Content Hub
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Learn about the latest FS trends and news, from industry experts.
We've been talking about homebuying forever, so why is it still broken?
Financial services should be designing products and services that help buyers understand all of the costs involved in their end-to-end financial journey before committing.
Positive friction: Why a little resistance helps
For the past decade, the banking industry has been focused on developing frictionless interfaces. Financial institutions have prioritised seamless transactions, instant gratification, and engaging gamified features in a bid to build the ultimate digital financial experience.
Targeted support is coming. But customer decision-making has already moved on.
The need for better, tailored support through the customer experience is clear, but few are accounting for the fundamental shift that financial services has experienced with the introduction of AI.
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Lucky number 6. You named us Consultancy of the Year...again!
“It’s clear they’re not slowing down in transforming the financial landscape.” Those were the words of Jacqueline Dewey, CEO of Smart Money People, speaking about 11:FS after we claimed our fifth...
Monzo retains top spot in UK banks and challengers ranking with perfect score
The UK’s largest digital bank once again beat RBS and NatWest to the top spot in 11:FS Pulse's best of UK banking chart.
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In Saudi fintech, every transaction can be a path to financial growth
As the Saudi fintech market matures, a new challenge is emerging. Most fintech interactions, whether payments, BNPL, or other services, remain fundamentally transactional.
The end of ‘Apply Now’: Credit becomes invisible and immediate
When a customer reaches checkout today, they may get a choice to pay now, split the cost, or move it into credit. That is a very different starting point from the old model of applying for credit in advance.
Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Reimagining payments: Why the UK needs a new chapter for A2A innovation
The UK is currently facing a rare opportunity in the world of payments. After years of debate about the future of the country’s payments ecosystem, government and regulators are now moving from discussion to delivery, with work underway to implement the National Payments Vision for world-leading payments delivered on next-generation technology.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
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605. Insights: Looking ahead to the future of fintech in UAE
Benjamin Ensor and Tristan Brandt are joined by some great guests, from Fintech Galaxy, ZAND and Souqalmal, to explore the landscape of financial services in the United Arab Emirates!
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148. Insights: Understanding the Metaverse and Play to Earn
We. Are. Here. Today we bring you: an in depth conversation about all things Play To Earn and Metaverse. We’re going to be looking at the why, the what, and the how – with the help of some great expert guests in the Play to Earn space. All this and much more on today's Blockchain Insider!
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99. Extreme weather causes $40bn losses and Flock raises $17M
Nigel Walsh and Benjamin Ensor are joined by a panel of guests to talk through the most exciting Insurtech news of the past week. Hear about: extreme weather blows out catastrophe insurance losses to $40bn, Flock raises $17M, and there's a rise in number of parents illegally ‘fronting’ kids’ car insurance. All of this and much much more on today's Insurtech Insider!
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4. Roundtable: What does it really take to build a finance brand? ft Wise, Habito, Pensionbee
In the second roundtable episode of Fintech Marketing Podcast, your host Mariette Ferreira takes a look at what it really takes to build a finance brand. Mariette is joined by a great panel of guests to help unpick this and dive a bit deeper into trust - the core to brands in financial services, how to maintain your customer connection and your brand identity through a rebrand, building an impactful but lean brand, and much much more.
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3. Citi: Working for the customer is critical ft Carla Zakhem-Hassan
In this week's episode of the Fintech Marketing Podcast, your host Eric Fulwiler is joined by Carla Zakhem-Hassan, CMO at Citi - to discuss all things marketing, and find out what inspires and motivates her.
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2. Roundtable: What does good content marketing look like? ft Pleo, Freetrade
In the first roundtable episode of Fintech Marketing Podcast, your host Mariette Ferreira takes a look at what good content marketing looks like. Mariette is joined by a great panel of guests to help unpick this and dive a bit deeper in the quality, quantity, and growing trends.
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84. What does it cost to cancel Glastonbury?
Sarah Kocianski and Nigel Walsh are joined by two great guests to talk about events insurance. After a year of cancelled events worldwide, we wanted to discuss what those widespread cancellations have meant for both insurers, and the insured.
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484. Insights: Credit, COVID and the potential of Open Banking
Simon Taylor is joined by some great guests to talk about the current state of credit and borrowing, and how the power of Open Banking can make a real difference to the lived financial experience of many in the UK.
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481. News: All about that BaaS - did Wirecard collapse at a good time?
Sarah Kocianski and Kate Moody joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Santander buys Wirecard’s core European business for €100m, PNC buys BBVA USA and the FCA says no, as Lanister launches its new polymorphic payment card.
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480. Insights: Path to profitability: are fintech business models sustainable?
David Brear is joined by some great guests to discuss the fintech path to profitability.
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479. News: WhatsApp payments in India - exponential growth potential?
Simon Taylor and Adam Davis are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: WhatsApp gets approval for payments in India, the US government want to block Visa’s $5.3 billion acquisition of Plaid, and Klarna gets sued by Pablo Escobar’s brother
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478. Insights: Financial and economic abuse: are banks doing enough?
Sam Maule is joined by some incredible guests to talk about economic abuse and the role of banks and financial institutions.
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477. News: Disruptive innovation - Goldman bets big on BaaS
Sam Maule and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Goldman bets on Banking as a Service, British banks stay bullish despite Lockdown 2, and Ant’s record-breaking IPO has been blocked by the Chinese regulator.
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476. Insights: The racial wealth gap: addressing economic inequality in the US
Sam Maule is joined by a panel of fantastic guests to discuss economic inequality and the racial wealth gap in the US.
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78. Does anyone buy travel insurance anymore?
Sarah Kocianski and Nigel Walsh are joined by a panel of guests to talk about travel insurance, and how Covid-19 has changed the face of the industry. All this and much much more on today's Insurtech Insider!
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
