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Junior accounts are growing up
Barclays is acquiring the UK arm of GoHenry, a money app for 6 to 18-year olds. With a reported price tag of £180 million for around 500,000 active accounts, £360 per head is a chunky investment.
Positive friction: Why a little resistance helps
For the past decade, the banking industry has been focused on developing frictionless interfaces. Financial institutions have prioritised seamless transactions, instant gratification, and engaging gamified features in a bid to build the ultimate digital financial experience.
Targeted support is coming. But customer decision-making has already moved on.
The need for better, tailored support through the customer experience is clear, but few are accounting for the fundamental shift that financial services has experienced with the introduction of AI.
Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Personalised payments: enabling the choice and flexibility consumers expect
Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
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816. Insights: The current state of open banking
11:FS CEO David M. Brear is joined by some great guests to talk about the current state of open banking, how it is transforming financial services and, as more countries push for formal open banking regimes, what does the future hold?
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815. News: Should Wise be worried about Zing?
Benjamin Ensor is joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: HSBC launch money transfer app Zing, Pave Bank launches, and the UK and Switzerland sign the Berne Financial Agreement.
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814. Insights: Our 2024 fintech predictions
Happy New Year Fin-techers! To celebrate, hosts David M. Brear, Ross Gallagher and Kate Moody make some bold fintech predictions for 2024, and look back on how right (or wrong) they were last year!
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203. Insights: Our crypto predictions for 2024
L. F. G. And Happy New Year! Mauricio and Catherine bring you our 2024 predictions. Alongside special guest Balaji Srinivasan, we revisit our 2023 predictions, see where we went right or wrong and look ahead to the key trends to look out for in 2024. All this and much more on today's Blockchain Insider!
Bonus: Behind the Scenes of Fintech Insider
We. Are. Here. Today we bring you: a live bonus episode! Mauricio Magaldi is joined live on stage at Blockchain Rio by some great guests from FEAT THE FUTURE and BLOCKFORCE to discuss blockchain for good. All this and much more on today's Blockchain Insider!
Bonus: How to become a digital creator
We. Are. Here. Today we bring you: a live bonus episode! Simon Taylor is joined live on stage at New York FinTech Week by some great guests, from Visa, EMTECH and The Digital Dollar Project, to discuss whether a US central bank digital currency is now inevitable. All this and much more on today's Blockchain Insider!
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813. Insights: Fintech's biggest stories of 2023
As we wrap up another rollercoaster year in fintech, 11:FS CEO David M. Brear is joined by some a panel of colleagues to talk about the biggest, best, and most outrageous happenings of 2023.
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812. News: CaixaBank's GenAI revolution and our fintech naughty or nice list
Benjamin Ensor and Rachel Pandyan are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: CaixaBank investing in 100-person team to work exclusively on GenAI, TikTok acquire Tokopedia following new social media laws, and Canapi launch a $750m VC fund to support fintechs.
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202. Insights: Tokenised deposits, stablecoins and when best to use them
L.F.G. Mauricio and Catherine bring you a deep dive into tokenised deposits on the blockchain. What they are, how they work and how they differ from CBDCs and stablecoins and the different ways to utilise each one. All this and much more on today's Blockchain Insider!
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810. News: Robinhood is coming to the UK and Wise help SMEs with Allica Bank
David Barton-Grimley is joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: Robinhood are coming to the UK... no, seriously this time, and Wise partner with Allica Bank to make cross-border payments easier for SMEs. Plus, if you're looking for a new family board game this year, head to your local Natwest branch.
Bonus: David M Brear on the Wharton Fintech Podcast
David M. Brear is joined by financial services veteran, Ashok Vaswani, to discuss how he draws on his experience going forward and why he continues to put learning first.
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808. News: JP Morgan eye growth in Abu Dhabi and Check tackle payroll fraud
Kate Moody is joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: Chase announce the launch of new payroll tools, J.P. Morgan upgrade their licence in Abu Dhabi, and BNPL fuels a record-breaking Cyber Monday.
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807. Insights: Managing regulation without compromising innovation
David M. Brear is joined by some great guests to take a closer look at that tricky balance between managing regulation without compromising innovation in financial services.
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201. Insights: How to manage your identity on web3 and blockchain
L.F.G. Today we bring you a deep dive into identity on the blockchain - how it differs in web3 from web2, the benefits and challenges and how you can own your own identity online. All this and much more on today's Blockchain Insider!
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806. News: Alphabet's mega Monzo deal and The Rock's Mighty Oak
Ross Gallagher and Rachel Pandyan are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: Alphabet could be investing in Monzo, Revolut open bond trading to millions of customers, and The Rock has launched a debit card.
Banks are losing the loyalty game | 11:FS Explores
Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!
3 ways AI is shaking up UX in financial services | 11:FS Explores
The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?
Using Jobs to be Done to revolutionise SME Banking | 11:FS Explores
It's not just a buzzword.
What are fintechs? - Decoding: Banks
Ever wanted to know what’s going on behind the scenes every time we make a payment?
How does banking regulation work? - Decoding: Banks
Regulation is essential. It stops banks from going bust or behaving badly.
How has software evolution influenced banking? - Decoding: Banks
The invention of the computer revolutionised banking in the 1950s.
How does lending work? - Decoding: Banks
Lending has been around for thousands of years and is one of the cornerstones of banking.
How can traditional banks win on the banking battlefield? - Decoding: Banks
They're down, but they're not certainly not out.
How do card networks operate? - Decoding: Banks
Mastercard and Visa are the two biggest credit card networks in the world.
How has the banking battlefield evolved? - Decoding: Banks
We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
