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Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Personalised payments: enabling the choice and flexibility consumers expect
Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
Why the future of fintech depends on empowering SMBs
While consumer-focused fintech has seen waves of innovation since the early 2000s, the small and medium-sized business (SMB) sector has remained comparatively underserved.
Agentic AI is reshaping financial services
Unlocking agentic AI’s upside demands rethinking how humans and systems share control, rebuilding data and API foundations, and scaling autonomy in measured steps with rigorous human-style QA
How digital payouts offer a competitive edge to insurers
In the highly competitive insurance sector, customer experience is a critical differentiator. While insurers focus on policy features and premiums, the claims payout process is often overlooked, creating a significant point of friction.
I’ve incentivised innovation, why isn't my team innovating?
At one of our Truly Digital After Dark events, Anne Boden said “if you call yourself digital, you’re not digital”.
Tackling fraud in real time: balancing speed and security
The term ‘technical debt’ has been around a long time in software engineering. It shares some common characteristics with financial debt: You can accumulate it, you can ‘pay it off’.
5 fintechs to watch in Asia
The fintech scene in Asia is booming. In recent years, the region has developed rapidly, with a diverse array of startups and established banks transforming how financial services are delivered and consumed.
How internal adoption fuels successful embedded finance solutions
Payments in the Middle East are evolving. The payments landscape in the Middle East has stood at an important tipping point for some time.
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236. Hangover Deep
In this episode The day after the 11:FS birthday bash, we get hangover deep on FinTech Insider News – misquoting […]
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235. Alipay’s Rita Liu on Consumer Pain Points Driving Global Expansion
In this episode Alipay dominates financial news. On FinTech Insider, we joke about creating a jingle for ‘Alipay does a […]
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234. RegTech Chaos Monkey
In this episode RegTech is sexy. No, really, it is! RegTech goes beyond developing new technology to meet regulatory requirements […]
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233. Article 50: Signing the Divorce Papers
In this episode Article 50. Well, we went through with it and signed the divorce papers. Does the triggering of Article 50 […]
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230. A Proper FinTech Geek Moment
In this episode We’re very excited about the launch of Clear Bank, the first clearing bank to be authorized in […]
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229. 10x CEO Antony Jenkins on Startup Life and the Future of Banking
In this episode Antony Jenkins, former CEO of Barclays, has spent 35 years working in large financial services institutions. He says […]
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228. Challenger Banks: The Battle Begins
In this episode We’ve brought together some of our favourite folks from the world of FinTech challenger banks. In this episode, we […]
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227. Tantric Blockchain and Other FinTech Fun
In this episode On this episode of FinTech Insider we cover all sorts of intrigue, from money laundering, to tantric blockchain, […]
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225. Rotten to the Core Banking
In this episode Technology is failing banking. Bankers know what a great customer experience should look like, but they’re often prevented from delivering on that due to ancient […]
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224. Taking the Bull by the Horns
In this episode Taking the bull by the horns. We absolutely loved the statue that Wall Street fund manager State Street installed as part […]
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221. Orange is the New Bank
In this episode Is PSD2 an opportunity or a headache for banks? FinTech Insider News guest Ben Robinson says we’re still […]
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220. Blythe Masters on Blockchain’s Once in a Generation Opportunity
In this episode Blythe Masters spent 27 years at JP Morgan in a variety of roles, including running the global commodities business, working […]
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219. CIO Special: How to Change Your Culture
In this episode When it comes to innovation, can big, established banks compete with agile startups? Culture is the major barrier […]
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218. Robots Have Feelings, Too
In this episode Bill Gates wants a robot tax to compensate for job losses; Liverpool launches its own local currency; […]
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216. The First 5 Steps to Transform Your Bank
Our mantra is digital banking is only 1% finished, and people usually react in two ways to this. Either they […]
Banks are losing the loyalty game | 11:FS Explores
Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!
3 ways AI is shaking up UX in financial services | 11:FS Explores
The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?
Using Jobs to be Done to revolutionise SME Banking | 11:FS Explores
It's not just a buzzword.
What are fintechs? - Decoding: Banks
Ever wanted to know what’s going on behind the scenes every time we make a payment?
How does banking regulation work? - Decoding: Banks
Regulation is essential. It stops banks from going bust or behaving badly.
How has software evolution influenced banking? - Decoding: Banks
The invention of the computer revolutionised banking in the 1950s.
How does lending work? - Decoding: Banks
Lending has been around for thousands of years and is one of the cornerstones of banking.
How can traditional banks win on the banking battlefield? - Decoding: Banks
They're down, but they're not certainly not out.
How do card networks operate? - Decoding: Banks
Mastercard and Visa are the two biggest credit card networks in the world.
How has the banking battlefield evolved? - Decoding: Banks
We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
