time, data, and the value of scarcity.

41min listen
55
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Blockchain Insider

55. Unlocking Institutional Capital in Crypto

On this week’s episode, Sarah and Sara sit down to discuss some of the most intriguing stories in blockchain as investors get serious about crypto. We also bring you a panel on institutional crypto led by Simon at the Europa conference.

41min listen
235
podcast
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Fintech Insider

235. News: Death is [still] no excuse!

On this week's news show, Sarah and Simon are joined by a great lineup of guests including: Bryan Glick, Nina Mohanty, and James Safford to discuss the latest and greatest news in the fintech space.

55min listen
234
podcast
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Fintech Insider

234. Insights: Legacy to Cloud

Today's show charts out the banking journey from legacy to cloud. Simon Taylor explores how old programming languages have created a new kind of cowboy, untangling legacy systems, and how banks should approach the powers of AI - which isn't quite the magical word everyone hopes it is.

20min listen
54
podcast
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Blockchain Insider

54. Is Crypto Going Mainstream?

Simon and Sara are joined by Noelle Acheson and Joon Ian Wong from Coindesk to talk about the latest and greatest blockchain news. Including a brilliant tweet of the week.

50min listen
19
podcast
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Insurtech Insider

Insurtech Insider Episode 19: SMB Insurance

On the latest episode of Insurtech Insider, Sarah and Nigel sit down with SMB insurtech experts to give you an enlightening discussion on how SMBs are starting to have access to tailor-made insurance policies and what insurance they need. Joining our hosts today are Alex Wheal, Commercial Client Manager at Hiscox and Ania Kubow, Co-founder of Nimbla.

38min listen
233
podcast
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Fintech Insider

233. News: We no longer need traditional banks

On this week's news show, Sarah and David are joined by journalist Monty Munford and Husayn Kassai, CEO of Onfido to discuss the latest and most interesting news in the fintech space.

54min listen
232
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Fintech Insider

232. 11:FS Presents One Fintech Nation - Bringing the Nation Together: The Network Effect

In our final One Fintech Nation episode David takes a look at how fintechs and banks can work together. Our series with Tech Nation has looked at fintech solving real problems, UK fintech from an international perspective, and what's happening in UK fintech outside of London. This episode brings it all together.

32min listen
53
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Blockchain Insider

53. Is Anyone Doing Decentralisation Right?

Sarah and Sara are joined by Maya Kumar from Luno to talk about the latest news in the blockchain world.

46min listen
231
podcast
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Fintech Insider

231. News: Death is no excuse

Simon is our lone host on the show today. But he's joined by our four fantastic guests: Freddy Kelly, CEO of Credit Kudos, Veronique Barbosa, Co-founder and COO of FLUX, Tanya Andreasyan, Editor at Banking Technology, and Philip Clarke Founder of Hunch.

1h12 listen
52
podcast
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Blockchain Insider

52. Cryptowinter is Coming......or Not?

Sarah Kocianski is joined by Pete Rizzo and Anastasia Andrianova to discuss the latest news in the blockchain world.

50min listen
230
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Fintech Insider

230. 11:FS Presents One Fintech Nation - Fintech for Good

In this episode Sarah takes a look at how fintech in the UK is making positive changes for all kinds of people. In association with Tech Nation we examine what real problems fintech is solving for customers across the country.

34min listen
18
podcast
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Insurtech Insider

Insurtech Insider Episode 18: Accelerators, Hubs, and Innovation Labs

On the latest episode of Insurtech Insider, Sarah sits down with insurtech experts to give you an intense roundtable on accelerators, hubs, and innovation labs. Joining our host today are:James York, CEO and Founder, Worry+PeaceLiam Gray, Head of Research & Partner Management at Startupbootcamp InsurTechTshidi Hagan, Program Director at StartupbootcampTobias Taupitz, CEO and Co-founder at Laka

48min listen
Video
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11:FS Pulse

Banks are losing the loyalty game | 11:FS Explores

Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!

7min watch
Video
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11:FS Pulse

3 ways AI is shaking up UX in financial services | 11:FS Explores

The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?

5min watch
Video
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Decoding

What are fintechs? - Decoding: Banks

Ever wanted to know what’s going on behind the scenes every time we make a payment?

12min watch
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Decoding

How does banking regulation work? - Decoding: Banks

Regulation is essential. It stops banks from going bust or behaving badly.

12min watch
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Decoding

How has software evolution influenced banking? - Decoding: Banks

The invention of the computer revolutionised banking in the 1950s.

11min watch
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Lending

How does lending work? - Decoding: Banks

Lending has been around for thousands of years and is one of the cornerstones of banking.

11min watch
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Decoding

How can traditional banks win on the banking battlefield? - Decoding: Banks

They're down, but they're not certainly not out.

15min watch
Video
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Decoding

How do card networks operate? - Decoding: Banks

Mastercard and Visa are the two biggest credit card networks in the world.

13min watch
Video
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Decoding

How has the banking battlefield evolved? - Decoding: Banks

We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.

13min watch
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen