Content Hub
.svg)
.svg)
Global
Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Personalised payments: enabling the choice and flexibility consumers expect
Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
Why the future of fintech depends on empowering SMBs
While consumer-focused fintech has seen waves of innovation since the early 2000s, the small and medium-sized business (SMB) sector has remained comparatively underserved.
Agentic AI is reshaping financial services
Unlocking agentic AI’s upside demands rethinking how humans and systems share control, rebuilding data and API foundations, and scaling autonomy in measured steps with rigorous human-style QA
How digital payouts offer a competitive edge to insurers
In the highly competitive insurance sector, customer experience is a critical differentiator. While insurers focus on policy features and premiums, the claims payout process is often overlooked, creating a significant point of friction.
I’ve incentivised innovation, why isn't my team innovating?
At one of our Truly Digital After Dark events, Anne Boden said “if you call yourself digital, you’re not digital”.
174
174. News: Is Reddit part of the key to making crypto mainstream?
EL. EF. GEE. Today we bring you: UK Minister proposes measures to regulate crypto ads and ban unauthorised providers, Reddit now has more NFT wallets than the OpenSea Marketplace, and Blockchain.com Visa Card, powered by Marqeta, debuts with 50,000 sign-ups at launch. All this and much more on today's Blockchain Insider!
676
676. News: Live from Money20/20 - announcements from Google, Wells Fargo, Adyen, Fireblocks and more!
David M. Brear is joined by some great guests, from Atomic, Alloy, and Taxbit, to talk about the most interesting stories in financial services from Money20/20 in Las Vegas, including: Wells Fargo partners with Google on a virtual assistant, Fireblocks launches digital assets payments engine, and our panel gives their personal highlights from the conference.
675
675. Insights: Is the USA world-beating when it comes to payments?
David M. Brear is joined by some great guests, from Moov, Catch, and Plaid, at Money20/20 in Last Vegas to discuss the strengths and weaknesses of payments in America.
672
672. News: Will Goldman Sachs call time on Marcus?
Ross Gallagher and Benjamin Ensor are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: wIll Goldman Sachs pull the plug on Marcus? PayPal backs away from fining people $2,500 for 'misinformation', and Damien Hirst burns artworks after collectors pick their NFTs instead.
671
671. Insights: What does the perfect pension offering look like?
Ross Gallagher is joined by some great guests, from Pensionbee, Wealthify and Common Wealth, to discuss what makes the perfect pension offering.
670
670. News: BaaS partnerships for Chetwood and HSBC and Adyen taps Tink for Open Banking payments
Kate Moody is joined by some great guests, from Tink, HSBC, and Chetwood Financial, to talk about the most interesting stories in financial services over the last 7 days, including: Mumsnet teams up with Chetwood to launch family-focused financial products in 2023, HSBC teams up with Oracle Netsuite for Embedded Banking Services in the US, and SEC charges Kim Kardashian for Instagram crypto promotion.
127
127. Insights: What could open insurance look like?
Benjamin Ensor and David M. Brear are joined by a panel of guests from Bright Blue Hare and Swiss Re Solutions to talk through what open insurance could look like. All this and much, much more on today's Insurtech Insider!
668
668. News: UK mortgage market in meltdown
Benjamin Ensor and Ross Gallagher are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: UK mortgage lenders halt some deals after pound falls, DoorDash partners with JP Morgan Chase on credit card, and we dive into the Fintech Insider mailbag!
667
667. Insights: Designing financial services for the mega-rich
David M. Brear is joined by some great guests, from 11:FS and Nucoro, to discuss designing financial services for high-net-worth individuals.
171
171. Insights: Understanding the world of developers
We. Are. Here. Today we bring you: a show dedicated to developers and their worlds. We take a look at what a dev actually does and how to break into their world, what opportunities are out there, and how important dev communities really are. All this and much more on today's Blockchain Insider!
665
665. Insights: Should everyone get paid when they need it?
Benjamin Ensor is joined by some great guests, from Zayzoon and PayMeNow, to discuss the earned wage access industry.
663
663. Insights: How have tech accelerators shaped fintech?
Benjamin Ensor is joined by some great guests, from Tech Nation, F10 and OakNorth, to explore the impact of tech accelerators on the fintech space.
170
170. News: Ripio launch prepaid crypto card and Netflix enters Decentraland
EL. EF. GEE. Today we bring you: Latin American crypto firm Ripio launches prepaid crypto card in Brazil, Steven Bartlett’s web3 creator platform Thirdweb raises £20m, and Netflix enters Decentraland metaverse promoted by Ryan Gosling. All this and much more on today's Blockchain Insider!
662
662. News: Shopify and Amazon's Cold War heats up
Kate Moody and Benjamin Ensor are joined by some great guests, from Betakit and Silicon Republic, to talk about the most interesting stories in financial services over the last 7 days, including: Shopify is picking a fight with Amazon, UBS scraps $1.4 billion deal to buy Wealthfront, and Japan decides it's time to stop using floppy disks.
661
661. Insights: Can embedded finance bank the unbanked?
Ross Gallagher is joined by some great guests, from 11:FS, Spiralem, and The Aspen Insitute, to discuss how embedded finance could be the trojan horse of financial inclusion.
Banks are losing the loyalty game | 11:FS Explores
Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!
3 ways AI is shaking up UX in financial services | 11:FS Explores
The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?
What are fintechs? - Decoding: Banks
Ever wanted to know what’s going on behind the scenes every time we make a payment?
How does banking regulation work? - Decoding: Banks
Regulation is essential. It stops banks from going bust or behaving badly.
How has software evolution influenced banking? - Decoding: Banks
The invention of the computer revolutionised banking in the 1950s.
How does lending work? - Decoding: Banks
Lending has been around for thousands of years and is one of the cornerstones of banking.
How can traditional banks win on the banking battlefield? - Decoding: Banks
They're down, but they're not certainly not out.
How do card networks operate? - Decoding: Banks
Mastercard and Visa are the two biggest credit card networks in the world.
How has the banking battlefield evolved? - Decoding: Banks
We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.
11:FS Explores: Legacy banking systems ft. David M. Brear
David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
