How are banks and fintechs planning for a digital future.

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SMBs

Jobs to be Done: How to equip US SMBs with the right tools to track and manage cash flow

This is the third instalment of a 6 part series that explores the Jobs to be Done (JTBD) for US SMBs that we identified in our recent research. Each blog post explores one of the jobs and how we examined it with a JTBD canvas. If you missed the first post that explains JTBD and the canvas, check it out before reading this.

5min read
Article
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SMBs

Jobs to be Done: The gaps in US SMB financial services

David M. Brear interviewed Jonathan Larsen, CIO, Ping An and CEO of their Global Voyager Fund, a $1bn investment fund, specifically for fintech. He tells David all about the fund and the innovations in fintech coming from China and making a huge impact worldwide.

5min read
Article
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11:FS

My productivity hack: self-reflection and setting priorities

The research on retail payments that I have done over the past couple of months had me thinking about my own payments journey and left me wondering how my own behaviour has evolved and what drove me to make such payments?

5min read
Article
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COVID-19

How digital customer support can help banks during COVID-19 and beyond

At the beginning of 2022, many early-stage investors looked ahead with optimism as we emerged from the depths of the COVID-19 pandemic, and global economies started to show signs of growth again.

5min read
Article
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compliance

How to maintain Risk and Legal ways of working while remote

Mental health isn’t just a concern on National Sickie Day or Time to Talk Day. So why aren’t we taking the conversation further?

5min read
Article
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COVID-19

Lessons from COVID-19: you need a truly digital strategy, now!

In the first part of this series I introduced the story of Frederic Tudor, the American Ice-Block King; and discussed lessons learned from his then new product offering as it relates to blockchain technology. Tudor was able to successfully corner the ice-block shipping market and eventually was shipping blocks of ice to as far away as Calcutta from his home in Boston.

5min read
Article
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COVID-19

Is the COVID-19 crisis creating fintech M&A opportunities?

How can community banks remain competitive as large financial institutions gobble up more and more of the market?

5min read
Article
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COVID-19

Can digital lenders help more SMEs gain access to COVID-19 relief loans?

How successful have government loan schemes in the UK and US been so far and what’s next?

5min read
Article
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COVID-19

Leading a bank through a pandemic

Guest author Richard Davies gives his thoughts on the importance of scaling agile to all functions of an organisation, and some key factors on how to get there.

5min read
Article
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Banking

How are consumer lenders responding to the coronavirus pandemic?

Until 2018 Australia hadn’t had a new, homegrown bank for decades. The Australian banking industry had been dominated by four huge banks who, facing no competition, rested on their laurels.

5min read
Article
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11:FS

11:FS named one of LinkedIn’s Top 25 Startups in the UK. Again!

Last year, LinkedIn honoured us as a Top 25 Startup in the UK. And they’ve gone and done it again for 2019.

5min read
Article
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11:FS

Second Annual 11:FS Pulse Awards: How our methodology has evolved

The One to Watch award is given to the company with the firmest foundations onto which it can build truly digital services in the next 12 months.

5min read
Article
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Consultancy mistakes

11 Stupidest Things Consultancies Say and Do

I’ve poked fun at banks and fintechs, but now it’s time to take on the consultancies. Sometimes it can feel like you’re spending your money on bad advice and worse decisions. Sometimes you are.

5min read
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Fintech mistakes

11 Stupidest Things Fintechs Say

Last week I spoke to friends of 11:FS to discover the 11 stupidest things banks do. It was more popular than any of us expected. It even compelled 11:FS Co-Founder, Simon Taylor to write a love letter to the big banks telling them how they can do better. Here at 11:FS we felt like maybe we’d been a little harsh on our incumbent friends. So, I decided to write another list, reaching out to both the wider fintech community and all our followers to find out the 11 stupidest things fintechs say and do.

5min read
Article
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Banking mistakes

11 Stupidest Things Banks Do

Here at 11:FS we talk a lot about how Digital Banking is only 1% Finished, jobs to be done, and many other topics on how big banks get things wrong. But sometimes just hearing the theory isn’t enough. So I spoke to bankers, insiders, fintechers, associates, customers, and researchers – all anonymously – who have given me swathes of real world examples of the stupid shit banks do. Here’s the 11 best…or worst, depending on how you want to see it. This list took a fair while to compile so if you’ve got something you want to add send me a message and maybe we’ll do a part two.

5min read
473
podcast
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Fintech Insider

473. News: Stripe acquires Paystack - are they taking over the world?

Simon Taylor and Mel Stringer are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Stripe acquires Nigeria’s Paystack, Marqeta’s research discovers Covid-19 has forced three-quarters of banks to change their future strategy, and ESG funds forecast to outnumber conventional funds by 2025.

1h06 listen
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Insurtech Insider

77. News: Lloyd's post-pandemic product review & Cover Genius' raise

Sarah Kocianski and Nigel Walsh are joined by a panel of guests to talk through the most interesting news from the insurance and insurtech sphere!

46min listen
470
podcast
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Fintech Insider

470. Insights: Middle East fintech - revolutionising the region's financial landscape

Ross Gallagher is joined by some great guests to discuss how fintech and digital transformation is shaking up the financial landscape of the Middle East.

50min listen
468
podcast
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Fintech Insider

468. Insights: COVID-19 - Mental health and financial wellbeing

For World Mental Health Day, David Brear is joined by some great guests to discuss money and mental health during the coronavirus pandemic.

56min listen
76
podcast
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Insurtech Insider

76. Will COVID change health insurance?

Sarah Kocianski and Nigel Walsh are joined by a panel of guests to talk about health insurance post COVID-19!

44min listen
467
podcast
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Fintech Insider

467. News: Open Banking is working - but what comes next?

Sarah Kocianski and Ross Gallagher are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Open Banking doubles its user base in 2020, Amazon's new payment method in the palm of your hand, and can Ping An rescue HSBC?

1h06 listen
466
podcast
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Fintech Insider

466. Insights: ESG and sustainable investing - the ethical future of finance

Simon Taylor is joined by some great guests to talk about the growth of ESG and sustainable finance

44min listen
podcast
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Insurtech Insider

Bonus: Interview: Louise Smith, Chief Digital Officer at Lloyd's of London

David Brear is joined by Lotanna Ezeike, Co-Founder and CEO at XPO, in this bonus episode to bust some myths about social media influencers, and challenge David's opinions from a few episodes back. Tune in to find out more!

29min listen
465
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Fintech Insider

465. News: FinCEN Files leak and NatWest carbon footprint tracker

Simon Taylor and Ross Gallagher are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: The FinCEN file leak, Tink continues path to European domination, and NationWide claps back again racism.

1h08 listen
464
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Fintech Insider

464. Insights: Latin America - fintech's next hottest market

Sam Maule is joined by some fantastic guests from across Latin America to talk about development, growth and impact of fintechs in the region.

45min listen
463
podcast
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Fintech Insider

463. News: Can Alibaba Grab the SE Asian market?

Jason Bates and David Brear are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Alibaba invest 3 BILLION in Grab, Klarna reaches an $11Bn valuation, and Microsoft dig up a data centre they buried underwater off the coast of Scotland 2 years ago.

1h03 listen
462
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Fintech Insider

462. Insights: How can public cloud drive business transformation?

David Brear is joined by some fantastic experts from IBM to discuss the opportunities that public cloud offer for business transformation in financial services.

43min listen
461
podcast
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Fintech Insider

461. News: Banks tackle deepfraud and RTGS collaborates with Microsoft

Sam Maule and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: RTGS Global rolls out stage 1 of liquidity visibility network in collab with Microsoft, banks work with fintechs to counter ‘deepfake’ fraud, and Paypal terminates accounts linked to a Russian influence operation.

1h11 listen
460
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Fintech Insider

460. Insights: Is crypto becoming mainstream?

Simon Tayor is joined by some special guests to talk about the growth cryptocurrencies in mainstream finance.

49min listen
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Insurtech Insider

74. Digital transformation - Managing the hybrid

Sarah Kocianski and Nigel Walsh are joined by some amazing guests to talk through digital transformation in the insurance industry.

50min listen
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Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
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Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen