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Does your bank even care that you’re rich?
I’ve been thinking about HENRYs recently. Not the Henry who asked me to marry him - I was 8, he was 5 - although he does cross my mind occasionally. HENRYs, short for ‘High Earners Not Rich Yet’, was coined as a label by Shawn Tully in 2003.
The real differentiator in financial AI won't be intelligence. It will be trust.
If you listened to the headlines, you'd think the competitive race in financial services is about one thing: building the smartest AI. We think that's the wrong way to look at it.
Banks, it’s time to decide what kind of embedded banking player you are
Embedded banking without strategic intent is expensive theatre. Lots of APIs, lots of partnership announcements, lots of pilots, but not much revenue. And that’s the risk facing corporate banks right now.
Trust is the new infrastructure in agentic commerce
AI assistants already help people compare products, check availability and plan purchases. Agentic commerce extends that role to placing the order: a customer sets a budget and a few conditions, then gives the software permission to complete the purchase.
The payday playbook: Designing around the moment money lands
For most people, the month falls into two phases - before and after payday - when balances jump, debts feel manageable, and financial intentions come back within reach. But in most banking apps, payday is treated as a passive event.
The Agentic AI trap: More agents won’t transform financial services
Financial institutions are moving quickly into agentic AI. Coding agents, workflow agents, document agents, service agents and operational agents are already entering the enterprise. Many will create useful gains, some of them genuinely impressive. But that is not the real test.
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Junior accounts are growing up
Barclays is acquiring the UK arm of GoHenry, a money app for 6 to 18-year olds. With a reported price tag of £180 million for around 500,000 active accounts, £360 per head is a chunky investment.
Positive friction: Why a little resistance helps
For the past decade, the banking industry has been focused on developing frictionless interfaces. Financial institutions have prioritised seamless transactions, instant gratification, and engaging gamified features in a bid to build the ultimate digital financial experience.
Targeted support is coming. But customer decision-making has already moved on.
The need for better, tailored support through the customer experience is clear, but few are accounting for the fundamental shift that financial services has experienced with the introduction of AI.
Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
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347. News: Illegal fintech loansharks?
Jason Bates and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: America to get real-time payments by 2024, Klarna’s multi-billion dollar valuation, and Taiwan joins Asia's digital banking push with three new virtual licenses!
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346. Insights: Jobs to be Done - The future of product design
Today's host, Ryan Garner is joined by some expert guests to bring you the latest episode of Fintech Insider Insights! Today we'll be focusing on everything JTBD, with insights from guests that know all about this space.
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108. Who's Been Using Bitcoin?
We. Are. Here. Today we bring you: A $120m ‘Digital IPO,' Crypto Catches Mastercard’s Eye, 98% of Bitcoin is used for legal things, and so much more!
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46. Q2 Insurtech review
Sarah Kocianski and Nigel Walsh are joined by 11:FS newly appointed Chairman, Shaun Meadows to talk about the newly published report Quarterly InsurTech Briefing Q2 2019!
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345. News: This is how you make money.
Jason Bates and Simon Taylor are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Nubank’s $400 MILLION mega-round pushes their valuation to $10 billion, US women pay 18% more in banking fees than men and noel edmonds reaches compensation deal with Lloyds over scam! All this, and so much more on today's episode!
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344. Insights: US Digital Transformation Special
In today’s show, Sam Maule is joined by some awesome guests from Fifth Third Bank in their offices in Cincinnati to talk about all things digital transformation in the US!
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107. Libra causing a regulatory Ripple
We. Are. Here. Today we bring you: The IRS are coming for your crypto, Russian Bitcoin Thief Sued, Could China Rival Facebook’s Libra, and so much more!
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343. News: Trump’s gonna shut this down!
David Brear and Simon Taylor are joined by some great guests to talk about some of the most interesting stories of the last 7 days. Including: Robinhood’s 7x unicorn valuation following a new funding round, Alibaba eyes US domination, how do you tally up your gold and so much more!
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342. Insights: Atom Takeover ft. will.i.am.
In this weeks episode, David Brear and Leda Glyptis are joined by Atom Bank, and their Strategic Board Advisor, will.i.am, for a takeover show. They talk about all things Atom, AI, trust and data as commodities, as well as so much more!
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106. Libra: The downfall of western civilisation?
We. Are. Here. Today we bring you: David Marcus Makes Senate Plea, SWIFT go Supersonic in Singapore, and Who let the DAWGs out! All this and much more on today's Blockchain Insider.
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45. Insurtech/Fintech fusion
Sarah and Nigel are joined by some fantastic guests today to talk about Fintechs and Insurtechs teaming up!
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341. News: More money is always good news!
David and Sarah are joined by some great guests to talk about some of the most interesting stories of the last 7 days. Including: British fintech booms with 2019 set to be a record year for investment, SoftBank bets big in South America, and Facebook to be fined $5bn! All this and much more on today's Fintech Insider News!
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340. Interviews: John Glen MP, Economic Secretary to the Treasury
In today's episode, we bring you an amazing interview with John Glen MP, Economic Secretary to the Treasury! David Brear meets him at Her Majesty's Treasury, to talk about his role, what excites him about London's booming fintech scene and so much more!
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105. Donald Trump hates Libra......and Bitcoin
We. Are. Here. Today we bring you: Keep Big Tech out of Finance, Binance burns bucketload of BNB, and Trump hates Bitcoin. And Libra! All this and much more on today's Blockchain Insider.
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339. News: Take that, cash. Card is great!
Simon and Laura are joined by some great guests to talk about some of the most interesting stories of the last 7 days. Including: Deutsche Bank braced for severe cull as head quits, Government-owned bank 'forging signatures' in repossession cases, and Fintech is the ‘new normal' with 55% of consumers regular users! All this and much more on today's Fintech Insider News!
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
