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Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Personalised payments: enabling the choice and flexibility consumers expect
Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
Why the future of fintech depends on empowering SMBs
While consumer-focused fintech has seen waves of innovation since the early 2000s, the small and medium-sized business (SMB) sector has remained comparatively underserved.
Agentic AI is reshaping financial services
Unlocking agentic AI’s upside demands rethinking how humans and systems share control, rebuilding data and API foundations, and scaling autonomy in measured steps with rigorous human-style QA
How digital payouts offer a competitive edge to insurers
In the highly competitive insurance sector, customer experience is a critical differentiator. While insurers focus on policy features and premiums, the claims payout process is often overlooked, creating a significant point of friction.
I’ve incentivised innovation, why isn't my team innovating?
At one of our Truly Digital After Dark events, Anne Boden said “if you call yourself digital, you’re not digital”.
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281. Insights: 2018 in Review
On today's very special show, we’re going to be taking a look back at the best things to happen in fintech in 2018. Simon's hosting today and he's joined by David, Jason and Ross G.
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280. Insights: US financial health
On this week's episode, we've got a great deep dive on the state of financial inclusion in the USA. Sam spoke to some fantastic industry experts working to tackle financial inclusion and financial health in the US, in all its capacities from regulation to credit scores and everything in between.
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77. Custody is Everything
We. Are. Here. Simon's joined by our great guests, Teana Baker-Taylor and John Detrixhe to discuss the latest and greatest news in blockchain.
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279. News: It only works if you're alive
On this week's episode, Simon and Leda sit down with Livia Benisty and Ryan Edwards-Pritchard to discuss the latest and greatest news in fintech.
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278. Fintech Insider: Live - Payments (F)innovation
David and Sarah bring you this special edition of Fintech Insider Live, recorded live at OP's Slush After Party at Pasilan Veturitallit, Helsinki. We have some of the best guests in the space and plenty of bad puns to keep you entertained.
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76. Vitalik Buterin
We. Are. Here. Simon and Colin are with one of the biggest names in the crypto world, Vitalik Buterin, to talk to him all about Ethereum and potential enterprise applications.
Bonus Sneak Peek: Vitalik Buterin, Founder of Ethereum
On this special bonus episode, Fintech Insider OG and Exec Producer Laura Watkins speaks to the people behind the podcast to find out how the show is made, and look back to some of the best bits from the past year.
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Insurtech Insider Episode 30: The Sexy Side of Insurance
On the latest episode of Insurtech Insider, David and Nigel sit down with Edel Ryan and James Burrows.
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277. News: Sons of Breaches
On this week's episode, Simon and Ryan sit down with Menno van Leeuwen, Guy Stiebel and Paul Stamper to discuss the latest and greatest news in fintech.
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276. Insights. Regtech: where innovation meets compliance
Sarah's hosting a great roundtable with some of the best experts on regtech to find out what matters most in the space and how technology is changing regulation.
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75. Breaks the laws of the universe
We. Are. Here. Simon's joined by our great guest Anthony Macey to discuss the latest and greatest news in blockchain.
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275. News: Ritual Humiliation
On this week's episode, Sarah and Simon sit down with Emily Nicolle, Valentina Kristensen and Sophie Winwood to discuss the latest and greatest news in fintech.
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274. Insights: Open Banking - a never ending story?
Sarah's hosting a great roundtable with some of the people at the heart of Open Banking to find out what's been going on in the space since its launch in January 2018.
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74. Enterprise-grade toddlers
We. Are. Here. Simon's joined by Sara to discuss the latest and greatest news in blockchain.
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Insurtech Insider Episode 29: Partnerships
On the latest episode of Insurtech Insider, Sarah and Nigel sit down with Arslan Hannani and Tim Attia to discuss insurtechs and incumbents partnering together.
Banks are losing the loyalty game | 11:FS Explores
Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!
3 ways AI is shaking up UX in financial services | 11:FS Explores
The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?
What are fintechs? - Decoding: Banks
Ever wanted to know what’s going on behind the scenes every time we make a payment?
How does banking regulation work? - Decoding: Banks
Regulation is essential. It stops banks from going bust or behaving badly.
How has software evolution influenced banking? - Decoding: Banks
The invention of the computer revolutionised banking in the 1950s.
How does lending work? - Decoding: Banks
Lending has been around for thousands of years and is one of the cornerstones of banking.
How can traditional banks win on the banking battlefield? - Decoding: Banks
They're down, but they're not certainly not out.
How do card networks operate? - Decoding: Banks
Mastercard and Visa are the two biggest credit card networks in the world.
How has the banking battlefield evolved? - Decoding: Banks
We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.
11:FS Explores: Legacy banking systems ft. David M. Brear
David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
