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Learn about the latest FS trends and news, from industry experts.
The end of ‘Apply Now’: Credit becomes invisible and immediate
When a customer reaches checkout today, they may get a choice to pay now, split the cost, or move it into credit. That is a very different starting point from the old model of applying for credit in advance.
Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Reimagining payments: Why the UK needs a new chapter for A2A innovation
The UK is currently facing a rare opportunity in the world of payments. After years of debate about the future of the country’s payments ecosystem, government and regulators are now moving from discussion to delivery, with work underway to implement the National Payments Vision for world-leading payments delivered on next-generation technology.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
The case for trophy number six...
“It’s clear they’re not slowing down in transforming the financial landscape.” Those were the words of Jacqueline Dewey, CEO of Smart Money People, speaking about 11:FS after we claimed our fifth...
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Finovate Europe 2026: Three themes and takeaways
11:FS' own Ollie Sebley rounds up another edition of Finovate Europe, what he took away from the talks, and what they say about the outlook for financial services through 2026 and beyond.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
Why the future of fintech depends on empowering SMBs
While consumer-focused fintech has seen waves of innovation since the early 2000s, the small and medium-sized business (SMB) sector has remained comparatively underserved.
Agentic AI is reshaping financial services
Unlocking agentic AI’s upside demands rethinking how humans and systems share control, rebuilding data and API foundations, and scaling autonomy in measured steps with rigorous human-style QA
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725. News: Has Apple missed the Buy Now Pay Later boom?
Crowdcube and Octopus Investments opening up retail investments, Apple Pay Later is finally launching, and Twitter changes logo to Dogecoin cryptocurrency image – Ross Gallagher is joined by some great guests, from Crowdcube, Fintech Business Weekly, and The Fintech Times, to talk about the most interesting stories in financial services over the last 7 days.
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723. News: After Dark: Silicon Valley Bank bought by US rival and Klarna embraces ChatGPT
Silicon Valley Bank bought by rival, Klarna plugs ChatGPT into its platform, and Latitude Financial records stolen in cyber attack – David M. Brear and Kate Moody are joined by some great guests, from CFIT and first direct, live on stage in London to talk about the most interesting stories in financial services.
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721. Focus: Building financial inclusion for seven generations, with Amber Buker, CEO of Totem
Our expert host, David Barton-Grimley, is joined by a fantastic guest from Totem to continue exploring financial inclusion in the USA.
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720. News: UBS snaps up Credit Suisse, while Stripe breaks the down round stigma
UBS is buying Credit Suisse in bid to halt banking crisis, FCA warns payment firms over ‘unacceptable risk of harm to customers’, and Stripe now valued at $50B following $6.5B raise – Ross Gallagher and Kate Moody are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days.
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719. Insights: Is FinOps the key to ride out the economic storm?
David M. Brear is joined by some great guests, from 11:FS, Google, and Weavr, to discuss how cloud services and FinOps as a practice can help financial services in these economically difficult times.
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183.Insights: What is the current state of crypto, and what is fostering adoption?
EL. EF. GEE. Today we bring you: a closer look at the global state of crypto, exploring how the past few years have shaped this sector, what developments are currently fostering adoption, and as always - what we hope to see in the near future!. All this and much more on today's Blockchain Insider!
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718. News: The ultimate Silicon Valley Bank explainer
Silicon Valley Bank closed by regulators, HSBC buys Silicon Valley Bank's UK unit for £1, and Succession's Logan Roy comes to the London Stock Exchange – Kate Moody and Benjamin Ensor are joined by some great guests, from Innovate Finance and Fintech Takes, to talk about the most interesting stories in financial services over the last 7 days.
Bonus: Why should governments embrace new payment technologies?
EL. EF. GEE. Today, Mauricio Magaldi joins David M. Brear and some great guests, from Chamber of Progress and the House of Lords, for this Fintech insider and Blockchain Insider crossover episode!
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717. Insights: Why should governments embrace new payment technologies?
David M. Brear and Mauricio Magaldi are joined by some great guests, from Chamber of Progress and the House of Lords, for this Fintech insider and Blockchain Insider crossover episode!
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716. Focus: What does effective financial inclusion look like in the USA?
David M. Brear is joined by some great guests, from Visa and Capway, to really dig into the keys to successful financial inclusion in America.
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715. News: Abound raises $601m for AI lending and Griffin levels up with banking licence
Abound raises to supercharge AI-powered consumer lending, BaaS platform Griffin secures UK banking licence with restrictions , and people are posting their failed Monzo applications on TikTok –Ross Gallagher and David Barton-Grimley are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days.
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714. Insights: Has financial services only been built for half the population?
Kate Moody is joined by some great guests, from Dawn Capital, JP Morgan Chase, and Your Juno, to discuss if financial services is currently doing enough for women.
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182. News: SEC crypto blitz, Coinbase launches L2 "Base" and Spotify is dipping its toes in NFTs
EL. EF. GEE. Today we bring you: SEC lawsuit against Paxos over BUSD baffles crypto community, Coinbase launches L2 "Base", and Spotify is testing token-enabled music playlists. All this and much more on today's Blockchain Insider!
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713. News: JP Morgan bans ChatGPT, while female founders are on the rise
Natwest’s Rose Review reveals record new firms founded by women, JP Morgan bans ChatGPT, and should you tip your landlord? – Benjamin Ensor is joined by some great guests, from Anthemis, Brite Payment, and Seccl, to talk about the most interesting stories in financial services over the last 7 days.
3 ways AI is shaking up UX in financial services | 11:FS Explores
The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?
What are fintechs? - Decoding: Banks
Ever wanted to know what’s going on behind the scenes every time we make a payment?
How does banking regulation work? - Decoding: Banks
Regulation is essential. It stops banks from going bust or behaving badly.
How has software evolution influenced banking? - Decoding: Banks
The invention of the computer revolutionised banking in the 1950s.
How does lending work? - Decoding: Banks
Lending has been around for thousands of years and is one of the cornerstones of banking.
How can traditional banks win on the banking battlefield? - Decoding: Banks
They're down, but they're not certainly not out.
How do card networks operate? - Decoding: Banks
Mastercard and Visa are the two biggest credit card networks in the world.
How has the banking battlefield evolved? - Decoding: Banks
We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
