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The Agentic AI trap: More agents won’t transform financial services
Financial institutions are moving quickly into agentic AI. Coding agents, workflow agents, document agents, service agents and operational agents are already entering the enterprise. Many will create useful gains, some of them genuinely impressive. But that is not the real test.
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Junior accounts are growing up
Barclays is acquiring the UK arm of GoHenry, a money app for 6 to 18-year olds. With a reported price tag of £180 million for around 500,000 active accounts, £360 per head is a chunky investment.
Positive friction: Why a little resistance helps
For the past decade, the banking industry has been focused on developing frictionless interfaces. Financial institutions have prioritised seamless transactions, instant gratification, and engaging gamified features in a bid to build the ultimate digital financial experience.
Targeted support is coming. But customer decision-making has already moved on.
The need for better, tailored support through the customer experience is clear, but few are accounting for the fundamental shift that financial services has experienced with the introduction of AI.
Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Personalised payments: enabling the choice and flexibility consumers expect
Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.
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135. Insights: Assets Management
Simon Taylor leads a roundtable discussion of Asset Management taking it right back to basics, for the uninitiated and experts alike
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13. Jamie Dimon vs Bitcoin, Ethereum Mixers & Blockchain Live
Simon and Colin break down the last week of news, including Jamie Dimon's latest bitcoin rant, and we bring you the rest of our interviews from Blockchain Live.
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134. Fintech Insider: After Dark I
This week's news show was recorded live in front of an audience at our offices in WeWork Aldgate! David, Simon and Jason were joined by special guests Sarah Kocianski, Liz Lumley and Jamie Campbell for this very special edition of the show.
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12. Beyond Bitcoin - Blockchain Live and EOS Interview
We bring you key interviews from Block One (EOS) and MEP Eva Kaili from Blockchain Live - and - Simon dissects the week's top stories.
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132 News: iPhone Ex
In another packed episode David and Simon are joined by Kadhim Shubber, Sophie Guibaud and Pete Townsend to discuss the week's news - and we have an exclusive interview with receipting startup Flux as they debut on Starling's brand new Marketplace.
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131. Interview: Stephen Barclay, MP
Jason Bates interviews Stephen Barclay, MP, Economic Secretary to the Treasury, at the Treasury.
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11. Bitcoin is dead. Long live Bitcoin
Simon and Colin take another whirlwind trip into the week's news, and we also have an interview with Matt Spoke of the Aion Network.
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130. News: How big is the Shadow Economy?
David, Jason and Simon are joined by Dave Birch and Richard Davies for this week's news.
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3. The data economy and new business models
David and Nigel run an informal roundtable all about how the data economy disrupting the insurance sector and creating new product/business models, with some very special guests -followed by the top news stories from the industry.
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3. The data economy and new business models
David and Nigel run an informal roundtable all about how the data economy disrupting the insurance sector and creating new product/business models, with some very special guests -followed by the top news stories from the industry.
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129. News: Double Ether and Cheese
Monty Munford and Sarah Kocianski join the guys for an adventure into this weeks news.
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128. Interviews - Start up Spotlight
Meaghan Johnson interviews Caroline Plumb, Jonathan Lister and Jasper Martens of Fluidity and PensionBee.
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9. Will regulators kill ICOs and Tokens?
Simon and Colin are joined by the FT's Kadhim Shubber and Richard Burton, founder of BalanceM.Money, for the news, followed by two very special interviews.
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127. News: Mauled
Sam Maule takes the reins for his first time in the Fintech Insider hosting seat for this week's news show.
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126 Interview - Beth Knickerbocker, CIO, OCC
Simon Taylor interviews Beth Knickerbocker, CIO at the Office of the Comptroller of the Currency (OCC), based in Washington D.C.
11:FS Explores: Legacy banking systems ft. David M. Brear
David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.
Fintech Marketing Podcast Season 2 Preview
Fintech Marketing Podcast Season 2: Coming soon
Fintech Insider Presents: After Dark - Open Finance: fact or fantasy?
After Dark - Open Finance: fact or fantasy?
What is Open Finance?
Banks are facing a lot of challenges compared to their fintech rivals.
11:FS Explores: Digital R.I.C.H.E.S ft. David M. Brear
11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.
Jeff Keltner from Upstart on what the future of lending will look like | Spotlight
What does the future hold for lending? Live from Lendit USA 2022.
What is UX and what makes UX good? 11:FS Explores
Will banks exist in 100 years?
What is Open Banking? | 11:FS Explores
In this episode of 11:FS Explores, Adam Davis picks apart Open Finance, and what we have to look forward to if this technology became a reality.
Unleashing creativity! A case study on sparking innovation with Bidyut Dumra from DBS | Spotlight
On this episode of Spotlight, 11:FS Crypto Global Strategy Director, Mauricio Magaldi is joined by Ramp Network Co-Founder and CEO, Szymon Sypniewicz. In today's chat, the pair discuss Szymon's career, the current regulatory landscape in crypto, and what the future might hold when it comes to widespread crypto adoption.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
