
When a customer reaches checkout today, they may get a choice to pay now, split the cost, or move it into credit. That is a very different starting point from the old model of applying for credit in advance.

Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.

For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.

The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.

As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.

The UK is currently facing a rare opportunity in the world of payments. After years of debate about the future of the country’s payments ecosystem, government and regulators are now moving from discussion to delivery, with work underway to implement the National Payments Vision for world-leading payments delivered on next-generation technology.

Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?

“It’s clear they’re not slowing down in transforming the financial landscape.” Those were the words of Jacqueline Dewey, CEO of Smart Money People, speaking about 11:FS after we claimed our fifth...

Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.

As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.

11:FS' own Ollie Sebley rounds up another edition of Finovate Europe, what he took away from the talks, and what they say about the outlook for financial services through 2026 and beyond.

Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.

While consumer-focused fintech has seen waves of innovation since the early 2000s, the small and medium-sized business (SMB) sector has remained comparatively underserved.

Unlocking agentic AI’s upside demands rethinking how humans and systems share control, rebuilding data and API foundations, and scaling autonomy in measured steps with rigorous human-style QA

Gwera Kiwana is joined by some great guests, from Spiralem, Observer Research Foundation and Jipay, to discuss the merits and challenges of financial inclusion.

Benjamin Ensor is joined by some great guests, from 11:FS, Queer Money Podcast, Emerald Life, and Euphoria, to discuss the issues faced by the LGBTQ community when it comes to financial services.

EL. EF. GEE. Today we bring you: Key US senators introduce crypto bill outlining sweeping plan for future rules, the crypto community says the UK's FCA is finally starting to listen, and Jay-Z and Jack Dorsey launch 'Bitcoin Academy' at rapper's childhood home in Brooklyn. All this and much more on today's Blockchain Insider!

Benjamin Ensor and Gwera Kiwana are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: SME lender Allica Bank secures £55m in equity and debt round, Backbase earns a €2.5bn valuation, and Deadmau5 is launching his own online bank

David M. Bear is joined by some great guests, from Fintech Business Weekly and Railsr to ask what can the crypto industry learn from traditional finance?

David M. Brear is joined by some great guests, from Truelayer, Binance and Banking Circle, live from Money 20/20 to discuss how payments companies are adding more to their offerings to stay ahead of the competition!

We. Are. Here. Today we bring you: a deep dive into real world use cases. We'll take a look at what real life use cases really means, cover some fantastic case studies and discuss what the role of wallets is within all of this. All this and much more on today's Blockchain Insider!

Gwera Kiwana and Sim Rai are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: Nova Credit Teams with Alloy on inclusive business lending, world's first green fintech taxonomy launched, and Sex Pistols launch God Save the Queen coin and NFT collection.

Gwera Kiwana is joined by some great guests, from NovoPayment, Treasury Prime and Anthemis, to find out who are the winners and losers of the embedded finance revolution.

Mauricio Magaldi and Simon Taylor take a deep dive into the Terra/LUNA story for this very special bonus episode of Blockchain Insider.

Benjamin Ensor and Sim Rai are joined by some great guests, from Tranch and Anthemis, to talk about the most interesting stories in financial services over the last 7 days, including: Klarna lays off 10% of its workforce via video message, Chase marks 500,000 UK customers, and our panel answers your questions!

We. Are. Here. Today we bring you: Terra terror: Luna nosedives under $2 and algo Stablecoin TerraUSD loses 98% of its value, ex-Meta crypto chief launches Bitcoin payments start-up while Meta’s Instagram partners with Polygon in NFT push, and regulation is a hot topic again, with countries like the UK, Germany and Portugal unveiling new plans. All this and much more on today's Blockchain Insider!

Gwera Kiwana and Benjamin Ensor are joined by some great guests, from Griffin, Indebted and Redpoint Ventures, to talk about the most interesting stories in financial services over the last 7 days, including: Griffin applies for UK banking licence, Digital debt collection agency InDebted looks to shake up the UK market, and Goldman Sachs offers senior staff unlimited holiday!

Kate Moody is joined by some great guests, from Lucky and Global Ventures, to talk about the rise of fintech in Egypt!

David M. Brear and Jason Bates are podcasting from the metaverse!

Fintech is only 1% finished. But what do we mean by that? Simon Taylor, Head of Ventures at 11:FS takes us through the landscape of financial technology in this Lightboard edition of 11:FS Explores.
Just what is going on with Buy Now, Pay Later right now?

What does the future hold for lending? Live from Lendit USA 2022.
Will banks exist in 100 years?

In this episode of 11:FS Explores, Adam Davis picks apart Open Finance, and what we have to look forward to if this technology became a reality.
Inclusive design is a mindset and a process that suggests that you should bring as many people as possible - and the most diverse of voices that you can - into your product design product process, so that you're being truly inclusive. It's designing with people rather that just at them. Charlotte Fereday, Product Director, Ventures, explains what inclusive design is, why it's important, how you can design more inclusively, and answers - how possible is truly inclusive design?
On this episode of Spotlight, 11:FS Crypto Global Strategy Director, Mauricio Magaldi is joined by Ramp Network Co-Founder and CEO, Szymon Sypniewicz. In today's chat, the pair discuss Szymon's career, the current regulatory landscape in crypto, and what the future might hold when it comes to widespread crypto adoption.

In this 11:FS Explores: Lightboard Edition, Vaughan Shaman takes us through how asynchronous systems work, their advantages, and how they can remove potential bottlenecks.

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...


The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

