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Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Personalised payments: enabling the choice and flexibility consumers expect
Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
Why the future of fintech depends on empowering SMBs
While consumer-focused fintech has seen waves of innovation since the early 2000s, the small and medium-sized business (SMB) sector has remained comparatively underserved.
Agentic AI is reshaping financial services
Unlocking agentic AI’s upside demands rethinking how humans and systems share control, rebuilding data and API foundations, and scaling autonomy in measured steps with rigorous human-style QA
How digital payouts offer a competitive edge to insurers
In the highly competitive insurance sector, customer experience is a critical differentiator. While insurers focus on policy features and premiums, the claims payout process is often overlooked, creating a significant point of friction.
I’ve incentivised innovation, why isn't my team innovating?
At one of our Truly Digital After Dark events, Anne Boden said “if you call yourself digital, you’re not digital”.
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115. Bakkt to reality
We. Are. Here. Today we bring you: Swiss Stock Exchange SIX Launch Digital Asset Prototype, No Yuan for Libra and Bakkt Launches at a Snails pace… All this and much more on today's Blockchain Insider coming to you from SIBOS in London!
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359. News: Cardmageddon
David Brear and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: SCA is here! (Kinda), GoCardless launches in the US, and accordingly to The Telegraph students are getting payday loans to help fund their love of avocado on toast. All this and much more on today's Fintech Insider News.
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358. Insights: Financial Crime - The weakest link
David Brear, Will White and Nas Ahmed are joined by some great guests to talk about some financial crime on this insights show!
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114. Why do regulators hate libra?
We. Are. Here. Today we bring you: Santander settles big ethereum bond, Vitalik Buterin does some speaking and the Latest From Europe: Libra You’re not Wanted! All this and much more on today's Blockchain insider!
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49. The future of travel insurance
Sarah Kocianski and Nigel Walsh are joined by Paul Prendegast from Blink and Alex Rainey from Pluto to talk about everything travel insurance, and how some new interesting players are shaking up the way customers are covered when they travel!
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357. News: The financial sector’s meltdown
Jason Bates and Simon Taylor are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Banks get taken by surprise by last-minute PPI claims, China’s richest man steps down from Alibaba and N26 Launch in Switzerland, but they do not support Swiss Francs! All this and much more on todays Fintech Insider!
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356. Interviews: Erik Qualman, author of Socialnomics
Sam Maule is joined by motivational speaker and bestselling author Erik Qualman, to chat about his book Socialnomics, transforming technologies and the importance of competition in the financial industries!
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113. What is the value in bitcoin?
We. Are. Here. Today we bring you: Binance to land in the US, BAKKT Launch edges closer and maximalists can’t meme…...apparently. All this, and much more on todays Blockchain Insider.
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355. News: Google knows best
Sarah Kocianski and David Brear are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Digital banks are set to treble their customer numbers in 2020, Singapore starts accepting their first applications for digital banks and LinkedIn announce their top 25 startups of 2019 - you might recognise some of the names! All this and much more on todays fintech insiders!
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112. Should crypto stay decentralised?
We. Are. Here. Today we bring you: Telegram ramp up their crypto efforts, a $1 billion crypto venture and should crypto stay decentralised?
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112. Decentralised point of trust
We. Are. Here. Today we bring you: Telegram ramp up their crypto efforts, a $1 billion crypto venture and should crypto stay decentralised?
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48. Insurance for the rental market
Sarah Kocianski is joined by Jude Greer, Reposit and Nick Willis, Wrisk to talk about how insurtech is shaking up the rental market and consumer protection when renting their homes.
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354. Interviews: Boe Hartman, CTO Marcus by Goldman Sachs
Sam Maule is in NYC and joined by Boe Hartman CTO and Partner at Marcus by Goldman Sachs to talk about some great topics, including the origin story of Marcus and what's driven its success to date.
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354. Interview: Boe Hartman, CTO Marcus by Goldman Sachs
Sam Maule is in NYC and joined by Boe Hartman CTO and Partner at Marcus by Goldman Sachs to talk about some great topics, including the origin story of Marcus and what's driven its success to date.
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353. News: Fintechs buying fintechs
David Brear and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: N26’s US launch, Revolut’s big bank new hires, and: CEO’s sneakers - KSwiss’ new range just for CEOs! All this and much more on today's Fintech Insider.
Banks are losing the loyalty game | 11:FS Explores
Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!
3 ways AI is shaking up UX in financial services | 11:FS Explores
The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?
What are fintechs? - Decoding: Banks
Ever wanted to know what’s going on behind the scenes every time we make a payment?
How does banking regulation work? - Decoding: Banks
Regulation is essential. It stops banks from going bust or behaving badly.
How has software evolution influenced banking? - Decoding: Banks
The invention of the computer revolutionised banking in the 1950s.
How does lending work? - Decoding: Banks
Lending has been around for thousands of years and is one of the cornerstones of banking.
How can traditional banks win on the banking battlefield? - Decoding: Banks
They're down, but they're not certainly not out.
How do card networks operate? - Decoding: Banks
Mastercard and Visa are the two biggest credit card networks in the world.
How has the banking battlefield evolved? - Decoding: Banks
We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.
11:FS Explores: Legacy banking systems ft. David M. Brear
David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
