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Learn about the latest FS trends and news, from industry experts.
The end of ‘Apply Now’: Credit becomes invisible and immediate
When a customer reaches checkout today, they may get a choice to pay now, split the cost, or move it into credit. That is a very different starting point from the old model of applying for credit in advance.
Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Reimagining payments: Why the UK needs a new chapter for A2A innovation
The UK is currently facing a rare opportunity in the world of payments. After years of debate about the future of the country’s payments ecosystem, government and regulators are now moving from discussion to delivery, with work underway to implement the National Payments Vision for world-leading payments delivered on next-generation technology.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
The case for trophy number six...
“It’s clear they’re not slowing down in transforming the financial landscape.” Those were the words of Jacqueline Dewey, CEO of Smart Money People, speaking about 11:FS after we claimed our fifth...
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Finovate Europe 2026: Three themes and takeaways
11:FS' own Ollie Sebley rounds up another edition of Finovate Europe, what he took away from the talks, and what they say about the outlook for financial services through 2026 and beyond.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
Why the future of fintech depends on empowering SMBs
While consumer-focused fintech has seen waves of innovation since the early 2000s, the small and medium-sized business (SMB) sector has remained comparatively underserved.
Agentic AI is reshaping financial services
Unlocking agentic AI’s upside demands rethinking how humans and systems share control, rebuilding data and API foundations, and scaling autonomy in measured steps with rigorous human-style QA
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725. News: Has Apple missed the Buy Now Pay Later boom?
Crowdcube and Octopus Investments opening up retail investments, Apple Pay Later is finally launching, and Twitter changes logo to Dogecoin cryptocurrency image – Ross Gallagher is joined by some great guests, from Crowdcube, Fintech Business Weekly, and The Fintech Times, to talk about the most interesting stories in financial services over the last 7 days.
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723. News: After Dark: Silicon Valley Bank bought by US rival and Klarna embraces ChatGPT
Silicon Valley Bank bought by rival, Klarna plugs ChatGPT into its platform, and Latitude Financial records stolen in cyber attack – David M. Brear and Kate Moody are joined by some great guests, from CFIT and first direct, live on stage in London to talk about the most interesting stories in financial services.
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721. Focus: Building financial inclusion for seven generations, with Amber Buker, CEO of Totem
Our expert host, David Barton-Grimley, is joined by a fantastic guest from Totem to continue exploring financial inclusion in the USA.
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720. News: UBS snaps up Credit Suisse, while Stripe breaks the down round stigma
UBS is buying Credit Suisse in bid to halt banking crisis, FCA warns payment firms over ‘unacceptable risk of harm to customers’, and Stripe now valued at $50B following $6.5B raise – Ross Gallagher and Kate Moody are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days.
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719. Insights: Is FinOps the key to ride out the economic storm?
David M. Brear is joined by some great guests, from 11:FS, Google, and Weavr, to discuss how cloud services and FinOps as a practice can help financial services in these economically difficult times.
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183.Insights: What is the current state of crypto, and what is fostering adoption?
EL. EF. GEE. Today we bring you: a closer look at the global state of crypto, exploring how the past few years have shaped this sector, what developments are currently fostering adoption, and as always - what we hope to see in the near future!. All this and much more on today's Blockchain Insider!
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718. News: The ultimate Silicon Valley Bank explainer
Silicon Valley Bank closed by regulators, HSBC buys Silicon Valley Bank's UK unit for £1, and Succession's Logan Roy comes to the London Stock Exchange – Kate Moody and Benjamin Ensor are joined by some great guests, from Innovate Finance and Fintech Takes, to talk about the most interesting stories in financial services over the last 7 days.
Bonus: Why should governments embrace new payment technologies?
EL. EF. GEE. Today, Mauricio Magaldi joins David M. Brear and some great guests, from Chamber of Progress and the House of Lords, for this Fintech insider and Blockchain Insider crossover episode!
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717. Insights: Why should governments embrace new payment technologies?
David M. Brear and Mauricio Magaldi are joined by some great guests, from Chamber of Progress and the House of Lords, for this Fintech insider and Blockchain Insider crossover episode!
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716. Focus: What does effective financial inclusion look like in the USA?
David M. Brear is joined by some great guests, from Visa and Capway, to really dig into the keys to successful financial inclusion in America.
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715. News: Abound raises $601m for AI lending and Griffin levels up with banking licence
Abound raises to supercharge AI-powered consumer lending, BaaS platform Griffin secures UK banking licence with restrictions , and people are posting their failed Monzo applications on TikTok –Ross Gallagher and David Barton-Grimley are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days.
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714. Insights: Has financial services only been built for half the population?
Kate Moody is joined by some great guests, from Dawn Capital, JP Morgan Chase, and Your Juno, to discuss if financial services is currently doing enough for women.
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182. News: SEC crypto blitz, Coinbase launches L2 "Base" and Spotify is dipping its toes in NFTs
EL. EF. GEE. Today we bring you: SEC lawsuit against Paxos over BUSD baffles crypto community, Coinbase launches L2 "Base", and Spotify is testing token-enabled music playlists. All this and much more on today's Blockchain Insider!
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713. News: JP Morgan bans ChatGPT, while female founders are on the rise
Natwest’s Rose Review reveals record new firms founded by women, JP Morgan bans ChatGPT, and should you tip your landlord? – Benjamin Ensor is joined by some great guests, from Anthemis, Brite Payment, and Seccl, to talk about the most interesting stories in financial services over the last 7 days.
11:FS Explores: Legacy banking systems ft. David M. Brear
David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.
Fintech Marketing Podcast Season 2 Preview
Fintech Marketing Podcast Season 2: Coming soon
Fintech Insider Presents: After Dark - Open Finance: fact or fantasy?
After Dark - Open Finance: fact or fantasy?
What is Open Finance?
Banks are facing a lot of challenges compared to their fintech rivals.
Decoding: Banking as a Service - Episode 5
Welcome to episode 5 of our new video series, Decoding: Banking as a Service!
11:FS Explores: Digital R.I.C.H.E.S ft. David M. Brear
11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.
Decoding: Banking as a Service - Episode 4
Welcome to episode 4 of our new video series, Decoding: Banking as a Service!
Decoding: Banking as a Service - Episode 3
Welcome to episode 3 of our new video series, Decoding: Banking as a Service!
Decoding: Banking as a Service - Episode 2
Welcome to episode 2 of our new video series, Decoding: Banking as a Service!
Decoding: Banking as a Service - Episode 1
Welcome to episode 1 of our new video series, Decoding: Banking as a Service!
11:FS Spotlight: Nationwide Mission Leaders - Creating the most efficient teams
In this episode of Spotlight on LinkedIn Live, we're speaking to Paul Riseborough and Rachael Sinclair, Mission Leaders from Nationwide, about how they're switching up their business structure to ensure they are aligned to their customers and creating the most effective teams in the industry along the way.
It's not the technology - Why banking is broken ft. Ewan Silver
When people discuss 'banking being broken', they often refer to the technology itself. However, that isn't necessarily the case.
Microservices architecture - Asynchronous systems ft. Vaughan Sharman
Minimum Lovable Brand | 11:FS Explores
How banks make money - UK retail banking ft. Sarah Kocianski
In this video, our Head of Research, Sarah Kocianski, unpacks exactly how banks make money - with the handy edition of a super cool lightboard!
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
