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Junior accounts are growing up
Barclays is acquiring the UK arm of GoHenry, a money app for 6 to 18-year olds. With a reported price tag of £180 million for around 500,000 active accounts, £360 per head is a chunky investment.
Positive friction: Why a little resistance helps
For the past decade, the banking industry has been focused on developing frictionless interfaces. Financial institutions have prioritised seamless transactions, instant gratification, and engaging gamified features in a bid to build the ultimate digital financial experience.
Targeted support is coming. But customer decision-making has already moved on.
The need for better, tailored support through the customer experience is clear, but few are accounting for the fundamental shift that financial services has experienced with the introduction of AI.
Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Personalised payments: enabling the choice and flexibility consumers expect
Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
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224. Insights: SMB Banking... Are you being (under)served?
In this episode Sarah Kocianski uncovers the murky and difficult world of SMB Banking, focusing on three specific pain points: Getting an account, getting a loan and making and receiving payments.
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223. News: More Popular than Beyoncé
Jason Bates and David Brear are back together after what seems like an eternity! They're joined by the wonderful Caroline Plumb as well as debutants Ryan Edwards-Pritchard from Funding options and Kirsty Grant from Seedrs. We also bring you an awesome snippet with CEO of Rooster Money Will Carmichael!
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222. Fintech Insider Insights: Gimme Some Credit
Do you know your credit score? What makes your credit better or worse? Join Ross and Ollie as they explore the dark murky world of credit scoring.
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48. Tokenising the World, Bitcoin Price Probe and EOS Security Issues
On today's show Simon Taylor's back in town joined by Co-host Sara Feenan and wonderful guest Teana Baker-Taylor (no relation of course) to bring you this week's hottest blockchain and crypto news.
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InsurTech Insider: Episode 16. Pet insurance
David's back and he joins Sarah and special guest Oke Eleazu to discuss all things pet insurance as well as some of the top insurance news.
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221. Fintech Insider: Live at TCF2018
David, Simon and Sarah lead a bevvy of insightful guests through a jam-packed, fast paced live show from Temenos' TCF2018 event in Dublin.
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220. Fintech Insider Insights: Dirty Data
On the day GDPR becomes law, we bring you a story about data. Who has it? What do they do with it? Are we being listened to? Find out how GDPR will affect all our lives..
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47. Circle the Bitcoin Unicorn with R3 CTO Richard Brown
Colin G. Platt and Pete Townsend are joined by Richard Brown, from our Lead Sponsor, R3.
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219. Digital Asset Management
In a special episode of Fintech Insider, Pete Townsend entered the funds industry for two days at two events and hosted two separate panels.
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218. News: From Loot To Hoot
In this week's episode, Laura Watkins, Sarah Kocianski, and David M. Brear are joined by Charlie Wood from Capco and Simon Vans-Colina from Monzo.
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217. Interview: Frederic Nze, Oakam
Sarah sits down with Frederick Nze to discuss what makes Oakam different from other lending services.
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46. A General Consensus
Sarah sits down with with Oscar Williams-Grut to discuss the latest in blockchain news. Meanwhile, Simon gets interviewed for a change by Pete Rizzo at Consensus.
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216. Interview: Alison Rose, CEO, Commercial and Private Banking RBS
In this episode, David M. Brear speaks to Alison Rose, CEO, Commercial and Private Banking at RBS.
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Insurtech Insider Episode 15: Deep Tech and Data Models
On the latest episode of Insurtech Insider, Sarah meets with insurtech experts to give you the very latest in insurance technology. Our guests joining Sarah are Ruth Foxe-Blader, Venture Capital Investor at Anthemis Group and Chris Sandilands, Partner at Oxbow Partners.We also bring you a great interview with Jason Futers, CEO of Insurdata
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215. News: Insta-Pay
In this week's news episode, Sarah Kocianski and Ross Gallagher are joined by guests, Daniel Hegarty from Habito and Nina Mohanty from Bud.
Banks are losing the loyalty game | 11:FS Explores
Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!
3 ways AI is shaking up UX in financial services | 11:FS Explores
The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?
Using Jobs to be Done to revolutionise SME Banking | 11:FS Explores
It's not just a buzzword.
What are fintechs? - Decoding: Banks
Ever wanted to know what’s going on behind the scenes every time we make a payment?
How does banking regulation work? - Decoding: Banks
Regulation is essential. It stops banks from going bust or behaving badly.
How has software evolution influenced banking? - Decoding: Banks
The invention of the computer revolutionised banking in the 1950s.
How does lending work? - Decoding: Banks
Lending has been around for thousands of years and is one of the cornerstones of banking.
How can traditional banks win on the banking battlefield? - Decoding: Banks
They're down, but they're not certainly not out.
How do card networks operate? - Decoding: Banks
Mastercard and Visa are the two biggest credit card networks in the world.
How has the banking battlefield evolved? - Decoding: Banks
We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
