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Junior accounts are growing up
Barclays is acquiring the UK arm of GoHenry, a money app for 6 to 18-year olds. With a reported price tag of £180 million for around 500,000 active accounts, £360 per head is a chunky investment.
Positive friction: Why a little resistance helps
For the past decade, the banking industry has been focused on developing frictionless interfaces. Financial institutions have prioritised seamless transactions, instant gratification, and engaging gamified features in a bid to build the ultimate digital financial experience.
Targeted support is coming. But customer decision-making has already moved on.
The need for better, tailored support through the customer experience is clear, but few are accounting for the fundamental shift that financial services has experienced with the introduction of AI.
Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Personalised payments: enabling the choice and flexibility consumers expect
Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
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372. Interviews: Lee Wetherington & Ben Metz, Jack Henry and Associates
Sam Maule is in San Diego, and is joined by Lee Wetherington, Director of Strategic Insight at Jack Henry and Associates and Ben Metz, Senior Managing Director at Jack Henry & Associates!
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121. Central banks have fomo
We. Are. Here. In New York actually! Today we bring you: China announces new regulatory authority for blockchain and digital payments, Harbor adds SEC license to help security token issuers pay out dividends and association of German banks call for a digital Euro. All this and much more on today's Blockchain Insider.
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370. Interviews: Bill Winters, Group Chief Executive at Standard Chartered
Jason Bates is at SIBOS 2019 at the Excel in London where he is joined by Bill Winters, Group Chief Executive at Standard Chartered!
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52. Making insurance attractive
On this weeks episode, Sarah Kocianski is joined by some awesome guests to talk all things how to attract and retain talent in the insurance industry! Where is the talent going? Who has the hang of company culture? All this and much much more on today's Insurtech Insider!
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369. News: Startups growing up
David Brear and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Revolut teams up with Mastercard to help them launch in the US - weeks after their Visa deal was announced, Santander takes on Goldman in the US deposits market, and EY’s alternative workplace training for women! All this and much more on today's Fintech Insider News!
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368. News: 2008 throwback special
David Brear, Jason Bates and Simon Taylor are joined by some great guests for this very special throwback episode! Today we are doing the news as if it were 2008, specifically focussing on the news from the week of the financial crash, including: Lehman Brothers files for Bankruptcy, Madoff Jailed over $50bn Fraud and - Note to self: Don’t slag your bank off…...in your online banking password! All this and much much more on today's Fintech Insider News - as if it were 2008!
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119. Has Bitcoin failed? Is Libra losing?
We. Are. Here. Today we bring you: Marcus makes Stablecoin Claim, Poloniex spun out by Circle and - Has bitcoin failed? All this and much more on today's Blockchain Insider!
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367. News: The holy grail of the unbanked
Sarah Kocianski and Adam Davies are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Pensions bank rolling start ups, Robinhood tries again at a savings account and the UK just rolled out a payment card made from solid gold, and worth $23,000!
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118. Libra has to exist!
We. Are. Here. Today we bring you: Attack of the Ten TON Regulator, Libra’s last legs and Zuck’s a sitting duck, later this month! All this and much more on today's Blockchain Insider!
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51. SME insurance - Prevention and education
On this weeks episode, Sarah Kocianski and Nigel Walsh are joined by some awesome guests to talk all things SME insurance! What are the risks? Where are the opportunities? Why is this such an underserved market? All this and much much more on today's Insurtech Insider!
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365. News: Free money!
David Brear and Will White bring you this news show recorded in our new offices in New York! As always, they are not alone but joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Samsung Pay launches International payments in the US, Credit Karma moves into savings as Brex moves into cash management and Financial jargon brings people out in a sweat and they think investing is as scary as skydiving!
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364. Interviews: SIBOS 2019 Industry leader special
This week we bring you our final interview mashup from SIBOS 2019 at the Excel in London! This week we have the pleasure of bringing you two fantastic interviews with two industry leaders!
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117. Blocking Libra left and right
We. Are. Here. Today we bring you: Zuck could be stuck, unless he testifies, Blockchain & Banking and The Nature of Money is Changing
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363. News: Banking isn’t a side hustle
David Brear and Leda Glyptis are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Transferwise is the latest UK fintech to take on the US, Revolut teams up with Visa to help them go global and a US Marijuana Banking Bill Passes House in Historic Vote! All this, and much more on today's Fintech Insider.
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362. Interviews: International deep tech special
This week we bring you another interview mashup from SIBOS 2019 at the Excel in London! This week we are focussing on more international companies with a flavour of deep tech and infrastructure.
Banks are losing the loyalty game | 11:FS Explores
Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!
3 ways AI is shaking up UX in financial services | 11:FS Explores
The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?
Using Jobs to be Done to revolutionise SME Banking | 11:FS Explores
It's not just a buzzword.
What are fintechs? - Decoding: Banks
Ever wanted to know what’s going on behind the scenes every time we make a payment?
How does banking regulation work? - Decoding: Banks
Regulation is essential. It stops banks from going bust or behaving badly.
How has software evolution influenced banking? - Decoding: Banks
The invention of the computer revolutionised banking in the 1950s.
How does lending work? - Decoding: Banks
Lending has been around for thousands of years and is one of the cornerstones of banking.
How can traditional banks win on the banking battlefield? - Decoding: Banks
They're down, but they're not certainly not out.
How do card networks operate? - Decoding: Banks
Mastercard and Visa are the two biggest credit card networks in the world.
How has the banking battlefield evolved? - Decoding: Banks
We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
